Shopzealous review for Privy ‑ Pop Ups, Email, & SMS

July 9, 2019

To be honest, it's a fantastic app, I can't fault it. Support is also great and previously I rated it 5 stars. However, I'm giving them 3 stars now as their new pricing structure is way overpriced. Previously it was FREE with an option to upgrade for more features and branding removal. Now they are essentially forcing long term customers to pay for this previously free services, as it's now based on page views instead. So I'm out.... I've found another provider. Privy, I understand that pricing structures have to change from time to time but perhaps you could have started with something a little more cost effective for your customers. Perhaps restricting the number of forms and functions available on the free plan would have been a better idea instead. Then you can simply add more forms and functions on a set of new paid plans, so customers can decide what plan suits them based on what they need and can afford.