Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.5
feedback
571
chart
#2,055
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
7%
-
Less than a month
29%
-
Less than a year
47%
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More than a year
13%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users praise the app for its excellent customer service and prompt support. Customers appreciate the functionality of the app, especially for offering quantity discounts and increasing sales. The app is described as user-friendly and easy to set up. However, on the negative side, some users have expressed dissatisfaction with the app's support team, mentioning slow responses, ineffective assistance, and issues with pricing changes. There are also complaints about the app continuing to display discounts even after it has been deleted, causing confusion and frustration for users. Overall, while the app has its strengths in functionality and customer service, there are areas that need improvement in terms of support and pricing transparency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 23, 2024
I have been using this app for 4 years now. In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately. However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so. This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless. I even specifically asked if I could be put in touch with one of their devs directly but was told no. We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all. I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support. I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.
July 18, 2024
June 2024: Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes. Problem fixed and site working like a dream! What a great team you have. New Edit: July 2024 The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team
June 15, 2024
Ich habe mit Amai Upsell+ die Staffelpreise für meine Produkte angelegt und das völlig kostenfrei. Eine sehr gute und umfangreiche App mit vielen Einstellmöglichkeiten. Man kann einzelne Produkte, Kollektionen, den gesamten Shop einbinden. Auch Mix and Match zwischen versch. Produkten ist möglich. Das Ganze noch mit einer Timing Funktion und einem super Support. I used Amai Upsell+ to create the graduated prices for my products and it's completely free of charge. A very good and comprehensive app with many setting options. You can integrate individual products, collections and the entire store. Mix and match between different products is also possible. All this with a timing function and great support.
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