Printaura

Dec. 21, 2021

Any issues I've had they had promptly addressed and taken care of. I've never had any issues with anything ordered from them. The shirts and printing are quality and arrive to our customers quick and easy. Their app make it easy to add shirts and get everything setup.

Sept. 23, 2021

OUTSTANDING IN EVERYTHING THAT MATTERS: I have been a graphic designer for almost 22 years and am very picky about printers. I just made the switch to Garment Design on Etsy in 2020 and it took me about a year to find a printer that I could call “home”. I am overjoyed to have found my home with Print Aura for several reasons: 1) PRINT QUALITY: Print Aura puts print quality FIRST. My customers are RAVING about the quality of their Sweatshirts. And this is no small task because the Sweatshirts I use are 50 poly / 50 cotton, which are harder to print on. 2) CUSTOMER SERVICE: Working with Print Aura is like working with a small print shop with personalized customer service. Working with Cheryl, I feel like my orders are 100% cared about. I NEVER have to worry about the typical customer service problems that arise from working with one of the more “corporate” POD companies. Cheryl goes ABOVE and BEYOND in every situation. 3) SPEED: Print Aura consistently ships my orders faster than I expect. My customers love it!!! 4) SELECTION: Print Aura has access to one of the largest selections of garments I have seen, with multiple replacement options to deal with the worldwide stock issues we have been facing since COVID. I have peace of mind going into Q4 that I will have less stock issues than my colleagues that are using other POD companies. Thank you Print Aura and Cheryl for all you do!!!

Sept. 21, 2020

I feel bad writing this review because it’s not a nice one, but if I can save someone else from making the same mistakes I did, it’s worth it. I’m new to the apparel business. I chose Print Aura because they have the best collection of environmentally conscious clothing of any of the print on demand companies, although, I was able to find a great company that has enough to fill my store. I chose Print Aura before I had come onto the App Store on shopify so I had already spent five months with them having test designs made so that I could photograph them and get my website up before I saw the bad reviews in the App Store. When I saw them, I panicked because my communication with their customer service and the quality of their website had already given me problems. Basically their customer support is Monday through Friday via email with one woman named Cheryl. Cheryl would only respond to my email the next day so for example, if I sent her an email on Monday I knew I wouldn’t get a response back from her until Tuesday. She would also only respond to one question per email, so if in my initial email I asked two questions, she would only answer one. At that point, I would ask the second question over again and have to wait another day to get the answer back to that question. Her answers were curt. She was never downright rude, but I could almost see her eyes rolling when she opened an email. When I asked her for help linking Print Aura to Shopify, her reply was, “you just have to push it through.” Push what through?? I decided right before launching my site that I would slowly switch all of my products over to this other company that I had found and phase out my products on Print Aura. My opening day came. I made some sales and I emailed her and asked her if the sales had gone through just to make sure that we were correctly linked up, as she had been so vague about the process, I was nervous about it. I didn’t hear back from her for almost 5 days!! I had to shut my website down and I immediately switched all of my orders over to the other company and dealing with them has been like night and day. Their website is so user-friendly and they have live chat 24/7. I don’t want to name them because I don’t want anyone to think that this review is about anything more than a warning. To sum it up, the customer service at printaura is terrible! They caused me numerous sleepless nights and major major stress, not to mention lots of money. If I had to do it again, I would’ve done things differently, so let me be your trial by error and believe me when I say that there are far better companies out there!!

July 31, 2020

We've had a great experience so far with Print Aura. Their app needs some work but in the end, what counts is the end product that is delivered to the customer. We've already found customer comments about the improved quality with apparel we've have printed through Print Aura. Our market also prefers American Made. Print Aura is one of the only POD providers that has a wide selection of American Made. Keep up the good work.

Feb. 24, 2020

After almost 2 months of trial and error and working with the people at Shopify and Print Aura, I have discovered Print Aura is NOT COMPATIBLE WITH UNDERGROUND THEME ICON. When Print Aura asked me to try a different theme, it works perfectly. If I want to use this program, I have to abandon my $180 theme I changed to 2 simple themes and both work great

Jan. 16, 2020

THEY WILL STEAL YOUR MONEY We got $2000 stolen by Printaura. We're dealing with it for about the month and Printaura refuses to refund them back. The worst of all is that they just charged us for $2000 in 2 transactions without any shame. Without any orders coming in. And after you contact them they basically say to you "yeah, we will refund them back once you win the case on PayPal against us". THIEVES! That's all they are. Each and every one of them! Their customer service is by far the worst the world has ever seen and will not help you with anything. But I guess they were not meant to be helpful. If you want to have your money stolen just like we did, go ahead and install their app. If you do want to help yourself out stay away. Staying away from this company is all it takes.

Jan. 3, 2020

A very diverse amount of products but a piss-poor grade level of support. No one will talkover the phones to resolve real issues, just email. We took our business elsewhere.

