Printful: Print on Demand
Sell custom print and embroidery items with no upfront costs
Rating
4.8
feedback
3,025
chart
#458
All reviews
Review RSS Feed
April 1, 2024
You've removed the ability to export details of fulfilled orders
Using app
Over 2 years
Total reviews
1
Average rating
1.0
Hi there, thank you for your review! The ability to export order details is possible from the Printful dashboard-> Orders tab. There, you can download a report in CSV or XLSX file. If you're having trouble with this, for sure reach out to our team via email [email protected]. We'll be happy to assist you with this!
April 1, 2024
The app now actually makes it more difficult to access the Printful Dashboard. Where is the direct link button to go to the Printful web site? There is no access to ones templates as the app now opens at Shopify. It would be preferable to be able to go directly to one's templates rather than have to open a new product all the way through. Feel free to fix it rather than publish a one star review. (It is only one star because this does not need to be printed it just needs to be fixed and you all brought it here at the feedback offer) Printful is the best print on demand company on the planet as far as i am concerned and this fix would be nice.
Hi there, thank you for your valuable feedback! To address your concern, you can access your Printful dashboard directly by typing the URL into your browser https://www.printful.com/dashboard/default Also, if you have any new feature recommendations or suggestions for Printful and Shopify integration, you can submit them through our feature request page https://www.printful.com/feature-request This will help us to better track and organize all new requests and ensure that they're properly addressed!
March 27, 2024
Good afternoon, my company and I are totally disappointed with the purchase made, the samples that arrived in our possession are not what was requested at the time of making the purchase. The color sent in the design is purple, violet or purple. The sample items arrived with fuchsia embroidery. This is part of my company's brand identity and does not represent us at all. I attach images for your verification and I hope to receive a response on the matter.
Hi there, thank you for the review! We're sorry to hear that you were disappointed with your purchase. Please reach out to our support team via email at [email protected] with the order number and a photo of the affected product. Our team will be happy to look into this and resolve this!
March 27, 2024
Horrible so far. Cannot get printful templates to import to shopify
Hi there, thank you for your review! To better assist you and address your concerns, could you please provide us with more details about the specific issue you're facing? Feel free to reach out to us via email at [email protected] with more information and screenshots of the problem. This will help us better understand the situation and provide you with the appropriate assistance!
March 21, 2024
I very much dislike the new shopify integration. It's too simplified and feels like I can't find anything. I also can't see any tracking data unless I open a new tab and navigate to the full site. Feels like and unnecessary change.
Thank you for sharing your experience with us! We appreciate the feedback and we'd certainly be happy to take a further look into the situation and hear more about it. Please send us an email at [email protected] and we'll take a closer look.
March 12, 2024
Existe um dashboard do Brasil com produtos entregues mais rápidos no Brasil, mas não há uma forma clara de acessar a conta do Brasil. Sempre que você loga, sua conta vai pra printful.com - sem as opções listadas no video tutorial da Printful Brasil. Confuso pra mim. Este é o video falando do BR (no Youtube): Como montar um negócio de e-commerce com print-on-demand | Printful Brasil
Lamentamos qualquer confusão causada! Agradeceríamos se você pudesse entrar em contato diretamente com nossa equipe pelo e-mail [email protected], e teremos prazer em analisar a situação e fazer o possível para ajudar a resolvê-la. Nós realmente apreciamos você compartilhar seus comentários! We're sorry about any confusion caused! We would appreciate it if you could reach out to our team directly via e-mail [email protected], and we'll gladly take a look into the situation and do our best to help resolve it. We truly appreciate you sharing your feedback!
Jan. 24, 2024
Have used Printful in the past. Their customer service is not great. We had an issue on an order where we had to cancel an order. We canceled the order on Printful first, then went to Shopify where we canceled it on Shopify's end and it read "canceled" after the order. All was good... that was until the order was pushed through again 4 days later without us authorizing it. We contacted Printful right away to say we had canceled the order and unsure why it was re-sent. The order had only picked 1 item, but that wasn't the issue. The entire time Printful is saying to contact Shopify and Shopify is saying to contact Printful. Printful kept saying "the order is already being fulfilled so we cannot do anything." When I show them we had already canceled the order and the order number is they same they would not listen. After a ton of back and forth, they still wouldn't look into if there were any glitches but ended up refunding and canceling the order. It didn't stop there, the support representative accused me of "editing" the order number to say "canceled" after it so it wouldn't have been a duplicate order and lying that I had canceled the order. We did NOT lie and every record we show that the order was canceled and the billing page also indicated it was canceled. We do not want to work with a company that accuses us of lying and "editing" order numbers.
June 4, 2024
you need to provide better quality clothing and your prices are way to high. I've found better quality clothes and prices on other sites. What else could u offer me.
June 22, 2023
Do not waste your time using this Print on Demand service, they will eat into your margins like crazy. I even had some products where I was losing money, what is the point of using their service if it will cost me money? Better to source local print providers and do the fulfillment yourself, don't bother making them money.
