Criteo Sales Growth Ads
Trusted and impactful advertising to grow your business
Rating
3.2
feedback
28
chart
#3,071
All reviews
Rating Breakdown
Review RSS Feed
June 13, 2024
The new app has functioned smoothly for us and installed easily. Overall, we are very pleased with Criteo's network and targeting.
April 27, 2024
Installed the app but it is not working, and I have contacted support but they have not bothered replying. Why bother listing their app on the Shopify store, if their attitude is so lackadaisical that it destroys confidence in anyone considering spending money with them.
Dear partner, We sincerely apologize that you are running into issues with the app. Upon investigating, we found that our support team did respond to your inquiry on April 25th. However, it’s possible that our email ended up in your spam folder, would you be able to check there for an email from Criteo Support? If you're unable to locate the email, please don't hesitate to reply to this message or resend your original support request. We'll be happy to assist you further and ensure your Criteo App is working properly. We take all support requests seriously and aim to respond promptly. We appreciate your understanding and patience in this matter. Sincerely, The Criteo Support Team
Jan. 25, 2024
Does not work. Created Criteo account, page is blank. Not linking to Shopify. Confusing and not user friendly. Waste of time.
Jan. 6, 2024
No Login works, no verification..nothing...no support. It looks like the company no longer exists. It would have been a good alternative.
Jan. 2, 2024
i download the app, the try to create account, then i can't login, i contact support many times,send 3-4 emails, no one reply until now, it's been a week
Jan. 2, 2024
Customer support for this app is woefully unhelpful - lots of 'bot replies' that never resolve issues. For such a big company, Criteo needs to do better for Shopify stores fronts - I was hopeful this app would be helpful for business growth - it could be if we could access the advanced features such as showcase ads connected to curated product sets - 24-48 hour support takes well over a week - and replies come hours after requests and there is no continuity on the requests - making it difficult to get answers. Tickets submitted are never even looked at - you have to only use the automated chat and it's terrible. A REAL human response would be nice. Video tutorials skip steps and start set-ups mid campaign - so some of the most basic steps aren't even made clear... this should be simple self serve but the back end of this set up is convoluted? theoretically -it should be easy but it's very buggy with lots of error messages - better video tutorials would be a real help too!! - I will revise this if I am ever able to get support to help work through my set up issues but for now I give them a one star - Q4 is not a time for bugs :( -m still having issues cannot launch ads with product set- no support documents show or tell you how to do this the support documentation is still not useful
Oct. 19, 2023
I downloaded the application. I filled in all the information on the page I was directed to to open a Criteo account. Although it was said that we would get back to you within 48 hours, no one has responded for a week. Why are you uploading a system that doesn't work to the app store?
Hi there – We take this feedback very seriously. Our team reached out to you 1:1 over email and phone. We look forward to getting things back on track as soon as possible. – The Criteo Team
Aug. 3, 2023
This company is a SCAM. Continues billing after I cancelled. Promised credits for unauthorized charges and never received. Save yourself the headache and take your business elsewhere
Store
My Store
Using app
3 months
July 12, 2023
Great communication and customer support. I highly recommend this app. It’s easy to use and will boost sales.
Hi there – thank you for the review. We take this feedback very seriously and want to apologize for the experience you've had. Our team has reached out to you 1:1 over email to correct this. – The Criteo Team
June 29, 2023
We found the integration process with Shopify to be incredibly straightforward, and this app has proven to be an exceptional solution for our needs. We have also been highly impressed with the outstanding support team!
June 23, 2023
Supportive team and an awesome network. We've been using criteo for over a year and have been able to achieve consistent sales revenue with the platform.
June 21, 2023
The BEST retargeting channel in the world. Robust Shopify connection. With the new version of the app, it is easy to setup and use. If you are using a repository environment, make sure to add it to avoid any tracking issues.
June 15, 2023
Great support from the Criteo team would highly recommend them over other retargeting solutions. And William DiSenso is the best rep they have!
June 1, 2023
Works great for us and reps are very attentive and communicative. Constantly reaching out to offer new opportunities to grow.
May 17, 2023
Overall very easy and simple to install/integrate into Shopify Plus. The personalization tools for audience targeting are key.
March 22, 2023
Integration with Shopify was very simple and this app have been working great for us. Excellent support team!
March 22, 2023
We love Criteo, their retargeting capabilities have a been the perfect addition to our channel mix to grow revenue!
March 21, 2023
The app has made it very easy for us to export product catalogs into Criteo to manage our campaigns and also monitor event tracking.
March 21, 2023
App is performing well. No complaints, sales team and support team have been attentive and helpful.
March 21, 2023
We are new customers to Criteo but have been very happy with our integration & partnership. Easy to get setup & definitely worth it!