Privy ‑ Email, SMS & Pop Ups
Privy has received mixed reviews from users. Positive aspects include easy-to-use pop-up builder, seamless integration with Shopify, responsive customer support, and helpful features like email, SMS, and popups in one platform. Users appreciate specific customer support representatives like Jose and Henry for their expertise and quick problem-solving. However, some negative themes include unexpected charges, difficulties in customization, limited functionalities, and issues with customer service responsiveness and refunds.
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I originally signed up for a monthly plan of $15 to create a pop-up. Without knowing, I have been charged $45 monthly for my users which don't have anything to do with the use of the app. This is absolutely absurd.
We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one platform instead of juggling multiple apps. The integration with Shopify is seamless, and the analytics make it easy to understand what's working and optimize over time. Overall, it's a powerful tool for stores looking to improve conversions and build stronger customer retention.
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
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