Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,602
chart
#277
All reviews
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May 24, 2024
this shit isnt fucking working
Thank you for leaving a review! We'd certainly be happy to check further on the problem you mentioned. Please send us an email at [email protected] and we'll investigate right away.
May 19, 2024
Thank you for your review! We're sorry that your experience didn't meet your expectations. We'd like to understand more about your review and how we can improve. Please reach out to us via email at [email protected]. We're here to help and appreciate your input!
May 14, 2024
Very difficult to navigate. Printify is way easy. Easier to speak to someone and track shipments. Easier to make apparel in the app. I’ve been pulling teeth with printful. There’s really no contact and little info on orders. No tracking provided. The whole app and Shopify is complicated with Printful. We have 3 stores and we all agree. The models are also terrible. I really wish this was an easier process
Thank you for leaving a review! We’d be happy to hear your feedback and suggestions further, could you please reach out to us at [email protected] - we will be more than happy to assist!
June 24, 2024
not enough variety of products
Thank you for your review! If you have any additional comments or concerns you'd like to share with us, please reach out to us via email [email protected]. We'll be happy to help!
May 10, 2024
The last update sucks a lot. None of my products are available on my website.
Thank you for your feedback! We're sorry to hear that you're not satisfied with the latest update. Please reach out to us via email [email protected] so we can address any specific issues you're facing!
April 13, 2024
Thank you for your feedback! If you have any concerns or questions related to Printful and Shopify integration, please feel free to reach out to us via email [email protected]. We'd be happy to assist!
April 3, 2024
Thank you for the review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
April 3, 2024
Do not like it preferred the way it was before the new updates very difficult to get to for templates.
Thank you for your feedback! We would certainly be happy to take a look into the situation you mentioned. Please send us an email at [email protected] and we'll be happy to help you further.
March 31, 2024
Thank you for taking the time to leave a review! We appreciate your feedback and strive to provide the best possible experience for all our customers. If there's anything specific you'd like to share with us regarding your experience or any issues you encountered, please feel free to reach out to us directly via email [email protected]. Your input is invaluable in helping us improve our services!
March 22, 2024
Your old userface much more user friendly. The new one sucks.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issue. Please send us an email at [email protected] and we'll look into it.
March 21, 2024
This may not be exactly about the app, per se. I used to use edit on printful a lot to make changes to my designs. Now it seems that the only thing I can do is look at orders.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned edit feature. Please send us an email at [email protected] and we'll investigate right away.
Feb. 23, 2024
Hi! Thank you for the review. It seems that your experience hasn't been the best one so we'd like to look into it. Please contact us at [email protected] with some details on the situation. Hope to hear from you soon!
Oct. 15, 2024
Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better. This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.
Feb. 25, 2023
I have used printful for 3 years and have been very happy to date. Recently however they have updated their app due to a permissions change on shopify and following that update my set up has been broken with products showing as out of stock, orders not syncing and no guidance from printful on how this change needed to be managed. I cant seem to ever get anyone on chat at the moment and the emails back and forth don't seem to appreciate the seriousness of this situation that I am sure others are experiencing.
Oct. 7, 2022
Don't do it! They basically charge you retail prices and squeeze your margins to the point they are not profitable, after facebook ads and shipping costs I am left with (negative) -$4 to +$3 for all of my troubles. Based on their cost I need to charge $70-80 for a hoodie. This would be fine if the quality of the product were aligned with the cost. They are not. We have experienced multiple print peels and errors and many customer complaints. Cost aside the functionality is fine but note they will have many inconsistencies in the availability of the product. We liked a more premium feel so opted for the next level 4600. However, keeping this available on the site is a full-time job. The shirt is often out of stock, our latest issue seems to be we are unable to add the basic white tee as a variant. Like seriously I can't add white as a variant, this is the most basic of options?!?! In short a good option if you are looking for cheep quality prints and products for perhaps band merchandise but if you are trying to create a credible brand I'd use them to test designs and samples to get a feel for how people are responding to your designs, then immediately switch to a local screen print if your style is popular. Based on ease of use for new brands just starting out is the only reason I'd give them 2 stars. Once you scale to a point you'll need to move away from printful and find a printer you can work with on a more long term basis.
