Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,015
chart
#106
All reviews
Rating Breakdown
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Sept. 9, 2020
It's difficult to align with canva.com I have to resize everything, but the speed and delivery of the finished product to my store is outstanding.
Sept. 9, 2020
is great ! ......,,fantastic and very professional .i recomended to you I was lookong for sameting like that !
Thank you for your feedback, we truly appreciate it! We're glad to hear that you're enjoying our services and look forward to a successful collaboration! :) - Vita
Sept. 9, 2020
Been using this app for more than a month. So far so good. I'm starting to get familiar and is fun to use. I hope Printful will bring in more cool items in the near future in order to keep in phase with the current streetwear trends, like oversize streetwear t-shirts, oversized berms/shorts. Also swim shorts, skateboard deck, etc :)
Thank you for your review, we truly appreciate it! We also love hearing your suggestions and wanted to let you know that you can add these ideas to our Feature Requests for a Community vote here: https://www.printful.com/feature-request If you have any additional feedback for us, don't hesitate to reach out at [email protected]! - Vita
Sept. 20, 2020
Latest update: I updated my rating from 1 start to 2 stars because, after over a month, Printful was finally able to offer an acceptable solution to the problems I encountered with them. I will keep my original comment below for reference to help you understand why I cannot give it a better rating. I used to love this app (been using it since 2015) but I had two problems regarding a large order for which I paid around $900 - one about the invoice they sent, the second about the fact that I never received the actual order. Not only did they refuse to reship or refund the order but they added insult to injury to refuse to file a dispute with the shipping company that lost the package. In the process, they also suggested I illegally falsify an invoice because "it might cause issues with accounting". Like, it didn't cause issues for my company. So, they do NOT take responsibility for what they send and just politely refuse to fix anything. I personally will not use their service again. Edit following reply from Printful: I have everything in writing and you did suggest I illegally falsify the invoice. You certainly didn't say it was illegal to do that but suggesting I modify the information myself on an invoice that I did not issue is illegal. Furthermore, you refused to file a dispute with the carrier regarding the lost package that was most likely stolen. I would have been open to repay for shipping but you kept on suggesting I re-order $900 worth of merchandise. I was certainly not going to do that after this mess. For the invoice, I repeatedly mentioned that the mistake was mine from the beginning and alerted you as soon as I received it but I encountered the same situation with another printing company in the same week and they fixed the problem in less than 10 minutes. Regarding the shipping of the actual products, you didn't take any responsibility for the fact that I never received it. I contacted the shipping company countless times and their only answer was that the expeditor (you) had to file a dispute which, again, you refused to file leaving me with no t-shirts for the opening of my client's shop and with a $900 hole in the bank. I've been talking with you for over a month about this problem via e-mail and was waiting to write a review to leave you plenty of time to do the right thing. This reply to try to save your image in this product review page is another insult. This is deplorable.
Thank you for your feedback, we truly appreciate it! We are certainly sorry that you have met with these concerns and hope that we can work something out and improve our collaboration moving forward. To start off, it is important to note that we have not suggested to illegally falsify invoices - we responded to your requests to update the issued invoice and then tried to work out a solution that would work for your specific case. As noted in the reply we sent you, the changes you requested were breaching our Terms of Service (Section 8. Responsibility of Site members and visitors; Section 9. Payments and fees; Section 15. Release and Section 16. Indemnity) and contradicted with the requirements of the legal acts. Due to that, we were unable to proceed with the changes you requested. As for the order you haven't received - we did reach out to the carrier for more information on the successful delivery of this order, however we don't cover the cost of reshipping or refunding orders, which have been marked as "delivered" by the carrier and we're not yet able to assist with filing claims with shipping carriers, but hope to do so in the future. We will also be reaching out to you directly with additional details relating to this case. - Vita
Sept. 8, 2020
I used to love this app until I had a small problem a customer order a shirt and not receive anything even now they still haven't receive nothing and they had order back in July, I had to go out my way and find somebody to print a shirt and ship it myself. My problem is that in the middle of it all I could not reach nobody that could help me I have not gotten a email back I miss the old days where I can just call and the problem is solve in seconds well its been a fun while it last.
Thank you for your review, we truly appreciate it! We're sorry to hear that your experience with us has not been great, but hope that we can improve it moving forward. We see that we had sent you an email reply to your Shopify inquiry back in July, but we did not hear back from you. To be sure, you can check in with your Spam or Promotions folders for the email. We will also follow up with directly once more with some additional details on your concerns. - Vita
Sept. 6, 2020
la verdad me parece perfecta, mucha facilidad. tambien me encantaria que agregaran nuevos diseños de camisa, seria increible. gracias
Sept. 4, 2020
I use this app for all my print on demand needs. By far the best app in the market if you ask me. The only thing I think could be better is the option to have more colors for something of the products, better embroidery placement, and the option to create a product with print and embroidery together. Other than that you'll get 5 stars from me all the time. My customers also love the material and prints.
