Privy ‑ Pop Ups, Email, & SMS

May 27, 2024

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

Oct. 30, 2023

I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.

Oct. 20, 2023

I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.

May 9, 2023

APP is NOT WORKING!! It won't even let me install it! I get an error that says that page has been ghosted!!! I'm considering changing. I thought the charge was 15.00 a month, they've been charging me $30.00 a month for a year! Plus, I just tried to open the app from my shopify store and it's not working. I'm going to use a different email platform. This is no longer working for me.

April 18, 2023

Started with $15 monthly cost and ended in $30 with no notification of changes. I figure it out when reviewing the bank statements.

April 11, 2023

It started good but prices kept increasing. Like many other negative reviews have said - its mainly a pricing issue here. I have about 20 apps in my Shopify store and this is the only one I have something negative to say about. The communication from privy is very poor about their price changes, limitations and caps etc. They talk ALOT about what they can do for your business and how proud they are to be one of the top marketing apps and bla bla but they dont actually specify information or give details on when things change. You just receive generic emails that dont include any straight forward information. As my email subscribers grew my price increased from $30 to $90 in a short amount of time, which is way too much of a jump, so they stopped sending customers discount codes when they signed up, yet they still collected that $30 each month. They never even told me that my coupon codes would stop sending either, I had to find out from a customer who had signed up and she received an email with a blank discount code?? They are so sneaky its insane!! If you dont agree to the new pricing they also put limitation on your account and what you can do in the app, you cant even access anything unless you press agree basically. I ever only used privy to collect emails and send out coupon codes + abandoned cart emails. Just those 2 simple emails, not everyone wants or need to use privy to set up 10 different kinds of email annotations, they should not charge you depending on how many subscribes you have alone, they should offer more price plans/tiers depending on your business needs instead. But they seem to care more about money than customers needs. A very miss-leading way of doing business. Maybe this works for lager companies that doesn't care about a $60 increase but for a small business like me in a time like this, its truly not a fair or reasonable increase. There are many other apps out there that can do exactly what privy offers but for less or even some free. I would highly suggest trying other apps or else you will be paying minimum $90 before you know it.

June 16, 2022

Really liked this app. But I noticed they have changed the pricing since November and I have been overpaying for Privy for over 6 months. Luckily I am able to use Klaviyo for most of the features I need.

May 4, 2022

The app has some issue. Trying to cancel the subscription and nearly impossible. No contact phone, the reps leave the company making it impossible to cancel. So, if you use this app plan on 2-3 months of back and forth trying to get them to cancel the account.

April 23, 2022

I have 1,000 people who signed up for email. Only 300 are mailable and 220 can be texted. It is very frustrating that I can have an offer pop up in exchange for email and text, customers sign up, but since they didn't click the stupid check box (that isn't required by the customer), I can't contact them?! WHAT A WASTE.

Feb. 5, 2022

I have been using this app over a year but recently I have had an issue with my conversion campaign people kept getting error. I had no idea the problem was going on until some new website visitors used contact form to inform me that Spin and Win is not working. No idea for how long. They fixed but it happened again and again. Last drop was without sending notification they increased price from 15 to 30.. For small businesses there are many options out there for same function and better price. Privy has such a limited templates for emails. None were ever useful. I had to design template on other app all the time and then upload.

Feb. 2, 2022

If you're a smaller business and think this will be a game changer, it won't be. I noticed no significant improvement after downloading privy. Get a different email app, there are way cheaper and better ones out there. The popups and cross sells are nice features, but not worth the price you will pay for them as they charge you for each "email subscriber" you get, even if you don't use their email services. If you reach out to support they usually just copy and paste a section of their policy in there and suggest that your account could be banned. Safe to say my experience and many others hasn't been good with Privy. I wish I could keep it for the popups only, but it isn't worth the money. I can't believe how many people have downloaded this, it's insane the manipulation they have. Also the support is subpar at best, honestly, it's pretty terrible. Download at your own risk, who knows, maybe it will help you a lot.

Jan. 5, 2022

The service is terrible. Tried to message and email them hundreds of times and no real response for my issues.

Oct. 28, 2021

Cute designs and templates, but lots of glitches and other inconvenient elements that sometimes make you want to rip your hair out. I found Mailchimp a lot more user-friendly.

Oct. 6, 2021

Customer support is not the best. i have had several issues with setting up campaigns, but i am always directed to read articles, which are useless for someone with limited design skills. The pop-up form was so small that i had to remove it from my store. This was frustrating because i was using a template from their library, that had the dimensions I thought i was getting for my campign

Oct. 3, 2021

I mean, it was reasonable easy to setup & find our way around it... But it never actually sent any abandoned cart emails, which meant we had to stop using it & cancel our account. Was pretty disappointing tbh.

Aug. 31, 2021

The app is fine but I wish they gave more support and on going help with flow emails and texts. They leave you to your self after paying unfortunately.

Aug. 29, 2021

Customer service is not good. I have had an issue now for more than a month. Send numerous email and issue still not fixed. We are working on switching out this app.

June 18, 2021

This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.

June 3, 2021

Surprised Privy's prompting me for a review since they have just tripled what I was paying. It's well integrated into my site it so I am going to pay (a logic which I suppose they were banking on?) but it seems almost unethical to jack prices up to such a degree.

May 18, 2021

In general it's a good app. However, it's insane that they don't let you enter your campaign when you need to upgrade your plan. Basically you are still paying but you can't view/edit your campaign any more. The pricing for pageview doesn't make sense too. It won't fit unless you are a shop with very minimal traffic.