Print Melon ‑ Print on Demand
Easy product customization and seamless order fulfillment
Rating
4.6
feedback
114
chart
#1,834
All reviews
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Nov. 18, 2020
UPDATE: Nothing but 5 stars! There were a few growing pains, but nothing we couldn't figure out. The ownership has reached out multiple times to make sure I'm on the right path. If you're a small business looking to partner with a caring company, I strongly suggest!! Posted 10/13/2020: Excellent quality and turn around time, but I'm REALLY struggling with Print Melon's Customer Service at the moment. Customer service is available via email only. In my interactions, I find I am having to repeat questions and statements via email frequently. This tells me my emails are not being read in full. I am, also, in one frustrating back and forth right now regarding my accounting/charges, and cannot get a time scheduled to speak with someone live. Specific issues: -Test orders without valid payment being processed, despite email confirmation that they would NOT be processed. -International shipping charges applied despite items being shipped within the state of CA. -Lack of invoicing or documentation. -Credits issued in amounts that do not match past charges creating a mess to rectify. I hope to change this review to a 5 out 5 and partner closely with Print Melon once these issues are addressed. I will update this review accordingly. Fingers crossed!
Hello, Thanks for your review, we have responded all of your requests within same day, matter of fact in couple hours. As one of the orders being charged for international shipping, you input a different country than US, we sent you screen shots of it. If you enter any other country than US, system will automatically charge you an international shipping, and there is nothing much we can do about it. You will need to make it sure that you always put US, United States for the country. Yet, we did also fix that address issue for you and refunded you the difference. As long as you put US, or United States you will not be charged any international shipping. You had Payment Error orders, our system will automatically try to charge you unless those orders are cancelled. If you don't want them to be processed, please always cancel the orders. We printed 10 shirts, and shipped them, you have told us that those orders should have been never shipped. We issued you a refund for all of the shirts, the orders were still shipped. You can find your order details and charges in your Print Melon Account. If you click details, you will see the detailed charges. You can always ask us as well, but invoice is always there, please click on " Details" button. You wanted us to give you a call today, and we responded letting you know that our day is full scheduled with phone calls. You have to schedule a phone appointment, and our staff will give you a call. Each email you sent was responded and none of them were the same response. You were asking details for the same order numbers couple times, and we responded the same details of those orders. We are very sorry to disappoint you, these above issues can easily be fixed by using the correct country code ( US or United States) and cancelling the orders that are not meant to be shipped. Regardless, we took care of them for you same day, issued your refunds while still processing them, and explained the issues with screen shots.
Oct. 7, 2020
I am giving 5 stars!! No question! There were some issues with sizing not matching up in the beginning when I started using them, although the issue seemed to be on my end (I never could figure out what was going on), PM was quick to answer and quick to correct the problem. This did not happen once, but twice, and both times they were there to make it right, and from my understanding, this was a fault on my shop's end. They let me know they would be doing updates to help with my situation and orders have gone through with no problems. They were quick in responses, kind, personable, & patient. Customer service can go a very very long way! It is important to build relationships...I believe they do just that. Although orders can take a bit longer for processing (understandable), shipping time seems quick. Thank you PM! ~Tiffany w/The Ruffled Edge
Thanks so much for your great review. Customer service is our top priority, our job is to make it sure we fulfill exactly what you need. Its really important to us that we work very closely with our fulfillment partners just like yourself, get to know your needs and make it sure we accomplish your requests in a timely manner. We are very lucky to be your fulfillment partner.
Oct. 5, 2020
If you have a physical store location where customers can visit to purchase your items, this is the app. But if you have an online drop shipping store and you value your customers, this will definitely not work. I have to be honest. I created designs and ordered a hoodie and a few T-Shirts. While the print quality is good, the clothing is placed in a shipping box as is. A shipping bag would be more presentable or if items were in plastic before shipping box.
Hello, Thanks so much for your constructive review and nice comments for the print quality. Unfortunately we don't offer such service where we individually put each shirt in a clear bag, this will significantly slow us down. Due to Covid, our shipping time has been increased to 3-5 business days from same day shipping. Adding an extra step will increase it to at least 2-3 more days. When things are more settled, we may start packing them inside clear bags. Sorry for the inconvenience.
