Dixiegraze review for Privy ‑ Pop Ups, Email, & SMS
April 11, 2023
It started good but prices kept increasing. Like many other negative reviews have said - its mainly a pricing issue here. I have about 20 apps in my Shopify store and this is the only one I have something negative to say about. The communication from privy is very poor about their price changes, limitations and caps etc. They talk ALOT about what they can do for your business and how proud they are to be one of the top marketing apps and bla bla but they dont actually specify information or give details on when things change. You just receive generic emails that dont include any straight forward information. As my email subscribers grew my price increased from $30 to $90 in a short amount of time, which is way too much of a jump, so they stopped sending customers discount codes when they signed up, yet they still collected that $30 each month. They never even told me that my coupon codes would stop sending either, I had to find out from a customer who had signed up and she received an email with a blank discount code?? They are so sneaky its insane!! If you dont agree to the new pricing they also put limitation on your account and what you can do in the app, you cant even access anything unless you press agree basically. I ever only used privy to collect emails and send out coupon codes + abandoned cart emails. Just those 2 simple emails, not everyone wants or need to use privy to set up 10 different kinds of email annotations, they should not charge you depending on how many subscribes you have alone, they should offer more price plans/tiers depending on your business needs instead. But they seem to care more about money than customers needs. A very miss-leading way of doing business. Maybe this works for lager companies that doesn't care about a $60 increase but for a small business like me in a time like this, its truly not a fair or reasonable increase. There are many other apps out there that can do exactly what privy offers but for less or even some free. I would highly suggest trying other apps or else you will be paying minimum $90 before you know it.
