Printful: Print on Demand

Our experience with Printful was very disappointing. When issues arose, customer service focused on blaming the customer instead of working toward a reasonable solution or demonstrating that they valued the relationship. We also discovered that important product sizing variations were only disclosed in supplemental product documentation as a footnote disclaimer, making them easy to miss during the ordering process. Details that can significantly affect the final product should be communicated much more clearly. Based on our experience, I would recommend exercising caution when choosing Printful and comparing other print-on-demand vendors before making a decision.

I've been using Printful for over 10 years and the first 9 were very good but they no longer offer live chat, quality control has gone super downhill and the carriers they use seem to lose a package every 7-10 days which is costing us bad reviews etc... so not happy and hope they get back on track or we'll be forced to go elsewhere. Kevin

I've been using Printful for over three years, but my recent experience in June 2026 has been extremely disappointing. Customer service has been unresponsive and ineffective when trying to resolve a product quality issue involving inconsistent garment dimensions. Despite following up three separate times and requesting that the matter be escalated to a manager, I continued to encounter poor communication and no meaningful resolution. What makes this even more frustrating is that Printful apparently allows product dimensions to vary by up to one inch, but this information is buried deep within their product documentation and isn't made obvious during the ordering process. When I submitted the requested photo documentation showing the sizing issue, customer service was dismissive and seemed to ignore the fact that at least one measurement exceeded the tolerance, ignoring that the product was clearly defective. In my case, the sleeve opening was so small that an arm couldn't even fit through it. After years of using Printful, it's disappointing to see what feels like a significant decline in both product quality and customer support. Based on this experience, I'll be looking for a new print-on-demand vendor. I would encourage others to carefully review product specifications and be aware of the stated manufacturing tolerances before ordering.

Printful is extremely overpriced and makes it very difficult for sellers to achieve a reasonable profit margin. The pricing would be easier to justify if the product quality matched the cost, but unfortunately, that hasn’t been my experience. The embroidery quality is disappointing — there is visible stitching and white backing showing, which makes the finished product look cheap. The overall product quality also feels lower than expected. I also ordered a bag as a test product, and the material was so thin and transparent that it felt like it could tear easily. I am trying to leave a review so others are aware, but it won't allow me. On top of that, after placing a test order, I was charged $80 in duties, which adds another unexpected cost for both sellers and customers. Overall, the pricing does not seem to reflect the quality or the additional fees involved

They've been sending my prints over seas with no protective cylinder. And their print quality is awful, according to customers who have left me reviews. Do not work with them.

let me rate it for a while i will change it if they fix the issue about the failure of displaying the product which I customized though it made me wait for hours, but still not displaying later.

Extremely disappointing experience. The platform is plagued with glitches, and customer service has been virtually nonexistent. As store administrators, we were unable to order product samples for ourselves due to a recurring system error. Despite raising the issue multiple times, we received the same generic, bot-like responses without any real assistance or resolution. We initially signed up with Printful after seeing promotional content on YouTube aimed at new Shopify store owners. We invested time creating our own designs and integrating them into our store, only to encounter problems when trying to place sample orders before launching to customers. Every required detail was entered correctly, yet the platform repeatedly generated the same error message. The lack of customer support has made the entire process unnecessarily time-consuming and frustrating. In such a competitive industry, customer care should be a priority. Unfortunately, our experience suggests otherwise. I would recommend considering alternative providers if you value responsive support and a smoother onboarding experience.

They abandoned their support for us.

I have been unable to save a product that I design for some time now. I dont use this app regularly and actually want to start using it more but for some reason, no product that I design gets saved it just keeps spinning and spinning-- literally for hours on end.

Interface is inconsistent, you will be able to create a product and select all the variants but when you try to duplicate it half the variants will suddenly not be available in your region. don't bother with the AI chat support on their site, in fact don't bother with their human support either because both are absolutely useless. A terrible company to do business with.

Impossible de créer un produit, la page charge trop longtemps, j'ai essayé plusieurs fois mais impossible et personne pour les contacter en cas de problème donc visiblement je comprends pas

Far too expensive for the quality and delivery experience provided. I started with a Printful Growth subscription, built an entire collection, and ordered samples of multiple products with high expectations. Unfortunately, the experience quickly became disappointing due to extremely long shipping times, delivery issues, and underwhelming product and print quality. For the price being charged, neither the garments nor the prints justify the cost or the wait. Some orders took far longer than expected, while others showed as delivered despite never arriving. As a store owner, this immediately raises concerns about trusting the same experience with your own customers. The overall finish and presentation also felt far more “generic print-on-demand” than premium quality. Honestly, customers receive international orders from China faster than this. For anyone considering using Printful for their brand, manage your expectations carefully.

I genuinely hope someone from Printful’s technical team finally sees this. I’ve been dealing with an unresolved Shopify connection issue for over a year. Multiple support agents have already confirmed: * they can see the conflicting backend Shopify connection * verification has already been completed multiple times * customer service agents themselves do not have authority to manually resolve or disconnect the issue Despite this, I continue being taken through the same repeated customer service loop with no actual technical resolution. I’ve provided: * repeated verification * screenshots * proof of ownership * explanations regarding loss of access to an old domain email Yet the issue remains unresolved while my business deadlines continue approaching. I currently need to: * order samples THIS WEEK * sign up for the Growth Plan * prepare for an important May 17 event What has been most frustrating is not simply the technical issue itself, but the repeated contradictions: first being told the issue can be resolved after verification, then later being told customer service agents cannot make the backend changes required. At this stage, I am respectfully asking for direct technical escalation from someone authorized to resolve backend Shopify connection conflicts. For comparison, Shopify and Printify customer support have both been significantly more responsive and solution-oriented whenever issues arose. Ticket Reference: #4969314 I truly hope this matter can finally be resolved properly.

No one ever responds to order inquiries. The platforms do NOT sync up at all, so you never really know the status of any of your orders. If you use chat, you just wait and wait and wait. If you email, you get no response whatsoever. RIDICULOUS.

will not integrate with my store anymore. not sure what happened, it just wont work.

wont work! it did not transfer the products i created before adding to shopify. It will not fully download on Shopify. I cant do anything with this app. Do Not USE IT. wont even post this review it sucks

Very disappointing with this app I cannot put my credit card information in order to start my business

Il sito si blocca sempre , per giorni interi non si riesce a publicare nulla, inoltre assitenza inesistenze , la classica chat con bot che dice sempre le stesse cose , insomma pessima esperienza , peccato