Printful: Print on Demand

Sept. 14, 2018

READ what they stated in the GUIDELINE FILES . Order samples before you decide to move to AMAZON or something big like that! "Make sure you have held in your hands" "what you are providing to your customers" MIND YOU " your work being printed and handled thru another company". NOTICE .. Leggings "do not line up if your work is symetrical"! When they say that .. they mean it! 99.9 % of the time "YOGA CAPRI or JUST leggings" "on the side" "front or back" "will not line up """at all""" EVER"!! If you report it they will tell you over and over .. its in the guideline files! so good luck! DONT GET ME WRONG "I Still love printful" "due to very few customer service reps that took care of me" Now HAVE TO SAY Printing Quality at PRINTFUL is INCREDIBLE !!!! The leggings material is SICK so GOOD .. only issue is lining up ! You guys loose 2 stars being I had to send 5 emails to get one pair of leggings replaced;

June 14, 2017

I canceled my account with Printful. My very first customer put in an order and Printful kept making excuses for not fulfilling it. At first it was "billing issues" despite no issues present. Then it was "quality" issues when there was nothing wrong with the quality. I kept having to apologize to my customer because of Printful's inaction. Eventually my customer wanted her money back. She needed the shirt by a certain date and Printful kept screwing around. This is just inexcusable. I'll use a different t-shirt printing service.

May 20, 2017

I have 17 products that have been "discontinued", 32 that are "out of stock", the "alternatives" selected doesnt work. I went weeks without being able to make sales before they advised me they had fixed it - no compensation offered. After ordering test prints of my "alternatives" I discover the print files used for my original designs aren't placed correctly on the alternatives and as such they look rubbish and my customers are not getting the product as advertised on my store. The lack of reliability, professionalism and accountability of Printful makes it the absolutely WORST option for a company wanting to create brand loyalty from their customers. There are cheaper options available on the App Store like Represent.

May 18, 2017

Shipping times are the worst! Takes over 14 days for ANYTHING. Most of the items, 99% take 30+ days. Their design software is glitchy and needs a ton of work. Other POD software companies may have terrible software but the only thing that matters is turn around time. I've experienced nothing but headache over 3 months. Not to mention they are the HIGHEST PRICED POD anywhere. DO NOT USE! Oh, I've contacted support several times, seems to be a continued issue.

May 10, 2017

Listen all to what I have to say. I have an online store at www.i-jakob.com I wanted to start working with printful but not before i ordered items for myself. So i ordered 4 items. I'm a serious person and very professional. All of my files are high scanned at 580dpi with a german cruse scanner which costs 250,000euro. The crop top i received i will throw to garbage. It looks faded and blurry. Very bad. If i will try to sell it to my clients... i will probably lose quality clients. So no way i am showing this one on my online shop. Also i ordered a girl racerback. Printful printed it not bad... however they forgot to print the back side and left it white. I ask of you, is this a professional system? NO. Imagine a client paying his best money, waiting 10-14 days for the tshirt and get it white on back... ??? what would you do? SHAME SHAME SHAME this is all i have to say about Printful. If any out there are happy with Printful so maybe you was lucky... but do you really want to build a business about being lucky to get good products and pray they will arrive ok for your clients??? think about it. If any of you know about other good service for high quality printing sublimation at reasonable prices, please write me. Thank you. IKA

