Printful: Print on Demand
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Your old userface much more user friendly. The new one sucks.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issue. Please send us an email at [email protected] and we'll look into it.
This may not be exactly about the app, per se. I used to use edit on printful a lot to make changes to my designs. Now it seems that the only thing I can do is look at orders.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned edit feature. Please send us an email at [email protected] and we'll investigate right away.
Hi! Thank you for the review. It seems that your experience hasn't been the best one so we'd like to look into it. Please contact us at [email protected] with some details on the situation. Hope to hear from you soon!
Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better. This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.
I have used printful for 3 years and have been very happy to date. Recently however they have updated their app due to a permissions change on shopify and following that update my set up has been broken with products showing as out of stock, orders not syncing and no guidance from printful on how this change needed to be managed. I cant seem to ever get anyone on chat at the moment and the emails back and forth don't seem to appreciate the seriousness of this situation that I am sure others are experiencing.
Don't do it! They basically charge you retail prices and squeeze your margins to the point they are not profitable, after facebook ads and shipping costs I am left with (negative) -$4 to +$3 for all of my troubles. Based on their cost I need to charge $70-80 for a hoodie. This would be fine if the quality of the product were aligned with the cost. They are not. We have experienced multiple print peels and errors and many customer complaints. Cost aside the functionality is fine but note they will have many inconsistencies in the availability of the product. We liked a more premium feel so opted for the next level 4600. However, keeping this available on the site is a full-time job. The shirt is often out of stock, our latest issue seems to be we are unable to add the basic white tee as a variant. Like seriously I can't add white as a variant, this is the most basic of options?!?! In short a good option if you are looking for cheep quality prints and products for perhaps band merchandise but if you are trying to create a credible brand I'd use them to test designs and samples to get a feel for how people are responding to your designs, then immediately switch to a local screen print if your style is popular. Based on ease of use for new brands just starting out is the only reason I'd give them 2 stars. Once you scale to a point you'll need to move away from printful and find a printer you can work with on a more long term basis.
Hi! Thank you for your feedback. We're sorry to hear that your experience hasn't been the best. We have forwarded the information provided to our developers to look into it. We are constantly working on improvements, so we appreciate you taking the time to share your concerns. Please know that we take responsibility for fulfillment and manufacturing errors; we urge customers to reach out to the support team in case there are issues with the store or received products. We are a stock on demand company and we are constantly going through all of our products to see what options are available and which have stocking issues, so thank you for bringing this up. Our apologies for any inconvenience caused. In regards to product-adding issues, please reach out to [email protected] directly. - Renate
A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.
Hello! Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.
app farraginosa, dovrebbe essere semplificata. I prezzi non sono chiari e risultano sempre troppo alti con perdite per il venditore
Ciao, Grazie per la tua recensione! Apprezziamo davvero il tuo feedback onesto. Facciamo del nostro meglio per offrire prezzi equi e accessibili a tutti. Sebbene i nostri prezzi possano sembrare un po' alti, confidiamo che, insieme ai servizi e ai prodotti di qualità che forniamo, sia un buon investimento nel complesso I prezzi dei prodotti ci consentono di garantire e migliorare costantemente i nostri servizi, le opzioni dei prodotti, offrire assistenza tecnica e clienti , alcuni altri bei tocchi come le opzioni di branding per i documenti di trasporto e altri servizi. Lavoriamo sempre per abbassare i prezzi dei nostri prodotti, ove possibile, mantenendone ovviamente la qualità. Puoi vedere il prezzo del prodotto visualizzando i prodotti nel nostro catalogo così come quando finisci il tuo design e spingi il prodotto nel tuo negozio. Se qualcosa manca o non è chiaro, scrivi gentilmente a [email protected] e il nostro Team sarà lieto di consigliarti ulteriormente! :) _________ Hello, Thanks for your review! We truly appreciate your honest feedback. We do our best to offer fair and accessible pricing for everyone. While our prices might seem a bit high, we trust that, along with the services and the quality products we provide, it’s an overall good investment The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course. You can see the product pricing by viewing the products in our catalog as well as when you finish your design and push the product to your store. If something's missing or unclear, please kindly write to [email protected] and our Team will be happy to further advise! :)
I've ordered a number of samples trying different print and t-shirt options and they have all been poor quality prints, which is very disappointing as the Printful app and service is easily the best to use.
Hi! Thank you for sharing your experience. Sorry to hear that it hasn't been a pleasant one. Please know that we take quality concerns seriously and we'd like to look into this closer. Please either submit a problem report for your order or contact our support team via live chat or email - [email protected] We'd be happy to resolve this issue for you as diligently as possible. Hope to hear from you soon! - Renate
I've just finished completing my first order and I will admit, it was not that straight forward to setup the fulfillment details. Additionally, the fulfillment process identified Latvia as the closest location??? I'm in the US and it sounds like I will be waiting a while for this. I am doing this order for myself to test the service before fully opening my shop so I'm concerned that I might need to find another service if the order is greatly delayed.
