Privy ‑ Pop Ups, Email, & SMS for Shopify

Privy ‑ Pop Ups, Email, & SMS

Privy ‑ Pop Ups, Email, & SMS for Shopify Stores

Rating

4.6

feedback

24,827

Reviews

chart

#28

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    17%
  • Less than a year
    51%
  • More than a year
    26%

Reviews Summary

Privy is a Shopify App that has received mixed reviews from ecommerce merchants. Positive aspects of the app include excellent customer service, helpful account managers, and easy setup and use. Merchants appreciate the features offered by Privy, such as email marketing, pop-ups, and automation. However, there are also negative aspects mentioned in the reviews. Some merchants have had issues with customer support, experiencing slow response times or unhelpful interactions. There are also complaints about the app slowing down websites and difficulties in customizing the pop-ups and email templates. Overall, Privy seems to have a good range of features but could improve in terms of customer support and performance optimization.

Highlights

excellent customer service
helpful account managers
easy setup and use
issues with customer support
performance optimization

Rating Breakdown

  • 5
    76% (18,773 ratings)
  • 4
    17% (4,167 ratings)
  • 3
    5% (1,164 ratings)
  • 2
    1% (308 ratings)
  • 1
    2% (467 ratings)

All reviews

5 / 5 Share

Feb. 21, 2024

Henry @ Privy is exceptional and is extremely supportive. I've experienced a few instances where I ran into a roadblock during our company's migration from our legacy platform to Shopify, to which Henry helped solved in the nick of time. The service itself is easy to implement and data tracking is easy pull.

Store

On, Inc

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 18, 2024

Using app

--

Total reviews

5

Average rating

2.4

5 / 5 Share

Feb. 15, 2024

Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2024

My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 23, 2024

Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer

Using app

Over 1 year

Total reviews

2

Average rating

3.0

All reviews

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