April 24, 2017

This is what you can expect: ANTONIO: Shopify CS STEPHEN: Shopify and Printful Customer Antonio L: Hi Stephen, What's up? :) STEPHEN: Hi Nick, I’ve just refunded my first refund. Order 1012. When I did that, does Printful also get notified and is the order then canceled? STEPHEN: It was a “medium suspicious” order Antonio L: Depending on the printful sync setup, I'll check that now, hold on :) STEPHEN: thx Antonio L: The order is pending, I'm now checking if there;s a way to cancel the order Antonio L: Upon checking, printful doesn't have a cancellation feature, I suggest you can reach out to the customer and notify them that it looks like the credit card has some issues so maybe they can reinstate it. Antonio L: You can learn more about that here STEPHEN: Wait, from the link yuo just sent over it says “You can before the status of the order is changed to, “being fulfilled.” It wasn’t being fulfilled. It was still pending. And what do you mean Printful doesn’t have a cancelation feature? They’re unavailable now. And I have reached out to the customer—following Shopify’s guidlelines for security risks which is why I’m talking to you now. Antonio L: It seems that the order is actually already "being fulfilled" STEPHEN: But yu said, and I saw: “The order is pending, I'm now checking if there;s a way to cancel the order” Antonio L: Yeah sorry that was my bad, what I meant by pending was that, the "being fulfilled" status STEPHEN: They have NEVER moved this fast.The order came through aat 3:49 on Saturday. I immediately contacted Shopify out of concern to WHY this sale had been marked “medium risk of fraud”. As a partner of yours, and after I—your customer—followed your directions—I would think that this would negate anything having to do with Printful. They are your partner. Antonio L: Alright let me look into that STEPHEN: You can check with Sydnee C—she’s the one who told me how to do all of this. Antonio L: Thanks for that info, I'll take a look at your conversation with Syndee C. Antonio L: Still checking your account to see what best resolution I have for you, thanks for staying connected. I’ll be back in a bit Antonio L: I do apologize on behalf of my colleague, I've checked the previous chat with Syndee and it seems that she mentioned this issue was going to get escalated, so I'll try to reach out to Sydnee and see what the status is for this refund STEPHEN: I believe, the issue being escalated was an error msg from connecting my PayPal. I need to know that when I refund an order suspicious of fraud “says Shopify”, that Shopify has my back both with me AND partners. This is INSANE. Antonio L: Alright I understand, I'm still checking what I can do regarding this. Antonio L: I suggest that you can reach out to the customer for them to speak with their bank since the bank has the ability to refund this for them since on our end and on Printful's end this is already being fulfilled. Antonio L: I do understand that this may be a bit of a hassle but this just happens for the security of your account STEPHEN: Shopify told me this transaction was at risk of fraud. I followed Shopify’s instructions https://help.shopify.com/manual/payments/shopify-payments/fraud-prevention#search-email . All of them. The person who placed the order—from Kuwait—never answered their phone or email—they DO NOT EXIST! I did nothing wrong, in fact I did everything I was told to do. I suggest that SHOPIFY work this and ANY of these types of situations out with Printful. Printful has been a huge pain in the ass since the beginning…doing mediocre work and is completely inflexible with customer service. I had 3 out 10 orders returned of my 1st 10 sales…they blamed it on my files. I sent the SAME files to another printer and they cam eback BEAUTIFUL on THE SAME material. I ABSOLUTELY DO NOT accept this and would like to speak with your superior on the phone.

April 23, 2017

My advice to anyone thinking about building Printful into your business model is to AVOID AT ALL COSTS. Inconsistent quality and general incompetence across the board really makes me regret the countless hours and thousands of dollars I wasted on them. Best case scenario: you'll be able to easily produce amateurish clothing and overpriced prints to support your hobbies. If you take yourself, your business, or your brand seriously at all, you won't be happy... Worst case scenario: they cause irreparable damage to your brand in the eyes of your customers. DON'T DO IT!

April 11, 2017

very bad i havent received my i order

April 10, 2017

Update: finally got an update from customer service. Asked to speak with the Chief Operating Officer, guy on the phone says," He is to busy to talk to you is there anything I can help you with?" I replied, I am the COO of my company and your customer and he is to busy to talk to me? Guy took my email address and blew me off. Save yourself some headache and money hit delete now!!! Where do I start… people who give five stars claim customer service? Where? I didn't get any… just emails from overseas that just frustrated me even more. As a small business owner I used this app on my shopify store to "save" money and in the end it has ended up costing more money in refunds and shipping and discounts to angry customers who now have a bad image of my company and has impacted my business for years to come. Do you know what Printiful has said to me? Sorry, we sent the wrong size. Your fault sir, our sight magically "even though we have sold the correct one before", like the stupid hogwarts theme we have for customer service magically sinked incorrectly. So we will not refund or replace. What? Am I responsible for sinking the site once a week? Let's not forget that the design process was horrible. Explaining the same thing to 90 different email robots then asking how to get the Mock ups and final design to match without getting charged for another $10 art fee that I had already paid twice. No help at all just blaming me. Well I'm a professional graphic designer who has been doing what I do for companies full time for the past 7 years and I have never worked with such a frustrating and disrespectful company in my life. App deleted. Lessons learned. These things suck.

April 6, 2017

What used to be a great company has devolved into a corporate brute that is impossible to work with. The end user is at fault for EVERYTHING and Printful cuts corners to earn even more money from any mistake. Rather than putting a system in place to warn the end user of any potential sync issues Printful pockets the additional money spent creating replacement orders. Don't ever expect customer service to be helpful. They are available solely to tell you there's nothing to be done but have you place more orders. I used to be so proud of Printful and happy with the service, now we're planning on switching as soon as possible.

March 17, 2017

Useless! Usless! Usless! Useless!

