Privy ‑ Email, SMS & Pop Ups
Privy has received mixed reviews from users. Positive aspects include easy-to-use features like the pop-up builder, seamless integration with Shopify, and a variety of campaign options such as welcome discounts and abandoned cart recovery. Users appreciate the customer support, particularly mentioning names like Jose and Henry for their responsiveness and expertise. However, negative feedback revolves around unexpected charges, difficulties in canceling subscriptions, and issues with billing transparency. Some users also faced technical challenges, limited customization options, and dissatisfaction with the support team's response time and effectiveness.
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I originally signed up for a monthly plan of $15 to create a pop-up. Without knowing, I have been charged $45 monthly for my users which don't have anything to do with the use of the app. This is absolutely absurd.
We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one platform instead of juggling multiple apps. The integration with Shopify is seamless, and the analytics make it easy to understand what's working and optimize over time. Overall, it's a powerful tool for stores looking to improve conversions and build stronger customer retention.
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
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