Webkul Product Auction

fast and appropriate response!

Functional application for online shop auctions. Very responsive and efficient support. We recommend it!

Great support. Which is needed for a customised app like this. Had no issue setting up the app to get my store up & running in a month!

Perfect app if you would like to implement auction functions in your store.

Very helpful with the onboarding process. Made it easy and less time consuming. The team is efficient and we didnt have to follow up for the service.

Thank you very much for the amazing customer service! Setup was incredibly simple. The amount of options provided are excellent and provide a great way to make sure the app is catered to my needs. I really like that the widget is customisable enough so it fits with the aesthetic of my store as well. Thank you again!

Really excellent support with the on-boarding process. Resolved our issue effectively and quickly.

Customer support is great, they help you with onboarding and any issues or customization that you want.

Amazing, quick and very responsive.

So far, the app has been able to do everything I wanted it to, and the support team is extremely helpful and quick to answer my questions. I highly recommend this app.

Great support and feed back! I hope my auction site can kickstart as soon as possible!

In chat, they are polite and provide solutions quickly. It's always helpful.

El equipo de ayuda de Webkul Product Action es eficiente y resolutivo. Por ahora el uso de la app que hemos estado haciendo cumple con lo que necesitábamos.

We have been using this auction app for a couple of years, and when it works, it works great, but when it fails, it fails miserably. One important factor to consider is that this company is based in India, and they do not offer 24-hour tech support. We hold our auctions on Sunday nights in the USA, and we have encountered the following issues: Once, the app crashed just as the auction was beginning to close. We auction 100-200 gemstones and minerals every two weeks, with items closing one minute apart. The app crashed after the first two or three items closed, and customers were unable to place those all-important last-minute bids. Despite the crash, the app STILL sent invoices to customers for the bids they had placed before the crash, resulting in us losing thousands of dollars in last-minute bids. Their excuse? They said they had forgotten to renew their security certificate The app frequently goes down, typically for a few hours, but it’s unpredictable when it will crash. For instance, I am writing this review on a Sunday morning, with an auction closing tonight, and the app has already crashed. Customers are currently unable to place bids. We are receiving many emails from confused customers and of course we have no real explanation to give them. Of course it is Sunday night in India, I’ve sent three emails with no response—there seems to be no one in their office. Use this app at your own risk. We are looking at alternative auction apps apps

I've been using this app for just about four years and have run over 1,800 auctions. When it works, it does work really, really well. Auctions are relatively easy to set up, I typically add three daily and will have as many as nine running at any given time. But when, something goes wrong, it's a real challenge especially when I have items that are generating a lot of interest and bidding. This app is one of the better options at the moment, but just be prepared that outages will occur. Here's a brief list of what you can expect from time to time. 1. Most commonly, the app will simply just stop working. This seems to happen about once a month or so. Bidders will not be able to make bids nor will I be able to access the admin. This seems to happen at the worst time, when auctions are nearly ending and when most of the bidding action happens. This occurs enough where I added to my product descriptions that "in the even of confirmed app failure, auctions can be cancelled/voided at any time, even after completion of auction". That being said, I don't recommend auto-approving the winner since the the app can fail and then declare a winner anyways. This equals lost revenue and unhappy customers. 2. E-mails to bidders may fail. I've received a few instances where bidders were not notified via e-mail that they were outbid. It simply was not sent as all sent messages are in my sent items. 3. Bidding may or may not auto update from the bidders view. I recommend adding "PLEASE REFRESH OFTEN" in the product description as a reminder. Again, I do like the app. But I just am prepared for the occasions where this app will just randomly stop or become unresponsive. These outages create the most headaches for me. When it works like it should, it's very good.

We ran through the first auction, without a hitch. Our second auction went off and now the app is canceling every single bidder who won an auction without rhyme or reason. One thing to consider is that the support team is in India and is not available 24/7.

Dev support has been very responsive and helpful.

Well designed software, attentive customer service and support. Recommended!

Product auction app is amazing and the support is even better

Very helpful customer service for those who need help with set up and user friendly interface.