Jan. 16, 2017

Impostors! There is no way that a business could be so successful with such mentally handicapped standards as their own. I can easily infer they are some kind of frauds. I showed them proof of how embarrassingly off they were in their production and they couldn't even give me a refund. If they do this on the very first try, it is a guarantee that they will try to pass on their mentally handicapped mistakes as my own. Their very high price is NOT justified with sloppy errors like that. They should consider going out of business for good. How do I know they aren't doing this just to force me to go out of business, so they can steal my intellectual property? They are very unprofessional, so much so, I think it was deliberate. BE WARNED: I consider this yet another example of big business sabotaging small business. It fraud in my eyes. I give them F.

Nov. 26, 2016

Another horrible design site. Also customer support is non-existent.

March 3, 2017

I tried this company because I like the amazon link, but their mockup images for mugs only show 1 side (view) of the mug, so if the image is a wrap around or on the front or other side of the mug, it cannot be seen when listed/displayed on Amazon.com. A major flaw if you ask me. Their mugs are much higher priced than other companies doing print on demand mugs and their shipping is higher also, which I was willing to try because of the Amazon part, but with the above mention limitation, selling mugs on Amazon via Printful is a no-go. Also their support department is very slow to respond, if at all. Sorry, I wanted it to work, but it doesn't.

Nov. 7, 2016

It does not give options for the mock ups as far as Caucasian, African american, and etc. Not all business' are targeted toward white people

Oct. 28, 2016

TERRIBLE - DO NOT USE. I run a test order with them after basing my whole store on their app. Of four items ordered only one was good enough to be sold. The other three all had issues from bad printing to wrong sizes - labeled as XL but actually SM? through to designs printed off centre and at funny angles. They do not respond to support emails and there has been no follow up. Avoid getting caught up in this terrible service and quality.

Oct. 20, 2016

I'm absolutely disgust with their service! I've started 2 weeks ago and everything went well. They are definitely overpriced (A LOT) but I thought that's because they are probably the best in this business and I was willing to pay for it. That's before today... A client has ordered a shirt 4 days ago and today I've received an email that is out of stock?!? OUT OF STOCK? 4 days after the order is made you tell me that the shirt is out of stock? They are going to refund me, yea, okay, but who is going to refund me for the money I've put to advertise and bring a client to buy?? They should inform beforehand that the items are low or out of stock, NOT AFTER the friggin order is made! Not after I've put my money to bring a customer to my site! I'll never give them another chance, this is an direct insult! Just the day before, I've praised them to a friend and told him "they are the best, yea they are pricier but that's because they are on top of their game" - what a mistake...

Aug. 3, 2016

After two orders I can safely say I wouldn't recommend this store to any other. My first sample order had two printing errors for which I received full refunds. The second order is 7 days past order and I have been contacting them for days to resolve. Every time I hear "its shipping Monday" but today (Monday) it turns out they are just reading the same status line I can see and nothing has actually been done to ensure my order will go out. I was promised a call back by management, but called back to find the manager had left before returning my call. If you have customers you care about DO NOT send them to Printful. I should have listened to http://www.brandbuildsell.com/review-my-love-hate-relationship-with-the-printful/

July 18, 2016

we've been using The Printful for 5 months and are not happy with the service or product quality. We've experienced poor print quality including peeling graphics, crooked lettering an an overall "faded" look. Be aware that they also charge you a "handling fee" even though, it is no where in writing. We have called and emailed them about this many times, they insist it is a "shipping fee". Their website lists US shipping at $5 so the extra fees are "handling". We are looking into other alternatives as this can only cause problems with our customers.

June 27, 2016

Serious lack of customer service! When launching a tshirt printing company I assumed it was best to go with a larger company to allow less worry on my part on working out back end logistics with a smaller, local company. I was so wrong! It wasn't uncommon for my customers to wait 2 weeks or more for a simple tshirt! When attempting to contact Printful for an update, it typically takes at least 24 hours for an email response, and don't bother trying to chat them through they're website, they're never on. In addition, two of my customers received low quality/damaged products and Printful asked for clearer pictures of the damage. How does that sound...hey Mr. Customer the damaged product that you received, I'll need a clearer picture of the poor quality before I can reimburse you?!?! JUST TERRIBLE! One of my products was also returned to them and THEY provided the wrong return address and won't reimburse now that the package is lost in the mail with nowhere to go. I have never been so surprised with customer service, it's like trying to deal with a bad telecommunications provider! I have since gone with a small local company who treats me much better and I also have the satisfaction of helping out another small business owner. AVOID THE PRINTFUL AT ALL COSTS!