Rating

4.8

feedback

85

Reviews

chart

#877

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    1%
  • Less than a year
    81%
  • More than a year
    16%

Reviews Summary

PDQ has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. Merchants appreciate the ease of communication with the PDQ team, the responsiveness of customer support, and the valuable insights provided for optimizing checkout processes. The app has been praised for its ability to drive conversion rates, increase average order value, and improve overall customer satisfaction. However, there have been a few negative reviews highlighting concerns about deceptive recommendations and aggressive tactics used by the PDQ team.

Highlights

Positive communication and customer support
Valuable insights for optimization
Conversion rate improvement
Deceptive recommendations and aggressive tactics
Ease of running split tests

Rating Breakdown

  • 5
    98% (83 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 100% (85)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 4, 2026

Solid Shopify checkout testing partner PDQ fills a real gap - native A/B testing inside Shopify checkout is hard, and PDQ makes it possible. We've used it at Audien Hearing for header, social proof, and trust signal tests. Our CSM, Meital Wiederhorn, has been excellent. She stays close to our tests, follows up proactively, and jumps in quickly when issues come up. Recommended for Shopify Plus brands serious about checkout CRO.

Using app

--

Total reviews

7

Average rating

5.0

5 / 5 Share

April 21, 2026

We’ve had a great experience with PDQ so far. We've seen some good results, but what really stands out is how easy they are to work with. Communication has been clear, responsive, and genuinely helpful throughout. One thing I especially appreciate is that the team doesn’t come across as overly “salesy,” which is refreshing compared to a lot of other partners in this space. They focus on what actually works and how to improve performance, rather than pushing unnecessary features or upsells. Overall, PDQ has been a valuable partner for us, and I’d absolutely recommend them to anyone looking to improve their onsite performance and testing strategy.

Using app

About 1 year

Total reviews

6

Average rating

5.0

1 / 5 Share

Feb. 25, 2026

Shady shady shady. The recommendations that the team at PDQ made throughout our engagement were deceptive to customers and didn't adhere to the standards my team and I operate with. When we moved forward with removing their extensions from our site, the company went over my head and reached out to our CFO and co-founders to "tattle" on us for doing so, leading with fear-based tactics about how much money we were leaving on the table. This is a terrible practice, and even if you disagree with what we're doing, never an acceptable way to keep a client. I recommend staying as far away as possible.

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

We're sorry this was your experience. Nothing we recommend at PDQ is meant to be deceptive. On the contrary, we strongly encourage all our partners to test every initiative before full implementation to properly assess its impact and avoid biased or incorrect assumptions. Every test and implementation was grounded in Blueprint's empirical data and deployed with your team's review and approval. During the time PDQ was active on your site, we consistently delivered a significant positive impact on revenue, as clearly reflected in your own store performance data. Despite repeated attempts, we were unable to reach anyone via our dedicated Slack channel or email over the past four months. When we noticed that shipping methods, upsells, and dynamic product reviews had been removed over the last three weeks, we reached out immediately across all channels to flag the significant drop in conversion and revenue. After not hearing back from the team, we escalated to Blueprint's CFO and co-founders. This wasn't done lightly. The performance drop was sharp and required immediate attention, and given how closely we had been working with your management team from day one, we felt a responsibility to make sure it was flagged. We respect the way each team chooses to operate. We appreciate the time we worked together and genuinely wish you and your team the best.

5 / 5 Share

Jan. 21, 2026

PDQ has been an excellent partner for our growing business. Their customer support team is responsive and genuinely helpful, with Slack support that makes communication fast and easy. They don’t just react to issues—they offer ideas and proactive planning to help set brands up for success. PDQ is the best shipping software we’ve found that allows us to add and accurately ship unlimited SKUs as we scale, while making it incredibly easy to manage shipping and checkout options. Integrations with our store and customer service portal were quick and seamless. They’re constantly improving the platform to make things better for our team—and most importantly, for our customers. We're so happy to be working with the PDQ team!!

Store

Andar

Using app

Over 2 years

Total reviews

12

Average rating

4.6

5 / 5 Share

Jan. 14, 2026

PDQ have really helped us understand different customer segments and how they interact with our checkout. The team are knowledgable, friendly and always responsive which is so helpful. Highly recommend PDQ if you're looking to further understand consumer behaviour and increase conversion across your checkouts.

Using app

8 months

Total reviews

2

Average rating

5.0

All reviews

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