Bitesoft Co. review for Privy ‑ Pop Ups, Email, & SMS
Dec. 12, 2022
BEWARE! They stole my money for over 12 months. I cancelled our account via my Privy account but because the app was still installed on Shopify they continued to take money out of our account and will not refund even though they can see we cancelled. USE KLAYVIO INSTEAD!!!
Hi there, I am happy to clarify here; since our app was not removed from your Shopify store, the charges did continue. It is important to cancel as soon as our app no longer meets your needs. Regarding a refund, the charges in question fall outside our refund policy which can be found here: https://help.privy.com/hc/en-us/articles/360049718694-Billing-Payments-Refunds-FAQ If you have any further questions, you can email [email protected] and refer to ticket #195223. – Best