Hi! Thank you for your feedback. We're sorry to hear that your experience hasn't been the best. We have forwarded the information provided to our developers to look into it. We are constantly working on improvements, so we appreciate you taking the time to share your concerns. Please know that we take responsibility for fulfillment and manufacturing errors; we urge customers to reach out to the support team in case there are issues with the store or received products. We are a stock on demand company and we are constantly going through all of our products to see what options are available and which have stocking issues, so thank you for bringing this up. Our apologies for any inconvenience caused. In regards to product-adding issues, please reach out to [email protected] directly. - Renate
Aug. 2, 2022
A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.
Hello! Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.
June 29, 2022
app farraginosa, dovrebbe essere semplificata. I prezzi non sono chiari e risultano sempre troppo alti con perdite per il venditore
Ciao, Grazie per la tua recensione! Apprezziamo davvero il tuo feedback onesto. Facciamo del nostro meglio per offrire prezzi equi e accessibili a tutti. Sebbene i nostri prezzi possano sembrare un po' alti, confidiamo che, insieme ai servizi e ai prodotti di qualità che forniamo, sia un buon investimento nel complesso I prezzi dei prodotti ci consentono di garantire e migliorare costantemente i nostri servizi, le opzioni dei prodotti, offrire assistenza tecnica e clienti , alcuni altri bei tocchi come le opzioni di branding per i documenti di trasporto e altri servizi. Lavoriamo sempre per abbassare i prezzi dei nostri prodotti, ove possibile, mantenendone ovviamente la qualità. Puoi vedere il prezzo del prodotto visualizzando i prodotti nel nostro catalogo così come quando finisci il tuo design e spingi il prodotto nel tuo negozio. Se qualcosa manca o non è chiaro, scrivi gentilmente a [email protected] e il nostro Team sarà lieto di consigliarti ulteriormente! :) _________ Hello, Thanks for your review! We truly appreciate your honest feedback. We do our best to offer fair and accessible pricing for everyone. While our prices might seem a bit high, we trust that, along with the services and the quality products we provide, it’s an overall good investment The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course. You can see the product pricing by viewing the products in our catalog as well as when you finish your design and push the product to your store. If something's missing or unclear, please kindly write to [email protected] and our Team will be happy to further advise! :)
March 23, 2022
I've ordered a number of samples trying different print and t-shirt options and they have all been poor quality prints, which is very disappointing as the Printful app and service is easily the best to use.
Hi! Thank you for sharing your experience. Sorry to hear that it hasn't been a pleasant one. Please know that we take quality concerns seriously and we'd like to look into this closer. Please either submit a problem report for your order or contact our support team via live chat or email - [email protected] We'd be happy to resolve this issue for you as diligently as possible. Hope to hear from you soon! - Renate
Feb. 20, 2022
I've just finished completing my first order and I will admit, it was not that straight forward to setup the fulfillment details. Additionally, the fulfillment process identified Latvia as the closest location??? I'm in the US and it sounds like I will be waiting a while for this. I am doing this order for myself to test the service before fully opening my shop so I'm concerned that I might need to find another service if the order is greatly delayed.
Hi, Miguel! Thank you for your review. We're sorry to hear that there were some issues with creating your first order. Please note that the item you chose can be fulfilled only in two of our facilities - Latvia and the UK. You can see this information in the product catalog under the Availability tab for this product. While we do our best to offer all of our products in all our facilities, it depends on the suppliers available in the area. Thank you for understanding. The fulfillment process for this order has already started, so we hope to ship it out as soon as possible. As you noted, the delivery speed for international orders may take time but we are working with different carriers to ensure the fastest delivery possible. You can always track the order via the tracking link when the package is sent out. To see products that can be delivered the fastest to you, please consider setting up your account preferences to the US to limit the product catalog's variety. - Renate
Nov. 11, 2021
easy to set up but sometimes doesn't work and the support confirmed this when my first order didn't make it from Shopify to Printful and they told me to just process it manually because this sometimes happens.
Hey, there! Thank you for your feedback. There could be many reasons why the order didn't import, and we're sorry that our support didn't take additional time to investigate this case. All orders should import into Printful automatically, and in very rare cases, you could be asked to place the order manually. We see that you mentioned that it was a test order, and the order status was "'being fulfilled." Test orders created through the Shopify account won't import into Printful. Orders status for order import should be Paid and Unfulfilled. We don't recommend requesting fulfillment on the Shopify side as it won't push the order to Printful, and we won't be able to import it automatically either. Please reach out to us via [email protected], and we will gladly investigate and provide additional details. -Liva