Printful: Print on Demand
All reviews
I have been using this company for a while with my shopyfi store and it is the best thing that has happened to me. they meet their delivery times and have never missed an order. I recommend it 100%
the new clothing line is lit! I've been able to expand my product line to 100s of products with 1000s of sizes in only a few short months. its totally streamlined and easy to use.
its almost as painless as falling down and scraping your knee as a 9yr old and getting back up like nothing happened.
Excited to see what they could do we hastily we placed several sample orders, for multiple garments with Printful (in hindsight this was a mistake).. EVERY garment had 1x or more of the issues details below: • Badly folded and creased after being squeezed into mailing bags that are WAY too small (so they look used/worn) • Grubby / Dirty factory floor marks • Misplaced prints (so printed at an "angle" even though all of the artwork was 100% straight) • Poorly embroidered logos that are bunched. (not enough backing used) • Pretreatment stains (yellow) on ALL DTG garments. • Poor delivery times that missed the agreed SLA times. • It was initially claimed that you now have a "UK" based production centre (which is part of the reason we contracted you, but it appears all of these garments were sent from Europe?) To be frank the overall quality and experience is shockingly bad, and if these had been sent directly to our customers (luckily these were all "Test" orders shipped directly to us!) I am certain that they would have ALL been returned leaving our reputation for high quality products and service irrevocably damaged. We raised all of these issues with Printful, and approximately 20x emails later with multiple different reps (you never know who your going to get! another part of the problem: it's basically just a call centre full of people that couldn't care less!!) the general "gist" of their responses we're that it's: "Within Parameters" These people are literally trained to dismiss your issues, and point to some BS "Parameters" that make no sense, and they basically repeat themselves with their fingers in their ears... Not once did they EVER accept responsibility... It truly was a shockingly bad experience. Shockingly bad products, shocking customer services, and shocking inability to accept the fact that screwed up, filthy dirty garments, covered in stains, with wonky prints, and badly embroidered logos are not within anyones "Parameters". Please don't risk it, its not worth it, even if by chance you get a good order once, you'll rue the day when you have a problem... they won't be interested.
Hello! Thank you for sharing your honest feedback. We're sorry to hear that your experience with Printful has not been the most positive, but we hope we can improve it moving forward! Once an order has been placed, it would be routed to a fulfillment facility based on factors like product and print type availability, final destination, and others. Our team looked into your orders and they were routed to our Latvia fulfillment facility, as the items currently are not available for fulfillment with the UK one. You can always check product availability directly from our product catalog > availability tab. As all the items are placed on the printing and embroidery pallets by hand, there can be slight discrepancies regarding the placement of the final design. The staining you mentioned would be from the fixation agent that's used industry-wide and helps the inks bond with the garment. It wouldn't be permanent and would come off after the first quick wash. If there's ever an issue with any of the received products that has been an error on our side, or if the product has been damaged in transit, we would always take full responsibility. We see that you've been in contact with our senior team member already and full refunds have been issued for your products as of now. Thank you once again for your time and honest feedback! If you ever have any questions - don't hesitate to reach out to our support team at [email protected] or our live chat and we will be happy to help you. -Santa
Very easy and helpful, i moved many products to my store easily and fulfillment was very fast. Recommend to every dropshipper.
My experience with Printful has been like a toxic relationship. A wave of good times and total nightmares. We've had problems with products (one time my customer received a bag that said "coffee, squats and Jesus" - not something I sell) and other times it was crooked or misplaced prints. Despite selling over $50K in the last 6 months however, the company has shoved my business aside. They've hired inadequate shipping couriers and failed to provide a solution when over 20 of my orders were completely lost over the last 2 weeks. Their only solution to this ongoing issue is for me to upgrade to the Pro Membership for $65/mo, where I can choose a reliable courier myself, which for the bare minimum (the expectation for shipments to reach my customers, as per their entire business model), seems unreasonable. Before the current shipping fiasco, and right after my first big round of sales, I was offered the Executive discount, which isn't much - a dollar or so in savings, per sale. Since I sell in spurts each time a new product is dropped, this doesn't allow for me to stay consistent with sales numbers. A month or so after my first product drop, I was approached by a high level account manager (Samanta) who wanted to "check in" and see why I wasn't making the same sales that I had originally made within the first week - I explained my business model and she continued to press me, letting me know that she'd like to see $15-$20K in sales moving forward in order for me to keep my Executive discount. She said that this wasn't a hard and fast rule but a negotiation for me to keep the existing rate. This felt gross to me since I hadn't asked for the discounted rate in the first place - it was applied as a courtesy in what I assumed was an attempt to create an ongoing business relationship. Being given sales targets as if I was a low-level employee of this 3rd party app left a bad taste in my mouth, and as soon as I expressed that, I was met with hostility and a lot of ego-driven passive aggressive responses. Multiple emails followed with her mentioning my "unwillingness to cooperate" until I asked her not to email me again. I chose to look past that until the recent shipping incidents and the lack of cooperation from the Printful team. It seems that they will only do what it takes to protect their bottom line, even if that means that your business suffers the consequences. They seem to be using the poor delivery performance as leverage to move me into an expensive Pro Membership as they understand that it's my only option to provide positive customer experiences. They have acknowledged the shipping issue and refuse to make changes. They do not care about your business and they do not care about your customers. Unfortunately I am still with Printful until I find a solution to move my products to a new fulfilment service - a lot of the damage to my business' reliability through the eyes of my customers has already been done. Save your business's reputation and all of the stress that will inevitably occur in dealing with this company - please go elsewhere. (Shout out to Mariam though, she is seemingly the only good human at that company)
