Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.3
feedback
130
chart
#5,007
All reviews
Review RSS Feed
Jan. 3, 2023
DO NOT USE! DO NOT RECCOMMEND. This app is creating and sending draft orders by itself that offer HUGE discounts on unauthorized products and customers for no reason. Then the customer that it is sent to can complete the order with a huge discount (40%+) which is really awful for the store owner to have to honour the price they were given. This is completely unacceptable as a Shopify app. It is like being HACKED. I wish I could give them NO STARS.
Thank you for your feedback. We had escalated this issue to Shopify (and sent several follow up to them) in order to get more information about the draft orders created. We will get back to you as soon as they replied to us.
June 13, 2022
The support response is too slow and completely ineffective, it's all up to you to research the settings app
Using app
19 days
Total reviews
4
Average rating
3.0
Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time): First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49 We replied the email at 26 May 2022 10:36 Because we did not receive a reply, we send a reminder on 27 May 2022 17:04 You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12 We replied to this email chain on 26 May 2022 11:28 Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18 We sent a second reminder at 28 May 2022 17:04 Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response. For the third conversation chain, you send in via chat at 6 June 2022 09:22 and was replied within in 38 minutes at 10:00. Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution. 14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved. We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen". We hope this clarifies. We will send you screenshots of our chatlogs as proof.
Sept. 28, 2021
My issue didn't get resolved, and somehow the discount turned back on when I was no longer running the sale. Very disappointed.
First of all thank you for the feedback. It is due to your feedback we are able to identify the root cause which comes from Collections automation. We had since fixed this. Thank you again.
April 8, 2021
Broke the cart. Customers unable to add to cart. Supposed to have live chat support but has been unavailable for the past hour
Thank you for leaving a review. We apologize for the experience. Some time was needed to investigate the root cause of this issue.
April 2, 2021
Terrible Support. I took the annual priority package hoping that I will get "Up to 3 h/month of customizations". - We wanted to flag the products which are on sale, this feature is currently unavaible and the support person was not even intersted in helping us out. All he kept saying that the "Feature is not available and nothing can be done" and with the conversations I don't think these guys even care about their customers.
May 28, 2021
The app used to be great! Now the app is constantly crashing costing me thousands in lost sales. If you need a reliable app, I recommend you keep looking.
Thank YOU for choosing us! And feel free to contact us 24/7 in case of any difficulties :)
Jan. 11, 2021
I do not know if i have approved to the paid version, however if i have, please channel this ASAP, as i did not attend to. I have not used the app at all. If any money have been charged, please refund it righ away. Thanks.
Thanks for reaching out! We've checked your account in our database and there are no charges applied. We wrote you a detailed email regarding this case. Hope to hear from you soon!
Oct. 13, 2020
Be aware! This app uses "draft orders" so you'll, probably, lose abandoned carts and the "pixels" won't be triggered correctly. So, think twice if you want to mess up your funnel in order to use it. By the way, you can do the same using native automated discounts from Shopify.
Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this case but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Aug. 7, 2020
Billing issue with the app - not acceptable solution We never used app but got billed $19.95 bc we have 2 products in our product list. We complained (and I am sure they can see we did not use app in their back-end system) but still had to pay that $19.95. I have removed app now and you can bet I will not use this app once I am ready for stacked discount.
Thanks for your feedback and sorr ythat you've faced such confusion. We have already requested a charge reversal from Shopify in order to avoid any accidental charges. By the way, the reason of this charge is that you've enabled the app for 2 products while the free plan allows to use the app for one product only. We also tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
July 11, 2020
installed it and can't even use the first free product at all. scam?! I wanted to try it out before paying 19,99 a month but thats just not right.
Thanks for your feedback. We tried to contact you via email in order to discuss the situation and find a solution but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
April 27, 2020
Yes, the app worked correctly for one product, but it messed up our template code. We disabled and uninstalled it, and it's still messing up the code. Automatic discounts from Shopify wont work properly after this app. I contacted the support a couple days ago, still not hearing from them. I'll update the review once I get news from them.
Thanks for your feedback! We tried to contact you but didn't receive a response yet. Please drop us a line your convenience ([email protected]) in order to discuss the situation. Hope to hear from you soon :)
Oct. 8, 2019
This app did not work on all orders. I contacted the support staff on 3 occasions. The first agent, Alex, was pleasant and helpful, the second and third time was a rude, dismissive, person who kept deflecting blame on my customers and their OP system or their cache history, everything that was already checked with the first agent. I give up. They cant fix the problem so I'm done.
Thank you for your feedback! We've checked your conversation with our support managers, we discussed this situation with all the employees that were engaged to figure out on this situation and make right steps to prevent such situation in the future. First, I would like to extend my sincere apologies, but I understand that it will not compensate your expenditure. When I checked your conversation with our managers, I mentally was on your position and it was hard to understand that the situation resolving has been delayed so much. If you give us another chance, we will be ready to check the issue again, as we interested in fully resolving this problem and to prevent this from happening for our customers. Please respond to our e-mail our let us know about the way you want to communicate. Thank you in advance!
April 8, 2021
Update: Spurit used to own this app and they were great, but the new company that owns the app now, Amai, is terrible! I've been going back and forth with them for 24 hours and cannot get a straight answer or a fix to my problems. The app is no longer working and they take 4-6 hours to respond to emails, and then they don't answer all questions, but they give a generic response with no time frame as to when the app will be working again. This is the most important app on my store, so my sales have come to a complete stop for 24 hours thanks to their incompetence. I absolutely love this app and the developers! If I could give 10 stars I would! This app adds a very professional looking bulk discount widget to the product page, functions extremely well, is extremely customizable, is lightnight fast and easy to set up, and how well it works on desktop and mobile. What more could you ask for?! Well, as good as all those things are, the best part of the app for me has to be the customer service. I am a complete novice when it comes to building a website and I have made my fair share of mistakes, but they have not only helped me right away every time, but also fixed things that had nothing to do with their app! And every single person on their team I have spoken with has been so kind! I am going to look into all of their other apps because they are such a pleasure to work with!
We are most grateful that you took time out of your busy schedule to leave us a review. Let us know if you need any help
Jan. 31, 2019
We're a Shopify Plus store, and one of the fastest growing DTC brands I do NOT recommend this app, we installed this app a while back but didn't meet our needs so we disabled the features of the app but we still had their app installed. Starting January 30, they must have pushed an update at around 4AM. Even though we weren't "actively using them", their update totally messed up our checkout page where: A) Orders that were supposed to be subscription orders (sent to Recharge) were sent to Shopify Checkout. So we lost a day's worth of new subscriber value B) Promo codes did not work because it only accepted "gift cards". Even though we didn't even have the app "active", this issue happened after our Joe Rogan podcast. I do NOT recommend this app at all and it literally cost of tens of thousands of dollars. DO NOT RECOMMEND. To achieve the same purpose you'd use this app for, do some googling or get a dev to create a Shopify Script for you (it's simple + cheap scope).
Nov. 8, 2017
This isn't truly tiered pricing. If you want to setup your pricing based on 0-5, 6-20, 21-50, etc quantity groups it doesn't work. I spoke to 2 different support techs on live chat. One said it would work and the other said it wouldn't work, so they don't even know if it would work. It also doesn't work with discount codes, so that's strike 2 in my book. This isn't a very useful app. I would give it 0 stars if that was an option, but it isn't.