Farmhouse Sinks review for Privy ‑ Pop Ups, Email, & SMS

April 25, 2017

I was torn between a 3 and 4 star review because the app itself is very easy to use and works well. My complaints are control around customizing the user experience. On mobile, I have painfully watched recordings of customers trying in vain to click the little x to close the window. Sometimes I think they get so frustrated that they leave. There should be an option to allow click-out close on mobile. Like they should be able to click outside of the window for it to close. Also a custom size on mobile would be great - like just a banner instead of a whole popup. I know there are work-arounds, but they're not ideal. Overall, I would still recommend this app. It is free, after all, and collects emails quite well. I just think there is a bit of room for improvement.