Hi, Miguel! Thank you for your review. We're sorry to hear that there were some issues with creating your first order. Please note that the item you chose can be fulfilled only in two of our facilities - Latvia and the UK. You can see this information in the product catalog under the Availability tab for this product. While we do our best to offer all of our products in all our facilities, it depends on the suppliers available in the area. Thank you for understanding. The fulfillment process for this order has already started, so we hope to ship it out as soon as possible. As you noted, the delivery speed for international orders may take time but we are working with different carriers to ensure the fastest delivery possible. You can always track the order via the tracking link when the package is sent out. To see products that can be delivered the fastest to you, please consider setting up your account preferences to the US to limit the product catalog's variety. - Renate
easy to set up but sometimes doesn't work and the support confirmed this when my first order didn't make it from Shopify to Printful and they told me to just process it manually because this sometimes happens.
Hey, there! Thank you for your feedback. There could be many reasons why the order didn't import, and we're sorry that our support didn't take additional time to investigate this case. All orders should import into Printful automatically, and in very rare cases, you could be asked to place the order manually. We see that you mentioned that it was a test order, and the order status was "'being fulfilled." Test orders created through the Shopify account won't import into Printful. Orders status for order import should be Paid and Unfulfilled. We don't recommend requesting fulfillment on the Shopify side as it won't push the order to Printful, and we won't be able to import it automatically either. Please reach out to us via [email protected], and we will gladly investigate and provide additional details. -Liva
So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!
Hi there! Thank you for your feedback! I certainly understand the situation and that it is not pleasant to receive items in separate shipments. Currently, there is a specific max amount of items that would be shipped within one box. If the amount exceeds the maximum number of items per box, the order will be split into multiple shipments and shipped to the customer separately. Please note that the maximum number of items per box, however, differs for each product category. We appreciate you letting us know about these issues. As we move along, we hope to add more features and packing options and improve your time with us even more. We apologize for any inconvenience this has caused you! If there's anything else you'd like to share with us or if you have any questions, be sure to let us know at [email protected] anytime. - Elina
I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".
Hi! Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par. Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via [email protected] and we will do all we can to investigate each order and work on a solution with you. Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can. If you have more feedback you'd like to share, any questions or concerns, please let us know via [email protected]
Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)
Hey there, Update, 12/09/2020: We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you! Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can. We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible! -Lauma
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving. If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard. As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you! If you have any additonal questions, feedback, or anything else please let us know at [email protected] -Lauma
DO NOT ORDER ANYTHING IN BLACK! Initially I would give Printful 5 stars, but the fact that everything I order in black comes out faded now is beyond frustrating. I personally love black tshirts, and thats always my go to color for majority of my designs. Unfortunately everything I’ve ordered lately on black comes out looking washed. This is so disappointing being that the first few items I ordered (in black) were perfect. I’ve tried reach out to their support department about it, but I keep getting “thats expected quality.” So now I’m going to have to find another printer for all of my black apparel items. With Black Friday coming up this is going to throw me off my timeline of ordering samples and preparing content for advertisement.
Hey! Thank you for your review! It is a normal outcome for direct to garment printing that part of the garment may show through the ink. This would depend on two factors: the material the garment is made of, and the color difference between the design and the garment. We would not be able to guarantee the same outcome on different colored products. You can see the most common outcomes with DTG printing here: https://help.printful.com/hc/en-us/articles/360014066599-How-does-fabric-blend-affect-print-quality- Please let us know if you have any additonal feedback, questions or anything else! -Lauma
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall. First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results). Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such. When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it. They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify. More work? Sure, but at least I get great service and can count on when I need it. Would NOT recommend.
Thank you for sharing your review- we truly appreciate it! We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward! We are sorry to hear your expectations did not meet with the end result. I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file. Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns. If you have any additional comments or feedback, please let us know at [email protected] We'd love to hear from you! -Lauma
Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, that they don't take care of not received packages and that it is not their problem if my customers or myself don't receive the product! And also, if I would not close the case via Paypal, they would close my account which they did. I wrote the post office and they clearly said that I as customer cannot claim a refund but Printful could have claimed the refund for the not delivered package! That's how they treat customers...
Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best! We understand where you're coming from – we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. Regarding the delivery status of your order, we have made our policies public, as a way to be completely transparent with our customers. As an example, you can see our Return Policy here: https://www.printful.com/policies/returns. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We may suspend accounts due to violations of our Terms of Service (link to our ToS: https://www.printful.com/policies/terms-of-service), but we are always happy to review them - please kindly send more information about this to [email protected]. We'd love to hear from you and positively resolve this matter! -Lauma
I used this app for almost two years during which time it was getting worse and less competitive all the time. Pros: Good print quality Easy to use interface Fairly good selection of products Cons: Arbitrary and incoherent content policy Inconsistent and often slow turnaround times (even before Covid-19) Slow and mostly unhelpful customer service They are among the most expensive pod platforms
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future. We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible. Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services. In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! -Lauma
Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed. Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error. Deleted the app and installed Tpop.
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you. As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you! If you have any additional feedback for us, be sure to reach out at [email protected]! -Lauma
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