Thank you for your review, we truly appreciate it! We're also glad to hear all of your suggestions and recommend adding them to our Feature Requests for a Community vote: https://www.printful.com/feature-request! - Vita
Sept. 4, 2020
best thing that can ever happen for POD business. Automatic Shipping setting in Shopify helped a lot along with we can design our own design. Thanks Prinful for all the efforts and time you take to help us. Much Appreciated. Thanks a lot
Thank you for your feedback, we truly appreciate it! :) - Vita
Sept. 3, 2020
I used this app to help in the beginning of my brand launch. It has been a great tool. The creating process is simple and easy.
Thank you for your review, we truly appreciate it! We're glad to hear that our app has helped with launching your brand and definitely look forward to a successful collaboration. :) - Vita
Sept. 3, 2020
I use the app to sell online products & clothing. I like how it was fairly easy to set-up and use! I also like the tutorial videos and LIVE webinars. It takes some time, but with patience and perseverance I did it!
Thank you for your feedback, we truly appreciate it! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration, :) - Vita
Sept. 1, 2020
Good design. Response to queries is poor though, kept you wondering what and when especially during COVID-19. Designs are discontinued for many colours. The app flow is cumbersome despite good UI.
Thank you for sharing your review, we truly appreciate it! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. Please write to us at [email protected] and we'll check the stock availability and help you out with your other concerns! -Lauma
Aug. 31, 2020
This has been my first time around the block with Printful & Shopify, and it's been seamless! I'm really please with my choice and I get a lot of compliments from my peers how well everything works.
Aug. 30, 2020
Everything I need in a POD provider. This is really a 4.5 star. If I need higher margin I have supplement with another supplier but the quality is never as good as printful. The only thing that I'd like to be better is the lead times from all their fulfillment centers. If they could get it into a down to 4 to 5 days max that would be god send. But otherwise hands down the best quality.
Thank you so much for sharing your feedback! We are glad to hear your time at Printful has been positive! :) Our usual fulfillment times are 2-7 business days for apparel and 2-5 business days for non-apparel items (see exceptions on our Covid-19 page here https://www.printful.com/covid-19). Most orders are fulfilled in 3 business days on average. We hope to provide even faster fulfillment times as we move along! Let us know if you have any additional feedback or comments at [email protected] We'd love to hear from you! -Lauma
Oct. 17, 2020
I use Printful more than any other drop shipping print on demand company. They are the most professional I have dealt with in this niche. The DTG printing is quality and looks professional. Their embroidery is also quality. Fulfilment times are usually for the most part pretty quick considering. Their mockup generator is top notch and super useful whether you are purchasing items or not. There is one thing I believe could be better. I wish the allowable print area was larger. For many of my designs, they may look to small on t-shirts. The max is 12"x16" which does limit my design capabilities often. I work with a print shop in town that does DTG prints up to 16"x22". I really wish Printful could give this allowance. Other than this no gripes at all. Top notch service.
Thank you for your feedback, we truly appreciate it! We're so glad to hear that your experience with us has been positive and we look forward to our ongoing collaboration! We do offer All-Over print products that you may like, for these, you can place your design anywhere on the product. Check them here https://www.printful.com/custom/mens/all-over-shirts. Let us know if you have any additional questions or feedback at [email protected] We'd love to hear from you! :) -Lauma
Aug. 29, 2020
I really think if a person has a job and trying to get into this they would have a hard time trying to manage this.
Thank you for sharing your feedback with us! We truly appreciate it! If you have any additional questions or feedback, please write to us at [email protected] We'd love to hear from you! -Lauma
Aug. 29, 2020
Tiempo de entrega en España muy rápido(24h-48h)! Muy buena calidad y gran servicio al cliente!!!!!!
Gracias por sus comentarios, ¡lo apreciamos! Nos alegra saber que su experiencia con nosotros ha sido buena y esperamos una colaboración exitosa! :) - Vita
Aug. 27, 2020
I've been with Printful through several ecommerce. They are one of my two favorites. The selection, quality, and delivery are excellent. I'm happy to partner with such a great company - and from my hometown. I love these folks.
Hey Lynda, Thank you for your feedback, we truly appreciate it! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) -Lauma
Aug. 27, 2020
You can only add 2 products per day? Is this a joke? It will take you a year to build a store with printful if they allow only 2 items of AOP per day.
Thank you for your feedback, we truly appreciate it! This limitation on adding 2 new AOP products per day is set in place while we clear up the order backlog caused by the global pandemic. Our main goal is to bring our average fulfillment estimates back to normal and then we'll also re-enable unlimited product push for all product categories. If you have any additional questions or concerns, feel free to reach out to [email protected]! - Vita
May 31, 2021
Printful is by far my favorite Shopify App. They have great prices and customer service. Quick shipping too. I have nothing bad to say about them. I highly recommend using them. Very easy to use, user friendly.
Aug. 26, 2020
Great expirience and easy to use, it is great tht they don´t charge a monthly plan, the mock up desings look great!