MAGNUS Clothing Co. review for Privy ‑ Pop Ups, Email, & SMS

Aug. 6, 2019

Switched over from MailChimp to get better pricing on newsletter feature. The template was confusing to adust to. The columns and rows threw me off. I can't adjust the size of my photos, and it doesn't save them so I have to upload them every time. I'm certain these are most likely available options, but the point is, I'm a brand new user and I can't easily figure it out. In addition, after I finally figured out how to import contacts from Mailchimp, the new contacts had to get "approved" and that took several hours which I was completely unaware of. So when I sent out a very import email about a new collection release, only half my subscribers actually got the email. Very. frustrating. Also had problems figuring out how to verify my domain name. So my email went out looking very unprofessional like it was from a marketing team - which my customers don't want to see. The whole conversion has been a huge headache and very stressful, BUT customer service is excellent. They walked me through everything and I didn't have to wait more than a couple minutes for them to respond. The problem is that I've had to contact them for support over 5 times in the last 2 days. I'll probably reevaluate whether or not I'll stick when Privy once I reach the next tier of subscribers. For now, it's not worth going through all this work just to leave immediately.