Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,935
chart
#45
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
24%
-
Less than a day
17%
-
Less than a month
27%
-
Less than a year
28%
-
More than a year
4%
Reviews Summary
The reviews for the Privy app on Shopify are overwhelmingly positive, with users praising the excellent customer service provided by support team members like Jose, Henry, David, and Karol. Customers appreciate the quick responses, knowledgeable assistance, and willingness to go above and beyond to help resolve issues. The app itself is described as user-friendly, with features like pop-ups, emails, and SMS that help businesses capture new email addresses and drive sales. Users also highlight the seamless integration with Shopify and the ability to customize details to match their website's theme. However, there are a few negative reviews mentioning technical issues, billing confusion, and limitations in functionalities like font customization and email templates.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 30, 2025
I’m totally not tech savvy and needed a little help so I reached out to support and JOSE hooked me up! He explained how it works and he even went the extra step and did it for me! He explained it so easily that I know I can do it on my own if I want to change anything up but IM GOOD! Customer service is extremely important and they nailed it with having Jose on the team!!!
April 24, 2025
Customer support was super helpful and available right away. Just getting started but so far so good!
April 23, 2025
Privy has been a great tool for our business but even more so is Henry Hakim our account manager. His knowledge, experise, and friendly personality was incredible. He was happy to assist, share key learnings and guide us into expanding our reach while protecting our domain! If you are new to Privy ask to work with Henry! He is the best!!!
April 15, 2025
As always, Privy makes it easy to work with them! I've always found it easy to use and grow our email list. I needed help with a specific thing today and Jose was knowledgeable and I got it sorted in a few moments.
April 8, 2025
David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly. I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!
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