Privy ‑ Pop Ups, Email, & SMS for Shopify

Privy ‑ Pop Ups, Email, & SMS

Privy ‑ Pop Ups, Email, & SMS for Shopify Stores

Rating

4.6

feedback

24,886

Reviews

chart

#384

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    19%
  • Less than a year
    52%
  • More than a year
    23%

Reviews Summary

Privy has received mostly positive reviews from users, with many praising the outstanding customer support provided by the team. Users appreciate the quick and professional responses they receive, especially through the Live Chat feature. The app is described as easy to use, functional, and reliable, with great options for lead generation and email marketing campaigns. However, there are some negative reviews regarding the pricing, with users mentioning that the app can be expensive and that certain features should be included in the basic plan. Additionally, there are concerns about billing issues and challenges with customer service in some cases.

Highlights

Outstanding customer support and quick responses
Ease of use and reliability
Positive impact on email marketing and lead generation
Concerns about pricing and billing
Challenges with customer service in some cases

Rating Breakdown

  • 5
    76% (18,827 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (471 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 12, 2024

Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

July 12, 2024

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2024

Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 9, 2024

Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2024

Great customers service, fast, communication is great! App is also very good!

Using app

About 3 years

Total reviews

2

Average rating

5.0

All reviews

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