Hi there! Sorry to hear that! Please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. For additional help on pricing your products, please see our marketing tips: https://www.printful.com/blog/marketing-tips
June 6, 2023
Poor quality embroidery on overpriced items matched with the shipping speed of the early 2000's is bad enough but when there is a problem Printful doubles doen and provides exceptionally awful customer service. Not selling any products would be more profitable than working with this company. Shopify should be ashamed they allow this company kn the platform.
Hi there! Thank you for taking the time to leave a review. We're sorry to hear that you have not been enjoying your experience. Upon taking closer look at our communication, we couldn't locate a recent problem report regarding embroidery quality. We always suggest submitting problem reports in such cases as that helps us understand what can be improved in our fulfillment process. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. There are also additional one-time fees for embroidery designs as we need to ensure that your designs fit our embroidery guidelines to achieve the best possible outcome. Shipping speed depends on various factors, including the fulfillment facility since we fulfill orders worldwide, however, we are working with our carriers to improve the speed. We sincerely appreciate your patience!
April 10, 2023
Anyone giving this service more than a star doesn't sell more than 2 shirts a month. We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another. Packages lost, that Printful has refused to replace, because they can't be bothered to submit a ticket with USPS. Designs printed on the wrong side of the garment. Holes in garments. Sending products to your customers from other shops, instead of yours and some of the things they've sent have been humiliating and we've had to explain to the customer how it wasn't one of our products. I could write an entire novel with all of the issues we've had. I make a point to let them know about every single issue that they cause in hopes of their service eventually improving and they've BANNED us from their live chat, because there are so many mistakes made and they clearly don't want to hear about them.
Hi! Thank you for writing a review. We're sorry to hear about your experience with us. Please know that it has never been our intention to inconvenience you. We have certain policies when it comes to shipping issues and each case is reviewed individually. While our prices may be a bit higher than other providers, our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. We're thankful you are taking the time to report each mistake since we are constantly improving based on your feedback. We ship out thousands of orders each day from each of the facilities, so some errors can happen but we do take responsibility for them. Please note that users are not banned from chat, our chat at times is not available due to long queues, however, we are available via email 24/7 Thank you for sharing your concerns, they help us look into situations closer and improve the services we offer.
March 22, 2023
I made design i made everything so that it fits good, but when i press the button of selling nothing happens, it does not add on store it is not opening new window, the buttonn makes nothing, so the app is not working
Hello! Thank you for your review! We're sorry to hear that you're experiencing some trouble adding products to your store. We see that you've reached out to our support already and hope that the issue can be resolved soon!
March 20, 2023
I just had my first order go through Printful and fulfillment was declined. I have no idea why and there is no real customer support. Because the order was placed thru Facebook, I can't cancel that portion of the order and Facebook will not complete payment. it is a real cluster and there is no "help guide" that deals with my specific issue. I sent two emails, and requested support thru Shopify, but there is no way of even knowing if your email was received because they don't even acknowledge receipt! EXTREMELY DISAPPOINTED!!!!
Hello! Thank you for your review and for sharing your experience! We're truly sorry to hear that you're experiencing some trouble with the order import! To ensure that the orders can import to Printful after the new update, please ensure that you've enabled to track quantity and set that inventory is managed by Printful. We see that you're in direct contact with our support team and we hope that the issue is resolved soon!
Jan. 17, 2023
they lost our 1st order and could not refund to us. They pushed the responsibilities to local post stating that the postman lost it. well, we lost our reputation and a client due to that.
Dec. 6, 2022
All of our orders are taking way longer than the estimated processing time, which caused us to have several marks against our Etsy account. Orders are sitting 7-8 days when they estimate 2-5 days to process. Additionally we have lost orders stuck almost 2 weeks in pre-transit and we're just told to wait longer before offering a solution.
Hello! Thank you for your review. We're sorry to hear that your experience with Printful hasn't been the best so far but we certainly hope that we can improve it moving forward! Currently, our estimated fulfillment times for apparel and non-apparel items are 2-5 business days (Monday to Friday, excluding weekends and holidays) + shipping time, depending on the destination of your order. Please note that all the displayed dates are only estimates and not guaranteed shipping or delivery dates. While our teams do their best to fulfill all orders as quickly as possible, some might take a bit longer as well. The current situation in the world still has greatly affected the shipping times, and while we see some improvements, some shipments can take a bit longer to be delivered as well. We're doing our best to get your orders out on time, but once they're handed over to the carriers, it's up to their sorting center capacity because carrier and postal operations are separate entities from our own. We hope that soon these shipping delays will decrease. We truly appreciate your patience during this time!
