Printful: Print on Demand

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc. How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response. Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

Our experience with Printful was very disappointing. When issues arose, customer service focused on blaming the customer instead of working toward a reasonable solution or demonstrating that they valued the relationship. We also discovered that important product sizing variations were only disclosed in supplemental product documentation as a footnote disclaimer, making them easy to miss during the ordering process. Details that can significantly affect the final product should be communicated much more clearly. Based on our experience, I would recommend exercising caution when choosing Printful and comparing other print-on-demand vendors before making a decision.

I've been using Printful for over 10 years and the first 9 were very good but they no longer offer live chat, quality control has gone super downhill and the carriers they use seem to lose a package every 7-10 days which is costing us bad reviews etc... so not happy and hope they get back on track or we'll be forced to go elsewhere. Kevin

Printful is the easiest print on demand company available to creators. They have the most products to put your creative spin on them. The Printful is the place to create your brand.

The integration is fast & dependable!

Printful is easy to navigate and very user-friendly!

My experience with Printful is always phenomenal. As a business owner, who enjoy creating new products; Printful's platform allows me to showcase my artistic talents seemingly. I say "Thank You" to Printful for playing an enormous part in my success!

best :)