Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.7
feedback
7,243
chart
#99
All reviews
Rating Breakdown
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Feb. 23, 2024
Hi! Thank you for the review. It seems that your experience hasn't been the best one so we'd like to look into it. Please contact us at [email protected] with some details on the situation. Hope to hear from you soon!
Sept. 19, 2023
The worst. Had so many problems with Printful. Damaged frames, lost shipments, STEALING MONEY. Yes, you read that right. They use independent print suppliers and sometimes they'll print a shipping label and just pocket the money, won't even ship it. So many quality issues with Printful, and their support tried blaming ME for some of the issues lol. Not that anyone cares, because if you're reading this, you're probably just POS dropshipper anyway, so, you and this app deserve eachother. I bought a printer and cut Printful out of all my operations. I advise you to do the same...
Hi there! Thank you for leaving a review. Please note that most of our products are fulfilled in our facilities where our employees print and process the orders. We are also working with partner facilities on some specific products and locations, however, they were selected based on their quality and we trust our partners. Since we expect print-ready files, it is the user's responsibility to ensure that the designs uploaded follow our guidelines for the best possible outcome as there are a lot of factors to keep in mind - the inks and techniques we use, the chosen product, the fabric and so on. We're truly sorry that you were not able to work with us but we do wish success for your business!
Oct. 15, 2024
Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better. This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.
Feb. 25, 2023
I have used printful for 3 years and have been very happy to date. Recently however they have updated their app due to a permissions change on shopify and following that update my set up has been broken with products showing as out of stock, orders not syncing and no guidance from printful on how this change needed to be managed. I cant seem to ever get anyone on chat at the moment and the emails back and forth don't seem to appreciate the seriousness of this situation that I am sure others are experiencing.
Jan. 5, 2023
First the printing they do is really nice . Shipping is horrible! Support is horrible ! Shipping is never on time. They charger an astronomical amount to ship and it’s almost always late. Support always responds with please allow an additional 10 days ….. they should be more transparent for fullfillment and shipping times. Support is not helpful at all they had me wait recently for almost a month for one item. They refunded me only because I threatened a chargeback and claimed it was because they were truly sorry . The tracking is a joke , they claim they use ups but that is fake. And it’s impossible to actually track anything.
Dec. 9, 2022
Way to hard for set up! Not sure how this will work out but I am giving it a try. I can't even tell if all my stores are connected.
Oct. 26, 2022
Used this app to sell merch for my brand. I like the quality, but there are hidden fees that make it so that you lose money if you don't markup your prices by 60-90%. This is on top of the base costs you pay for the products.
Hello! Thank you for your review and for sharing your honest feedback. The price you see in our product catalog would include the product itself and one print and additional prints would cost extra. As shipping and taxes (if applicable), are calculated on a variety of different factors like size of the order, fulfillment location and final destination - they're added only at the checkout. If there are any unexpected charges that you've noticed, don't hesitate to reach out to our support team at [email protected] or our live chat and we will be happy to help you.
Oct. 7, 2022
Don't do it! They basically charge you retail prices and squeeze your margins to the point they are not profitable, after facebook ads and shipping costs I am left with (negative) -$4 to +$3 for all of my troubles. Based on their cost I need to charge $70-80 for a hoodie. This would be fine if the quality of the product were aligned with the cost. They are not. We have experienced multiple print peels and errors and many customer complaints. Cost aside the functionality is fine but note they will have many inconsistencies in the availability of the product. We liked a more premium feel so opted for the next level 4600. However, keeping this available on the site is a full-time job. The shirt is often out of stock, our latest issue seems to be we are unable to add the basic white tee as a variant. Like seriously I can't add white as a variant, this is the most basic of options?!?! In short a good option if you are looking for cheep quality prints and products for perhaps band merchandise but if you are trying to create a credible brand I'd use them to test designs and samples to get a feel for how people are responding to your designs, then immediately switch to a local screen print if your style is popular. Based on ease of use for new brands just starting out is the only reason I'd give them 2 stars. Once you scale to a point you'll need to move away from printful and find a printer you can work with on a more long term basis.
Hi! Thank you for your feedback. We're sorry to hear that your experience hasn't been the best. We have forwarded the information provided to our developers to look into it. We are constantly working on improvements, so we appreciate you taking the time to share your concerns. Please know that we take responsibility for fulfillment and manufacturing errors; we urge customers to reach out to the support team in case there are issues with the store or received products. We are a stock on demand company and we are constantly going through all of our products to see what options are available and which have stocking issues, so thank you for bringing this up. Our apologies for any inconvenience caused. In regards to product-adding issues, please reach out to [email protected] directly. - Renate
Aug. 2, 2022
A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.