Hey there! Thank you for your feedback, and we're sad to hear that our services didn't meet your expectations. We understand that receiving items with quality issues and encountering shipping delays is not pleasant. Once the order is submitted, our shipping algorithm, based on the delivery address and available options for our shipping accounts, would automatically select the best fitting shipping carrier to deliver the order. We are continuously working on improving shipping options and partner with trusted carriers to deliver your orders most efficiently. Currently, a particular carrier selection would be part of our Printful Pro feature, which is a paid service. We take all complaints seriously, and further feedback has been forwarded to the responsible team for review. We sincerely appreciate your patience! Please know that we take responsibility for any error on our or the carrier's end. I see you're in direct communication with our account specialist to address concerns regarding your orders. We are also truly sorry that your previous communication with our services was not successful, and we understand that you need to do what's best for your business, and we will be sad to see you go. However, we will gladly fulfill your orders again if you give us another try in the future. - Elina
I like how easy it is to connect items to the store. Printful makes it easy to create items and add creativity. I wish when designs were updated on printful they would update on the store.
Printful gave me directions on how to setup my own store. It's helping me sell my art on different products. I had great hep from Tom S today very helpful thank you
Printful has been fantastic in helping us expand our art business. We love the ever-growing product catalog and seamless integration into our website. Printful's customer service is top notch as well which really helps with managing customer orders. Look forward to seeing some better organizational features added to the back office!
Printful! A friend recommended and I totally agree... Quality printing and Fast! love these guys, app is great and helping to launch successful products. Costs a bit more but reliable and worth it.
This app its amazing! I've been using it since the begging of my store and I really love it, its so easy to use and easy to connect to your store.
I've been using Printful for over 4 years now. I mostly do posters, my customers are always happy with the quality and packaging. I've had some shipping issues, but they quickly rectify and fix whatever problems that have come up with any orders.
I love the products from the Printful app, but I wish it were easier to create/download variant mockups.
Hi there! Thank you for your feedback as it helps us to continue to improve the services we offer! Currently, you can download all the available mockups directly from your Printful Product Templates or by creating the product in our design maker. If you have any questions or additional feedback you would like to share - reach out to us at [email protected]
Thank you for always the best service. Not only is the quality of the product the best, but the prompt response of the support center staff is also the best. Also, your YouTube and blog are always used as a reference for our business. One point to confirm, I would like to work on sneaker design, but when will it be possible? I sent an e-mail to you, but I have not received any reply, so I will take this opportunity to contact you. Finally, it seems that our customers are also grateful for all of your high-quality products, printing technology, delivery schedules and more. We look forward to working with you in the future. I ordered a sample of sneakers I designed myself the other day, so I will update the review again when it arrives. I'm looking forward to it. ///////////////////////////////////////////////////////////////////////////////////////////////////// Thank you for your continued support in 2022! They provided support for smooth operation of various new functions, such as the function to automatically post the delivery date on the product page of TrendyJapan.net, system support when introducing Shopify POS, etc. Also, regarding the VAT on products destined for Europe, we received an email shortly after ordering, and were able to include the message in the news on TrendyJapan.net. Thank you very much. Thank you for your continued support.
Hi there, Thank you for taking the time to review us! We're thrilled to hear you've had an excellent experience with our services so far and we definitely want to keep it that way. We've added Canvas Shoes to our product catalog. You might want to check them out here: https://www.printful.com/custom/footwear/shoes We are constantly exploring new opportunities to add more and more products. If you have any additional feedback, questions, or concerns, please reach out to us at [email protected]! - Elina
Ich mag diese App sehr, es ist einfach zu handhaben, es aktualisiert immer neue Dinge. Einfach. Es gibt viele Anleitungen und Erklärungen, wenn man etwas nicht weiß.
I've tried other POD suppliers before, and Printful's app is the best by far. Works seamlessly with Shopify - and their products are top notch too. Customer service is the best as well. Couldn't be happier with them!
This app has helped me gain the views of many others outside my home base. We are a Dmv based brand, this helps us to compete with others on a more creative view.
New to this integration (and to POD in general) but blown away so far. Rock-solid sync and powerful options.
I began using this app to start my brand and I love it ! I appreciate how easy it is to utilize the site. Managing my company has never been easier.
I enjoyed the app very much it helped design my products, upload them, and utilize their mockups. Thanks for all your help.
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