Aug. 26, 2019

As others have said, I really wanted to like Print Aura. I liked their selection of Bella Canvas apparel and thought it would be a perfect match for what my store needed. That said, if I could give ZERO stars for everything Print Aura -- customer service, support, interface, and the ultimate product -- I would. Their interface is absolutely terrible, mock-ups are only for YOU -- they are NOT used when you order. What? They have a standard place that they stick a standard size 8" piece of art. Special request? Forget it. The amount of time I spent (stupidly) trying to get the support I needed, set my business back about a month and I have zero to show for it and I paid full-price for the privilege. No matter how many emails I sent, phone calls I made, attempts I tried to get clear communication, it did not happen. I ordered 5 test shirts and 100% of them were exactly what I DID NOT WANT and had written about repeatedly as to avoid this issue. I could not have been more clear that I needed to communicate my creative needs and questions. I asked a series of clear and bulleted questions and only get a few vague answers. And when I didn't get the answers I needed, I tried to cancel my order, but they had been shipped. No apologies, no "how can we help you be a satisfied customer?", nothing. Buh-bye, Print Aura. Moving on to Printful where we should have begun. Their customer service is AMAZING and it's clear they're far more knowledgeable and helpful than the above mentioned.

Feb. 22, 2019

I really wanted to like PrintAura. They have a great selection of products. But their interface is wonky. Products are pushed in, and appear on the site, but they will show up as "sold out" when you try to checkout. They display as shopify products, not printaura products. It takes over half an hour for orders to appear on the PrintAura website. There is NO PHONE NUMBER for customer support. Too much hassle. Don't bother.

Jan. 30, 2019

I really like their printing service, products and colors. I have dont great business with them with no issues.

Dec. 20, 2018

Do NOT use this printer! If I could rate them a '0' I would. The customer service is horrible and the turnaround time is slow. The website is clunky and you have to submit manual orders, which is time consuming. And if a certain item is out of stock you won't be notified immediately. I submitted orders but I wasn't notified until more than a day and a half after I submitted my order. I then submitted a replacement order and that sweatshirt was out of stock. In my business, customers aren't able to order products that are out of stock or they are notified immediately. That type of unprofessional behavior creates a bad experience for my customers and for me. There are better print on demand companies that offer a better experience from designing, to ordering, to customer service. Save yourself a lot of headache and stay away from Print Aura.

Oct. 4, 2018

I like Print Aura. I think many of the bad reviews must be written by their competitors because their service has been very good. There delivery times have been very good. They ship to my customers all over the Planet, even to China. They are the only drop ship partner I have found that has a selection of organic cotton and other eco-friendly options. There customer service is better than most apps that I use. They always respond to emails in a timely manner. The syncing was easy and I always get emails immediately after a customer s buys a product that is synced through my shopify store and I get notifications when the product is delivered. When I have had a print that I was not happy with they replaced it with out a hassle. I would like to see even more 0rganic cotton options and maybe some recycled yoga legging options. nothing is ever perfect in my mind so they get a 4 star rating. If I could give 4.5 stars I would.

Sept. 21, 2018

Connie Scalise was awesome!! Responded immediately with no delay in service. Solved my problem immediately.

Sept. 17, 2018

In the beginning I selected Print Aura because of the variety of options of the apparel they had. With Original Hippie it's just as important how the clothing feel on as it does the design. Print Aura's app works well and they go above and beyond to give me the service that they believe their customers deserve daily. Their printing and in house abilities are exactly what I was wanting in a Print On Demand fulfillment company. I have complete peace of mind with that side of my business and never give it a second thought knowing they have me covered. I highly recommend them! Dean Stockton – Original Hippie®

July 10, 2019

App is great with quality merchandise and orders are always fulfilled on time. In the few cases where there was an error it was quickly corrected at no cost to me.

Sept. 13, 2018

I cannot say enough good things about this app! Takes all the time/stress out of the fulfillment process. They offer a large collection of products, shipping is fast and they are amazing to work with. Very quick when it comes to resolving issues and saves me so much time! They print, package and ship all of my orders for me so that I can spend my time focusing on other aspects of my business. Thanks Print Aura!

Sept. 13, 2018

I was in a bind to try and get a manual order processed and shipped within a very small window. They got the order printed and ensured that the order went out in time without a hitch. I appreciate that kind of customer service a ton!

Sept. 12, 2018

PrintAura has been great so far! Great quality, minimal issues and very fast and communicative customer support. Their level of professionalism has allowed me to continue to run a smooth storefront. Definitely reccomend!

Sept. 12, 2018

The customer service and support team is really great to work with and they have a nice selection of products!

Sept. 11, 2018

I have worked with Represent.com Printful.com Printfy.com Teelaunch; Custom Cat; Gooten ....Like... all of them! I'll tell you why I like Print Aura PROS: The Variety of Apparel is number one here. My shop stands out because I can offer fashionable trendy styles and colors. For Instance Printful offers Bella + Canvas 8800 Women's Flowy Racerback Tank for 17.95 but only offers it in 4 colors where Print Aura that same style for LESS $17.50 in 23 colors. Customer service has always been very responsive and helpful!! I feel supported and they are my partners in pleasing my customers. AND they have an off-the-menu option ( not listed on their website) for Overnight shipping if you, as a shop owner have one of those emergencies. Their quality is long lasting and consistent and I don't really have to worry about artwork wearing off too soon , like with some other producers CONS: Sometimes their website is buggy and Yes their mock-up generator is very clunky but I do have a work around that requires manual labor on my end *but* I see it as an entry barrier between me and my competitors. Most people will just get impatient and go elsewhere. I will be giving them 5 Stars if they should making load product more seamless .