![Printful: Print on Demand for Shopify](https://cdn.shopify.com/app-store/listing_images/3dd87416a3b1e12a9ef3604aaaaf4d1e/icon/CNDmhPSW_oQDEAE=.jpeg)
Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
6,914
chart
#82
All reviews
Rating Breakdown
Aug. 30, 2024
Uninstalled the app and now the currency in my store is Japanese Yen! This is a disaster.
Thank you for sharing your feedback! We're sorry to hear that you're having trouble with the store currency. Please send us an email at [email protected] and we'll be more than happy to review the situation.
Aug. 16, 2024
I don’t understand it yet I’ll give a better review when I better understand it
Thank you for sharing your thoughts! 😊 We understand that it can take some time to get the hang of things. Feel free to reach out to us via email feedback@printful. com if you have any questions — we’re here to help!
Aug. 10, 2024
Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app. When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark. For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.” I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously. I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent. LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well. Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.
We appreciate the time you took to submit the detailed review! We're sorry to hear that your experience with locating the necessary information for building your store and products didn't go as smoothly as expected. We truly appreciate the feedback you shared, and would be more than happy to take a closer look into the situation. Feel free to send as an e-mail at [email protected] and we'll gladly take a closer look into it.
Aug. 9, 2024
My orders aren't going through to be fulfilled
Thank you for submitting a review! We'll gladly take a look to see why orders aren't importing for fulfillment. Feel free to send us an e-mail at [email protected] and we'll investigate right away.
Aug. 9, 2024
app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!
We're glad to hear you like the app! We also appreciate the feedback you shared regarding the products and we'd certainly be happy to check further on the situation. Please send us an email at [email protected] and we'll investigate right away.
Aug. 7, 2024
It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible. And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.
Thank you for your feedback, we truly appreciate it! We'd certainly be happy to check further on the connection issue you experienced. Please send us an email at [email protected] and we'll investigate right away.
Aug. 7, 2024
each time i am trying to put designs items on shopify, says error, cannot find store. but under connect printful says, app installed on shopify and connected.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned error. Please send us an email at [email protected] and we'll investigate right away.
Aug. 4, 2024
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
Aug. 3, 2024
It's 2024. There is NO REASON that you should even have an app for Shopify if all the migration needs to be done one at a time, product by product, manually. What a terrible customer service experience.
We appreciate the feedback you shared! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
July 29, 2024
it not let me get on there
Thank you for submitting your review! We're sorry to hear that you're having trouble accessing Printful. Please send us an email at [email protected] and we'll look into it right away.
July 28, 2024
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
July 28, 2024
Cant connect it with shopify
Thank you for submitting your review! We're sorry to hear that you're having trouble connecting your Shopfiy store to Printful. Please send us an email at [email protected] and we'll look into it right away.
July 22, 2024
Thank you for submitting your review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
July 22, 2024
Products do not upload properly. If I make changes to a listing I have to delete it and start over to hopefully get it right. I'm changing to printify hoping that solves the problem.
Store
My Store
Using app
6 days
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at [email protected] and we'll look into it right away.
July 21, 2024
very confusing to navigate and connect - limited options
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
July 20, 2024
The jogger pants colors does not look the same.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to take a look at the mentioned product. Feel free to send us an email at [email protected] and we'll look into it.
July 19, 2024
is really hard to design
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
July 10, 2024
Printful's integration with shopify is the worst! I'm not a knobb and I'm well versed in front end development, but linking printful with shopify is impossible, it keeps saying "connect store" that link leads to a vicious annoying cycle where you keep hoping between printful and shopify whil nothing is happening!
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the connection issues you mentioned. Please send us an email at [email protected] and we'll investigate right away.
July 5, 2024
So it letted me order it for my self as sample of the model that I've made but when I try and put it into my website it says that all of the following sizes are not available to put into my webste?
Store
My Store
Using app
About 1 month
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at [email protected] and we'll investigate right away.
July 1, 2024
It was much easier to use when I had the old dashboard
Thank you for your feedback! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.