Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,001
chart
#100
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Dec. 18, 2021
UPDATE: I wanted to provide an update on how Printful is doing now. I have seen a marked improvement in delivery times after the initial impact of Covid. I have just recently started going back to using their POD service for new products on my store and I have been pleased with the turnaround time. They have expanded to a warehouse in Canada, which has helped with delivery to my Canadian customers. Shipping time to our customers ranged from under 24 hours to about 4 days. MUCH IMPROVED!! The integration with Shopify remains seamless and I am happy to be able to use this service again. Thank you to the folks at Printful for your hard work in such difficult times! FROM LAST YEAR: I have been using Printful for over a year now with our store. When we first started, the service was excellent. Things were getting out the door within 24-72 hours. On the positive the integration works well. I do not write this review lightly and I am not in the habit of writing negative reviews. I believe in giving people a chance. When COVID hit, the service from Printful went downhill. I have been patient and waited hoping that they would be able to adapt, but that was 7 months ago. Printful CANNOT meet the demands of their customers. I have items that I ordered for customers in June and July that I still have not received. (It is now September 30, 2020) When COVID first hit, it started taking 6-8 weeks for my customers to get their products. This made for a customer service nightmare and the loss of sales and customers. I had to find another supplier to satisfy the needs of our customers. I just was notified by Printful yesterday that 7 items that I have been waiting on since June/July had been returned with a customer refused and/or inaccurate address as the reason. I am the customer - I diverted items that I couldn't wait for my customers to receive to my address to replenish my stock when they came in. I never refused anything, it was the correct address entered by Printful and verified by me. I emailed Printful the same day and they got back to me advising me that they only keep items for 4 weeks so those items had all been donated. The first I had heard that the items had been returned was 24 hours ago. I had emailed them repeatedly asking for returned items to be sent to me. I had entered problem reports. I had tried to contact support multiple times. I was told to wait. They did refund a couple of items that had taken too long to arrive, but majority I was left to wait on items that I had paid for months ago. I tried using their warehouse, putting money out upfront. They sent the wrong products to my customers. I had the products sent to me because I couldn't rely on that service. That took months to make that happen. I had asked multiple times to have all returns sent with the items that were coming from the warehouse. That didn't happen. I followed up. Still didn't happen. I had quality issues that were never resolved that I had to replace out of pocket. I received items from Latvia that the design size did not match what we had on file. I could not trust that what was being sent would meet our quality standards. Their chat to reach support has been down more than it has been up lately. Emails are getting better, but it was taking a long time to get any response and when they did, they didn't reply with history. With one issue that is not a big deal, but when you are dealing with multiple issues, it makes it very difficult. Then I would reply and get another service agent and would have to go through everything all over again. Orders were sent to Latvia and Mexico that took forever to get to our customers, if at all. With the Latvia packaging, there was no tracking initially so you couldn't even see where your customer's product was. The concept is good, the integration works seamlessly, but that is all worthless if you can't get a quality product to your customer. It is also useless if you have to spend an inordinate amount of time chasing the supplier to get the products. I am done spending time chasing and will be moving everything away from Printful. I hope they get their act together, but before using this, I would be very cautious and make sure that they can meet demands.
Update: Thank you for taking the time to review our services again. We sincerely appreciate you giving it another shot. We are truly working on m making big and small changes to all our services to ensure faster fulfillment and delivery times. Thank you for your patience! - Renate --------------------- Thank you for sharing your feedback, we truly appreciate it and it helps us improve the services we offer! We are truly sorry to see that your experience with us has not been great, but hope we can still improve it moving forward. It is definitely true that the global pandemic, in combination with increased order volumes, had slowed down our fulfillment times, as well as our communication, and we tried to do the best we could to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. The services provided by the carriers we work with also felt the impact of the global pandemic, resulting in delayed air and land freight, as well as shipments placed on hold due to destination countries not accepting incoming international mail. In turn, we worked hard on solutions and shared our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/ and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE, as well as created a Covid-19 page to share information on the expected fulfillment and delivery delays: https://www.printful.com/covid-19. We don't yet offer a service to watch over your orders - their successful fulfillment, delivery, etc., so it remains the responsibility of the store owner to do so. However, if any of your orders are not delivered within the estimates we've shared, or have any quality concerns, we advise to reach out to our customer support team within 4 weeks from the due delivery date, as is specified in our Return Policy: https://www.printful.com/policies/returns - we will cover the costs of any mistakes made on our end. We have looked through your correspondence with us to note ways in which we could improve our services and apologize for any mistakes made by our team. Such issues can certainly occur during these circumstances and errors can be made due to the manual order fulfillment process, however we are hoping to bring them down to the absolute minimum! Feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita
Nov. 1, 2020
a fantastic app, i like it so much, and it's simple .Its help you so much to grow business and make money
Thank you for your review, we truly appreciate it! :) - Vita
Sept. 30, 2020
I used this to make my products have a more professional layout and make the overall shopping experience easier. I create my own unique designs and have the ability to share them around the world.
