Privy ‑ Pop Ups, Email, & SMS

June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

Nov. 3, 2022

easy to use so far the customer service is exceptional, lets review after the trial again, send me a promo please

May 5, 2022

the dashboard functionality is so poor. I have to click at least 3 times on each button to reach where i want to. Limited features. Limited integrations with shopify. Limited flexibility in designing. Switching back to klaviyo would be a better option for sure.

April 2, 2022

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

Dec. 20, 2021

still, early days yet..so far so good but I think the template options are not enough. There are quite a lot out there.

Dec. 17, 2021

It's an okay app. The $15 is a bit steep to justify for the features it offers for that price. The emails were cumbersome to say the least. This is on my list to delete now that the heavy holiday traffic season is over because the value just isn't there for me.

Dec. 14, 2021

The app is okay but for me to be paying $15 dollars is a bit extreme. Sometimes emails aren't going out when it should be and it sucks.

Nov. 30, 2021

Pretty good APP although I have had a few problems with the pop up that cannot be resolved. I feel it is overpriced for what I am getting.

Nov. 4, 2021

Decent pop-up app but the email client isn't great... We tried using it and it failed enough times that we leaned back into MailChimp. We have run that integration with MailChimp and lets see if that works...

Oct. 31, 2021

It was good until I kept getting an error after trying to add my subscribers to my contacts list. Very annoying! I hope this gets fixed ASAP!

Sept. 1, 2021

No "Free Plan" available. It is actually just a free trial. It is easy to use though. I have deleted it as i cannot justify the price at the moment

Aug. 31, 2021

pretty cool, but wish I could send out personal emails or get to select certain contacts for certain emails.

Aug. 4, 2021

Great app. Terrible pricing. Klaviyo really needs to fix their pop-up builder as using Privy just for pop-ups is not economical. Privy should really offer a non-email plan for customers who just want to collect.

June 7, 2021

Money heist alert!! Be super aware before you activate the paid plan. Privy has the most ridiculous policy that says, removing the app does not automatically stop the billing. We tried the app and uninstalled it the same month, the billing keeps rolling. Privy support will not refund all the extra charges, although they can clearly see that we didn’t take advantage of the app at all after removing the app, Yes, we are responsible for not carefully reading the policy but Privy can easily correct this by verifying and refunding full payment. Their policy doesn't make sense at all and it almost sounds like a trap. UPDATE from 1 star to 3 star: After seeing the initial review, Privy's billing team verified our last login to the app is actually same as we claimed(last year), they refunded all the remaining amount. The whole experience can be a lot better should their support team make the proper refund in the first place. I wish Privy will consider changing the "removing app doesn't auto remove billing" policy as that is still a big trap to any Shopify store owner. Or at least alert the owners with email or something after the app removal.

March 24, 2021

Somewhat easy to use. Like the features to collect emails with a nice and simple design. A good option for beginners.

March 22, 2021

The UX of this app is quite poor - it is really not that easy to navigate or create campaigns from scratch with no prior knowledge. I am committed to spending the time to learn as it seems like its features are fantastic and once you learn it then it will be very useful but my patience is wearing thin with it's ease to use.

Feb. 11, 2021

Having some issues with branding our emails. When the app sends email confirmations and newsletters they come with the Privy brand. I believe this is not good for any business and I am surprised no one else has complained . We have been chatting to support for almost 2 days now and still not clear answer. Not very happy with this, plus a bit expensive for the service.

Jan. 17, 2021

I have been using this app for 3 years for a single pop up. have about 5k a month page views, and now they have put a limit on pageviews and are charging $20 a month. Time to find a new app, nothing special that any email platform cant do.

Jan. 12, 2021

Although the interface is a bit cumbersome, the technical aspects work like they're supposed to. It's the design side that is a disaster. Whether it's pop ups or emails, the options are very limited and feel dated. So far the technical support response has been to tell me that the reason images I try to upload appear blurry is because f my computer's HD/Retina screen...

Dec. 31, 2020

I want to use it, but i want to pay thru my shopify shop or thru paypal. but they dont have those option, only have the credit card option. it sucks. why my other apps didnot make me to use credit card only. so said cant use it