Printful: Print on Demand

Thanks for sharing your review- we truly appreciate it! To easily add the products to your store, we would recommend using our product push generator. Go to your Printful Dashboard> Stores, click "Add product". You can find a step by step instructions in this link here https://help.printful.com/hc/en-us/articles/360014007480-How-do-I-configure-and-sync-my-Shopify-products- . If you need any further help with adding your products or anything else, please reach out to our support team at [email protected] We'll be glad to assist you! -Lauma

Thank you for you review- we truly appreciate it! We definitely understand that the current events have not been easy for many businesses and people, and we are doing our best to continue providing our services to our customers. As for most businesses out there, we have not expected the effects of Covid-19 and how it would limit our resources. Our main goal was to keep our staff safe and continue to support businesses and fulfill our customers' orders. This was a very challenging time due to various restrictions and order volume we received. Our fulfillment times are nearly back to normal, you can follow the latest estimates and updates on our Covid-19 page here https://www.printful.com/covid-19. If you have any questions or concerns, be sure to reach out to us at [email protected]! -Lauma

Thank you for sharing your review- we truly appreciate it! We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward! We are sorry to hear your expectations did not meet with the end result. I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file. Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns. If you have any additional comments or feedback, please let us know at [email protected] We'd love to hear from you! -Lauma

Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best! We understand where you're coming from – we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. Regarding the delivery status of your order, we have made our policies public, as a way to be completely transparent with our customers. As an example, you can see our Return Policy here: https://www.printful.com/policies/returns. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We may suspend accounts due to violations of our Terms of Service (link to our ToS: https://www.printful.com/policies/terms-of-service), but we are always happy to review them - please kindly send more information about this to [email protected]. We'd love to hear from you and positively resolve this matter! -Lauma

Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future. We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible. Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services. In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! -Lauma

Thank you for your review, we truly appreciate it! If you have any additional feedback for us, be sure to reach out at [email protected]. :) - Vita

Thank you for your review, we truly appreciate it. We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita

Thank you for your review, we truly appreciate it. We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward! :) - Vita

Hey there, Thank you for sharing your feedback with us! We are very happy to hear that you are enjoying our services thus far! Please feel free to share any other comments or feedback directly to [email protected] We'd love to hear from you! -Lauma

Thank you for your review, we truly appreciate it. We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration! :) - Vita

Thank you for your review, we truly appreciate it! We're glad to hear that you're enjoying our services and happy to have you as part of the Printful family! :) - Vita

Thank you for your review, we appreciate your feedback! We' re truly sorry that your experience with us hasn't been great, but definitely hope to improve it moving forward. We looked over our communication with you and failed to find the concerns you mention, however we did notice that you've not replied to any of our emails, so it is possible that you're not receiving them. If so, you could check in with your Spam and Promotions folders to make sure our emails haven't ended up there? You can also reach out to us at [email protected] directly, so we could address your concerns in more detail! :) - Vita

Thank you for your review, we truly appreciate it! We're glad to see that your experience with us has been great and look forward to a successful collaboration! :) - Vita

Thank you for your review, we truly appreciate it. If you have any additional feedback for us - be sure to reach out at [email protected]! :) - Vita

Thank you for your feedback, we truly appreciate it! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration. :) - Vita

Thank you for your review, we truly appreciate it. We're glad to see that you're enjoying our services and we look forward to a successful collaboration! If you would like to share your product recommendations or any additional feedback with us, be sure to reach out at [email protected]! :) - Vita

Thank you for your rating, we truly appreciate it! If you have any feedback for us, be sure to reach out at [email protected]! :) - Vita

Thank you for your review, we truly appreciate it! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration. :) - Vita