Hello! Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.
June 29, 2022
app farraginosa, dovrebbe essere semplificata. I prezzi non sono chiari e risultano sempre troppo alti con perdite per il venditore
Ciao, Grazie per la tua recensione! Apprezziamo davvero il tuo feedback onesto. Facciamo del nostro meglio per offrire prezzi equi e accessibili a tutti. Sebbene i nostri prezzi possano sembrare un po' alti, confidiamo che, insieme ai servizi e ai prodotti di qualità che forniamo, sia un buon investimento nel complesso I prezzi dei prodotti ci consentono di garantire e migliorare costantemente i nostri servizi, le opzioni dei prodotti, offrire assistenza tecnica e clienti , alcuni altri bei tocchi come le opzioni di branding per i documenti di trasporto e altri servizi. Lavoriamo sempre per abbassare i prezzi dei nostri prodotti, ove possibile, mantenendone ovviamente la qualità. Puoi vedere il prezzo del prodotto visualizzando i prodotti nel nostro catalogo così come quando finisci il tuo design e spingi il prodotto nel tuo negozio. Se qualcosa manca o non è chiaro, scrivi gentilmente a [email protected] e il nostro Team sarà lieto di consigliarti ulteriormente! :) _________ Hello, Thanks for your review! We truly appreciate your honest feedback. We do our best to offer fair and accessible pricing for everyone. While our prices might seem a bit high, we trust that, along with the services and the quality products we provide, it’s an overall good investment The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course. You can see the product pricing by viewing the products in our catalog as well as when you finish your design and push the product to your store. If something's missing or unclear, please kindly write to [email protected] and our Team will be happy to further advise! :)
June 4, 2022
The app itself was really easy to use, However, I had purchased a sample of my design on a t-shirt and the quality just wasn't up to the standards I was expecting it looks as if the graphic was spray-painted on because some of the paint was splattered on the side of the text and design. I haven't tested washing the garment to see how it will hold up in the wash. Overall I belive it gets the job done but was hoping for a better quality image.
Hi there, Thank you for your review! We're sorry to hear about the quality issues with the print. We would always be happy to check on any quality concerns and ensure that the products you receive live up to your expectations. You can submit a problem report by clicking on the order on your Printful account and selecting Problem report or by reaching out to our support team at [email protected]. We'll gladly process the issue from there. Looking forward to hearing from you!
March 23, 2022
I've ordered a number of samples trying different print and t-shirt options and they have all been poor quality prints, which is very disappointing as the Printful app and service is easily the best to use.
Hi! Thank you for sharing your experience. Sorry to hear that it hasn't been a pleasant one. Please know that we take quality concerns seriously and we'd like to look into this closer. Please either submit a problem report for your order or contact our support team via live chat or email - [email protected] We'd be happy to resolve this issue for you as diligently as possible. Hope to hear from you soon! - Renate
March 14, 2022
I like the product the cotton was cool and my design was perfect print on demand is easy to use quick access to customers it a recommendable app to anyone who want to start a clothing brand this app is a life saver since i start using it, i have acquired most skills prints on demand is the right app my advice is print on demand team should in prove on delivery think thats the only place they improvement aside delivering the rest is perfect
Hi! Thank you for your kind words regarding our services. We're sorry to hear that you have been disappointed by our delivery time. Please know that we are constantly working with our carriers to ensure the best possible delivery times staying within our flat shipping rates. We understand how important fast delivery is and we hope to continue improving the process. We sincerely appreciate your patience! - Renate
Feb. 20, 2022
I've just finished completing my first order and I will admit, it was not that straight forward to setup the fulfillment details. Additionally, the fulfillment process identified Latvia as the closest location??? I'm in the US and it sounds like I will be waiting a while for this. I am doing this order for myself to test the service before fully opening my shop so I'm concerned that I might need to find another service if the order is greatly delayed.
