Privy ‑ Email, SMS & Pop Ups
Privy is a Shopify App that has received mixed reviews from users. Positive aspects highlighted include the ease of use of the pop-up builder, the seamless integration with Shopify, and the availability of email, SMS, and popups in one platform. Users also appreciate the responsive and friendly customer support, with specific mentions of helpful individuals like Jose, Henry, Abby, and David. On the other hand, negative reviews mention issues with unexpected charges, difficulties in customization and functionality, and lack of responsiveness from customer service in some cases. Some users also expressed frustration with the billing process and the inability to resolve issues effectively.
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I originally signed up for a monthly plan of $15 to create a pop-up. Without knowing, I have been charged $45 monthly for my users which don't have anything to do with the use of the app. This is absolutely absurd.
We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one platform instead of juggling multiple apps. The integration with Shopify is seamless, and the analytics make it easy to understand what's working and optimize over time. Overall, it's a powerful tool for stores looking to improve conversions and build stronger customer retention.
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
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