Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
6,957
chart
#68
All reviews
Rating Breakdown
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Aug. 11, 2024
I am very worried about the color saturation, and the placement of the logo. Both issues are difficult to deal with via chat. I really wish there was an option to speak on the phone.
Thank you for submitting your review! In case any additional help is needed when creating your products, you can always reach out to us via e-mail as well. Feel free to send us a message via e-mail at [email protected] and we'll do our best to help out!
Aug. 11, 2024
Good services and products.
Thank you for your feedback! ⭐
Aug. 10, 2024
Very easy to navigate especially for a beginner. Love it
Thank you for sharing you're experience! ⭐
Aug. 10, 2024
Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app. When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark. For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.” I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously. I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent. LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well. Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.
We appreciate the time you took to submit the detailed review! We're sorry to hear that your experience with locating the necessary information for building your store and products didn't go as smoothly as expected. We truly appreciate the feedback you shared, and would be more than happy to take a closer look into the situation. Feel free to send as an e-mail at [email protected] and we'll gladly take a closer look into it.
Aug. 10, 2024
This has been the most seamless and effective service integration I have ever worked with. I am thankful that you exist and operate in collaboration with Shopify in the way that you do, and would highly recommend this partnership to others.
We appreciate your kind review! Thank you for choosing Printful! 🧡
Aug. 10, 2024
its a great experience. I just wish it had more steps to help new people to combining both shopify and printful or how to set up banking and payments.
We're thrilled to hear your experience has been great! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at [email protected]. Your input is valuable to us as we continuously strive to enhance our services.
Aug. 10, 2024
fantastic and easy to comunicate with
We appreciate the positive review! 😊
Aug. 13, 2024
I've used Printful for a week now. Here is my feedback: - You won't get rich of your t-shirts unless you mark up the price by x3 or x4 = Meaning selling at $60 or $80 (somehow after they're done charging you for shipping and taxes, etc, you'll be left with nothing.) - The website to create the t-shirts and designs, is glitchy and backward. - I ordered some of my own shirts to check the quality, I'm in Canada, but somehow they are now shipping from Europe. Go figure. I could go on and on... I wonder if the execs/CEO are actually using their own system. They should.
Thank you for submitting your review! In case you would like additional help during the set-up process or have any questions, feel free to reach out to us via email at [email protected]. Our team will be more than happy to help out!
Aug. 9, 2024
My orders aren't going through to be fulfilled
Thank you for submitting a review! We'll gladly take a look to see why orders aren't importing for fulfillment. Feel free to send us an e-mail at [email protected] and we'll investigate right away.
Aug. 9, 2024
Espero que compreenda que não é pessoal minha avaliação. Estou com muita dificuldade em associar o App para a minha loja de vendas, pelo que solicito vossa ajuda de imediato.
Obrigado por deixar um comentário! Agradecemos o feedback e certamente ficaremos felizes em verificar mais detalhadamente a situação mencionada. Envie-nos um e-mail para [email protected] e analisaremos isso imediatamente.
Aug. 9, 2024
Estoy esperando mis primeras ventas, pero pora hora todo trabaja genial.
¡Estamos encantados de saber que ha sido una gran experiencia para usted! ¡Gracias por compartir tus comentarios! 😊
Aug. 9, 2024
muy buena y rapido
¡Nos alegra saber que ha ido bien! ¡Gracias por tus comentarios! 💫
Aug. 9, 2024
app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!
We're glad to hear you like the app! We also appreciate the feedback you shared regarding the products and we'd certainly be happy to check further on the situation. Please send us an email at [email protected] and we'll investigate right away.