Hi, Miguel! Thank you for your review. We're sorry to hear that there were some issues with creating your first order. Please note that the item you chose can be fulfilled only in two of our facilities - Latvia and the UK. You can see this information in the product catalog under the Availability tab for this product. While we do our best to offer all of our products in all our facilities, it depends on the suppliers available in the area. Thank you for understanding. The fulfillment process for this order has already started, so we hope to ship it out as soon as possible. As you noted, the delivery speed for international orders may take time but we are working with different carriers to ensure the fastest delivery possible. You can always track the order via the tracking link when the package is sent out. To see products that can be delivered the fastest to you, please consider setting up your account preferences to the US to limit the product catalog's variety. - Renate
Jan. 31, 2022
Wenn ein produkt ausverkauft ist merk man das erst im Shop und hat die ganze arbeit bereits gemacht sehr nervig. Die App funktionier nicht mal befridigend manchmal. man tut den design drauf drückt auf weiter aber weiter geht es nicht. Ich habe ein M1 mac book pro und deswegen sicher nicht an meinem rechner liegen sehr nervig weil auch manchmal das laden viel zu lange dauert!
Hallo! Vielen Dank für das Teilen Ihrer Erfahrung. Es tut uns leid zu hören, dass die Produkte, die Sie für Ihren Shop ausgewählt haben, nicht vorrätig sind. Bitte beachten Sie, dass wir auf Abruf lagern und Artikel in den meisten Fällen während der Erfüllungszeit bei Bedarf nachgefüllt werden. Wir haben jedoch aufgrund von Verzögerungen bei der Herstellung und dem Versand eine Zunahme von nicht vorrätigen Artikeln bei unseren Lieferanten festgestellt, aber bitte beachten Sie, dass wir daran arbeiten, unser System zu verbessern. In unserem Produktkatalog können Sie auf der Registerkarte Verfügbarkeit nachsehen, welche Farben und Größen wo auf Lager sind und ob sie zu diesem Zeitpunkt auf Lager sind./ Wir danken Ihnen aufrichtig für Ihre Geduld! Bitte zögern Sie nicht, uns unter [email protected] zu erreichen, wenn Sie weitere Fragen oder etwas anderes haben. Wir würden uns freuen, von Ihnen zu hören. - Elina
Jan. 31, 2022
I really like the app and it's mock ups. I think it's great for setting everything up and it's ease of use. I however don't like that it forces you to you specific dtg locations. The Charlotte North Carolina location has me wanting to invest into my own printing equipment. I really wish they would step up their game on the print quality on sweaters.
Hi there, Thanks for your feedback! We are sorry to hear that you've had a bad experience with our fulfillment quality. It is important to us that you receive products and services which are high-quality and up to our standards. We would love to gather more information on your experience to see where we could make some improvements! Please provide information on your experience with our products by sending details to [email protected], we would appreciate hearing from you. - Elina
Jan. 5, 2022
I'm having a terrible time with the integration of printful and shopify with my own domain. Been charged for 4 months I think now and still no shop up and happening. I can't honestly recommend it as yet.
Hi there! Thank you for your review. We're very sorry to hear your experience with us has not been positive during this time. In case there's anything you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected]; we'd love to hear from you! - Elina
Nov. 11, 2021
easy to set up but sometimes doesn't work and the support confirmed this when my first order didn't make it from Shopify to Printful and they told me to just process it manually because this sometimes happens.
Hey, there! Thank you for your feedback. There could be many reasons why the order didn't import, and we're sorry that our support didn't take additional time to investigate this case. All orders should import into Printful automatically, and in very rare cases, you could be asked to place the order manually. We see that you mentioned that it was a test order, and the order status was "'being fulfilled." Test orders created through the Shopify account won't import into Printful. Orders status for order import should be Paid and Unfulfilled. We don't recommend requesting fulfillment on the Shopify side as it won't push the order to Printful, and we won't be able to import it automatically either. Please reach out to us via [email protected], and we will gladly investigate and provide additional details. -Liva
Sept. 22, 2021
Ich hab die App im Shopify Store schon, aber ich schaffe es nicht, Printful und Shopify zu connecten, es poppt immer das Fenster auf, ich soll die App, ich ja schon habe, installieren. Auch kann ich kein eigenes Design hochladen. Dann kommt ein Fenster, es geht derzeit nicht, aber das ist jeden Tag so. Merkwürdig.
Hallo! Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns leid zu hören, dass Sie mit technischen Problemen zu kämpfen haben! Wir würden uns die von Ihnen erwähnten Probleme gerne ansehen und werden uns in Kürze mit Ihnen in Verbindung setzen, um mehr zu erfahren und Ihnen bei der Lösung der Probleme zu helfen. -Santa
Aug. 3, 2021
App is easy to use but my problem is with pricing. I don't think I'll be able to make any profits staying competitive if I use this app.
Hi there! Thank you for your review, we truly appreciate it! We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. If you have any additional feedback, as well as any questions or concerns, please reach out to us at [email protected]! - Elina