Nov. 15, 2022
This was the WORST app I have ever used on my Shopify store! I have wasted so many hours designing items only to have the site CONSISTENTLY disconnect from my store for NO reason, delete my designs for NO reason and constantly having glitches!!! I have deleted and reconnected my account several times already and after several months of not using the app I decided to give it another try and it got WORST!!! I don't have any of these issues with my other apps! I am so disappointed because Printful have good quality items but when I say I have wasted HOURS and HOURS using this app, I mean that in the most honest way! I will NEVER use this app again, and I definitely won't recommend it!!!
Hi! Thank you for leaving a review. We're sorry to hear about your experience. Please know that this is definitely not a common problem, so we'd like to look into it more closely. In general, connection problems can be related to server issues, browser (clearing out cache and cookies helps), subscription plans, incorrect connection steps and so on. Please reach out to us directly at [email protected] and we will do our best to help you get this sorted out. Hope to hear from you soon! - Renate
Sept. 28, 2022
Great & easy platform to create items, but pricing for that doesn't leave any gap for profits. You can't charge more, because it doesn't look good enough for that price. They always write under comments that there are no hidden fees and etc. OK but how about your profit calculation :) I buy items from Printful for 15$ and sell for 20$ so they calculate it like a 5$ profit :D A huge and complex company plays cheap tricks on calculating profit as kids in first grade. To get 5$ profit You have to sell it for 35-40 $ and after paying VAT, taxes, transaction fees and etc. You will get that 5$ profit :) If I order 10 water bottles I will pay 169.5 Eur (16.95 per bottle) and extra 44.77 Eur for shipping :) All bottles will fit in 1 small/medium box :) 6.49 first item and 4.25 Eur for every aditional item in the same box :) This is Absurdistan with this kind of calculation :)
Hello! Thank you for your detailed feedback and honest review. We absolutely understand that product pricing is essential for you as a store owner and for your business. While our prices might be slightly higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment! The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. Shipping prices are based on the rates that carriers charge us. We've moved away from cheaper shipping options as they proved to be unreliable and often didn't provide the complete tracking details. Choosing the retail pricing for your products indeed can be a bit overwhelming at the start! Our team has prepared a detailed video here (https://www.youtube.com/watch?v=_kwXAFdvKNk) to help you get started with the product pricing to ensure that you don't miss out on any profit. It's a bit of a lengthy video, but definitely worth the watch. Thank you once again for your time and honest feedback! If you ever have any questions - don't hesitate to reach out to our support team at [email protected] or our live chat and we will be happy to help you.
Sept. 20, 2022
There are much cheaper ways out there to print shirts. The prices are a joke, a shirt with Amazon cost me 11€ and Printful is charging 23€. Same with other print on demand websites there are much cheaper ways to print the prices are a joke. And I’ve never ever seen somebody who needed such prove of a VAT ID, I sent them my VAT number and a proof of the European Commission. My name is in the shop. The name matches the VAT information at the European Commission. The invoice is on my name so what’s the matter with it? Do you want to just annoy people?
Hello! Thank you for your review and for sharing your honest feedback. We absolutely understand that product pricing is essential for you as a store owner and for your business. While our prices might be slightly higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment! The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. To ensure that the VAT and other taxes are calculated properly and charged where necessary, we require all documentation to be uploaded to your Printful dashboard. If you're experiencing any trouble doing so, please reach out to our payments team directly at [email protected] and they will be happy to help you.
Aug. 9, 2022
Seems to be predatory in terms of pricing. Very unclear what profit is being made after fees, currency exchanges, etc. Lots of products and colours unavailable in UK. Expensive postage for sample orders which are limited to 3 items.
Hello! Thank you for your review and for sharing your experience. We would only charge you for the fulfillment of orders. You can always subscribe to our Printful Pro and Plus plans for additional features, but it wouldn't be mandatory and the basic plan is free. The price you see in our product catalog would include the product itself + one print (front print for T-shirts, for example). Additional prints, possible digitization fees, shipping and taxes (if applicable), wouldn't be included in this price. As taxes (if applicable) and shipping fee depend on various factors like the size of the order, final destination and other factors it wouldn't be possible to include it in the price before purchasing. Thank you once again for your time and honest feedback! If you ever have any questions - don't hesitate to reach out to our support team at [email protected] or our live chat and we will be happy to help you.
July 26, 2022
WARNING: Do not use if you offer free shipping in the United States. WARNING: Do not use if you want to work with a company that offers a basic level of customer service or technical support. There are a lot of print-on-demand services out there now and unfortunately Printful is just no longer a good choice.
Hi there! Thank you for leaving your review. We're sorry to hear that you are experiencing some trouble with the shipping settings. Please note that it is possible to set up free shipping for specific countries through your Shopify account. You would need to create a shipping profile that has free shipping and select a country, then manually assign products to this profile. Any changes made to Printful shipping profiles will reset. Since these changes need to be made in Shopify, not Printful, we recommend contacting Shopify support as they are better equipped to assist with this task - there are also various Shopify tutorials on this matter. Our apologies for the inconvenience caused. - Renate