Sept. 28, 2020
This is my go to POD app! Love all of my products thus far. I make my own sublimation shirts but for colored/dark shirts I use PrintMelon and I have no complaints!
Hi, Thanks so much for your review. We appreciate your business.
Sept. 25, 2020
Print Melon has been great! My prints thus far have all come out exactly as I had hoped. Their customer service is stellar and super responsive. They have a great selection of products and shipping times have also been super fast. 100% recommend!
Hello, Thank you very much for your great review and support. We will always try our best to make it sure you are very well taken care of.
Sept. 19, 2020
Print Melon is awesome-sauce! I've been searching for a POD service for over a year, but after ordering samples from several I was extremely disappointed with either the print quality or the consistency between the prints. I found one other company with decent print quality, but their choices of shirt colors and styles was very limited. Print Melon has been amazing! Their prints are outstanding and custom service is on point! They are quick to reply and try to answer any questions you may have. They also have ALL the shirt colors and styles that I was wanting. I'm seriously so thrilled to be able to work with them.
Hello, Thanks for your review. We are very glad you are happy with our services. Its our pleasure to be your fulfillment partner.
Sept. 10, 2020
Product selection looks decent, international shipping prices are high. Their Bella tees are one of the lowest priced I've seen (base price USD $9)
Thanks for your review. We are very sorry that nobody has responded right away to your email. We received your email at 9.16pm Pacific Time ( 9 hours ago), and just responded to it. We respond all of our emails within 24 business hours. Our Shipping rates are standard, international shipping is high but on the other hand we don't use third party shipping providers. Our international packages get delivered pretty fast, and they almost never got lost. Also, our domestic shipping rates are lower than average, and yet they also get delivered pretty fast since we don't use third party shipping providers. The lower domestic shipping cost will easily make up the difference for the international cost, and your customers will be very satisfied with the shipping speed. We are also trying our best to lower our international shipping costs by negotiating the rates, it will be lowered sooner or later. Sorry for the inconvenience.
Sept. 10, 2020
By far you have the best catalog and prices from all over the print-on-demand world. quality top notch. OUSTANDING update 10.09.2020 support team 5 stars. quick response. I am all yours.
Thanks for your constructive review and nice comments. Our international shipping is little high and we are working on it. The good thing for our international shipment is, they don't get lost on the way and they arrive very quick. We don't work with third party shipping providers, thus give you an advantage of them being delivered too late or packages getting lost. We will reduce our international shipping charges, our sincere apologies for the international shipments rates. On the other hand, our standard domestic rates are lower than average,it should easily make up the difference.
Sept. 3, 2020
These folks are amazing. I had tried a few orders with them, when their app was in beta phase. Impressive! As life would have it, our store launch was delayed for quite some time. Launched exactly one week ago and all orders have been shipped already. Customer service is very responsive, and what really stands out is their openness to suggestions. We've suggested a few app features, and their email response was far more conversational than formal---a nice approach! Great products to choose from, outstanding rates, stellar customer service, and the print quality is beautiful. You can't go wrong with Print Melon. And no, we're not getting a kickback for this. We're just an extraordinarily happy little t-shirt family in Texas, and we are truly grateful that we gave this POD company a shot.
Thanks for your awesome review. We are glad you are happy with our service. Its our pleasure to be your fulfillment partner.
Sept. 1, 2020
Ultimately I would recommend Print Melon. 4.5/5 on apparel options and pricing, customer service 4/5 on delivery times, print quality, domestic shipping price 3.5/5 on app, and branding options 2.5/5 international shipping cost, non-apparel accessories, other perks
Aug. 31, 2020
I have received samples from every single POD company in existence. I stumbled upon Print Melon and decided, why not try? I am so glad I did. I don't understand why this isn't more widely known with in Shopfiy communities! The Print is on par with heat pressed vinyl or screen print, the customer service is top notch, and the t-shirts I ordered as samples came out AMAZING. I promise I am not getting a kickback from this but I just had to spread the word!
Thanks so much for your review. Its our pleasure to be your fulfillment partner.
