SunDaze Surf review for Privy ‑ Pop Ups, Email, & SMS

Nov. 1, 2024

I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done. I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.