SUNLU Official Online Store｜Best 3D Filament Best Selling Supplier & Manufacturer review for Amai Upsell+ Volume Discounts

Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time): First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49 We replied the email at 26 May 2022 10:36 Because we did not receive a reply, we send a reminder on 27 May 2022 17:04 You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12 We replied to this email chain on 26 May 2022 11:28 Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18 We sent a second reminder at 28 May 2022 17:04 Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response. For the third conversation chain, you send in via chat at 6 June 2022 09:22 and was replied within in 38 minutes at 10:00. Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution. 14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved. We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen". We hope this clarifies. We will send you screenshots of our chatlogs as proof.