Thank you for your review, we truly appreciate it. We're glad to hear that you're enjoying our services and look forward to our continued collaboration! :) - Vita
Sept. 30, 2020
The integration is great. Definitely upgrade your Shopify account to enable live rates but overall, this is an outstanding integration from top to bottom.
Thank you for your feedback, we truly appreciate it! :) - Vita
Sept. 28, 2020
I really like how easy the Price conversion is... Very helpful. My Store hasn't launched yet but soon
Sept. 27, 2020
We couldn't have launched our brand and so quickly without Printful and this app. They've simplified what can be a really complicated process from end to end. Hands down a great app!
Thank you for your review- we truly appreciate it! :) -Lauma
Sept. 24, 2020
wow, une application très satisfaisante. wow, une application très satisfaisante. wow, une application très satisfaisante.
Sept. 24, 2020
I absolutely love the Printful > Shopify set up! It is so quick and easy to do. Not having to print the shirts myself makes things easy!
Thank you for your review, we truly appreciate it! We're also glad to have you with us and look forward to a successful collaboration. :) - Vita
Sept. 24, 2020
Printful is the best Print-On-Demand app I have discovered so far. Its ease and simplicity of use are remarkable. That's why I stick to it. I recommend Printful to all new Print-On-Demand designers.
Thank you for your review, we truly appreciate it! We're glad to hear about your experience with us and look forward to a successful collaboration. :) - Vita
Sept. 23, 2020
Very easy to set up and implement, could use some small tweaks for editing product tags & such. Simply upload your files properly and send off. The simple process overall. Before this app it just wasn't feasible for us to create or sell merchandise, now we have a full line & one more avenue of cash flow.
Thank you for your review, we truly appreciate it! We also appreciate ideas and suggestions from our customers, so be sure to reach out to us at [email protected]! :) - Vita
Sept. 19, 2020
Very seamless integration with shopify. It allows me to post products super fast to my shop. The products even come with multiple mock-up options that other places lack.
Sept. 18, 2020
Good thanks Good thanks Good thanks Good thanks Good thanks Good thanks Good thanksGood thanksGood thanksGood thanksGood thanks
Sept. 18, 2020
It works well, nothing else to say. Just a good application. Have to add more words for the limit but it really doesn't need it. It's good.
Sept. 15, 2020
This is (Printful is) what the world has been waiting for. Great Job. Simply the best! I like the constant update on every step of the production process.
Thank you for your review! We're so glad to hear you are enjoying our services! :) -Lauma
Sept. 15, 2020
Great service and great prices. Looking forward to scaling my clothing brand with printful! Highly recommended.
Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration! -Lauma
Sept. 14, 2020
I love designing products that INSPIRE! I have designed t-shirts to hoodies to pillows and more. Printful makes this so easy. Shannon Alicia LLC
Sept. 13, 2020
Works as designed and is easy to use. Excellent addition to my store. (add more products to choose from!)
Sept. 13, 2020
Printful's app is much better than most of the other POD providers, and I have tried them all. I love how easy and logically Printfuls designer is set up, very easy to approach even for beginners.
Sept. 12, 2020
First time EVER running an ecommerce store and this has simplified my experience by 100%. So grateful this exists!
Sept. 12, 2020
I used this app to add products to my shopify store, and the integration so far is seamless. Thank
Using app
About 1 year
Total reviews
2
Average rating
5.0