Aug. 25, 2020
Print Melon got my attention with their wide selection of quality products, like the Comfort Colors brand, as well as very fair pricing. However, three distinct things made them stand out as winners for me to work with. First was their responsive customer service. I've never waited more than several hours for a response and they are easy to talk to...just like real people! Second was that, even in the middle of the pandemic, they quoted 3-5 day shipping and my order shipped exactly when promised. But the home run was the quality of their printing. Print Melon's solids were solid with no bleed-through. The detail was crisper than I could have expected and the colors were rich and accurate. They are a pleasure to deal with.
Thanks for your review. We love working with you and making sure your orders are processed within timely manner without any errors. We appreciate your support.
Aug. 24, 2020
In the end we had to find a different service. While the pricing with Print Melon is very favorable the quality of the print service was inconsistent at best. The saturation levels on the same shirt in various sizes had wide swings of shade, no two shirts were the same. Additionally there were some sizes in the order that were replaced with different brands. (whether better quality as they stated or not) This was not discussed or mentioned anywhere just changed. Orders where incorrect and while they were responsive and attempted to correct the issues there were continued problems with the replacements. Ultimately we were issued a refund for 5 shirts of the roughly 60 we ordered and moved on to a different print service.
Thanks for your review. We apologize for the issues you have had. We tried our best to accommodate your requests. You stated you had bad prints on 3 of your shirts out of 60, and you received a different brand shirt, therefore we issued you a refund for total of 5 shirts. Unfortunately we made errors, we are very sorry to loose you and wish success in your future venues.
Aug. 23, 2020
Print Melon has been amazing serving my clients from rookies to high profile. Their customer service is nothing short of excellent. Their work ethic is amazing. They have made my job as an eCommerce manager and marketer smooth and easy. All my clients have had nothing but stellar reviews. Even through problem we have faced they have found realistic solutions to resolving each issue. The best team you could possibly hire!!
Thanks so much for your awesome review. Its our pleasure to serve you and making sure your clients orders are well taken care of.
Aug. 21, 2020
Thanks for sending out the replacement that I was needed. I would definitely recommend this app . Thanks
Thanks for your review. We will always make it sure you and your end buyers are well taken care of.
Aug. 18, 2020
I love the app. The garment I test ordered was really great quality. I wish there was an option to "see" how big my design is 12inx14in etc. Using the dragging button, my shirts end up with various size prints. Thanks!
Thanks for your review. We are very lucky to be your fulfillment partner.
Aug. 14, 2020
I love love love Print Melon! I ordered samples and the prints were amazing! I have decided to make them my #1 P.O.D!!!
Thanks for your review!! We will make it sure you are well taken care of.
Feb. 23, 2021
how can I add a design in the left or right arm sweatshirts? really need it.. . please let me know.
Thanks for your review, on some of the products images do look towards slightly to the left, we are aware of it, and this will not effect the print coordinates on the back end. It will still printed centered. Since we use actual images of the products, some of the coordinates are tiny bit off on the design studio. This will be fixed, our apologies. We never received an email from you, can you please resend it? We reply to emails within the same day. We are very sorry for this inconvenience .
Aug. 6, 2020
I looked at a bunch of different options before finally deciding on Print Melon and I love them! Their communication is super fast and helpful, and you don't at all have a big corporation feel! 10/10 recommend!
Thanks for your review. We appreciate your support, and we love communicating with our fulfillment partners.
July 30, 2020
I installed this app since I am using two other POD sources. Quality of products seem to be good, but I ended up uninstalling the app since the product and shipping costs exceeded the other two vendors.
Hello, Thanks for your review and nice comment for our print quality. We use USPS as our shipping provider and offer their Business Rates. There are cheaper options such as UPS Innovations, or Smart Post, these are standard ground shipping services, they also use USPS, on top of it shipments will delay 2-3 Business days or potentially gets lost during the long transit if we offer those providers. We believe shipping should be fast and your buyers should receive their packages as soon as possible. Offering slower speed shipping with lower value may seem like saving you some money, but in the long run it will hurt your business. Most of the time we actually lose money on shipping, for instance shipping a basic shirt from CA to east cost will cost $4.60, we charge $4, yet, most of the time we upgrade shipping’s to Priority Mail at no additional cost. We are sorry to lose you and wish you our best in your venture.