Webkul Product Auction
Webkul Product Auction: All In One Auction Powerhouse
Rating
4.5
feedback
157
chart
#1,119
All reviews
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Sept. 29, 2024
We have been using this auction app for a couple of years, and when it works, it works great, but when it fails, it fails miserably. One important factor to consider is that this company is based in India, and they do not offer 24-hour tech support. We hold our auctions on Sunday nights in the USA, and we have encountered the following issues: Once, the app crashed just as the auction was beginning to close. We auction 100-200 gemstones and minerals every two weeks, with items closing one minute apart. The app crashed after the first two or three items closed, and customers were unable to place those all-important last-minute bids. Despite the crash, the app STILL sent invoices to customers for the bids they had placed before the crash, resulting in us losing thousands of dollars in last-minute bids. Their excuse? They said they had forgotten to renew their security certificate The app frequently goes down, typically for a few hours, but it’s unpredictable when it will crash. For instance, I am writing this review on a Sunday morning, with an auction closing tonight, and the app has already crashed. Customers are currently unable to place bids. We are receiving many emails from confused customers and of course we have no real explanation to give them. Of course it is Sunday night in India, I’ve sent three emails with no response—there seems to be no one in their office. Use this app at your own risk. We are looking at alternative auction apps apps
Sept. 28, 2024
I've been using this app for just about four years and have run over 1,800 auctions. When it works, it does work really, really well. Auctions are relatively easy to set up, I typically add three daily and will have as many as nine running at any given time. But when, something goes wrong, it's a real challenge especially when I have items that are generating a lot of interest and bidding. This app is one of the better options at the moment, but just be prepared that outages will occur. Here's a brief list of what you can expect from time to time. 1. Most commonly, the app will simply just stop working. This seems to happen about once a month or so. Bidders will not be able to make bids nor will I be able to access the admin. This seems to happen at the worst time, when auctions are nearly ending and when most of the bidding action happens. This occurs enough where I added to my product descriptions that "in the even of confirmed app failure, auctions can be cancelled/voided at any time, even after completion of auction". That being said, I don't recommend auto-approving the winner since the the app can fail and then declare a winner anyways. This equals lost revenue and unhappy customers. 2. E-mails to bidders may fail. I've received a few instances where bidders were not notified via e-mail that they were outbid. It simply was not sent as all sent messages are in my sent items. 3. Bidding may or may not auto update from the bidders view. I recommend adding "PLEASE REFRESH OFTEN" in the product description as a reminder. Again, I do like the app. But I just am prepared for the occasions where this app will just randomly stop or become unresponsive. These outages create the most headaches for me. When it works like it should, it's very good.
Oct. 14, 2024
We ran through the first auction, without a hitch. Our second auction went off and now the app is canceling every single bidder who won an auction without rhyme or reason. One thing to consider is that the support team is in India and is not available 24/7.
Sept. 5, 2024
Dev support has been very responsive and helpful.
Thank you so much for your kind words! We're thrilled to hear that our support and dev team was able to assist you effectively. Your satisfaction is our top priority, and we're always here to help whenever you need us. If you have any further questions or suggestions, feel free to reach out anytime!
Oct. 20, 2025
Customer service will answer your emails, but their canned answer is that everything looks good on their end. We have had nothing but issues with the app. If you are thinking of using this for your store, please don't. You will spend countless hours trying to fix the things that this app is supposed to do. If we schedule 80 items to start, we are lucky if half start. Then every time that auctions end, the app fails to create the product variant for an average of 20% of the items. Then you manually have to go and create them so that your winner can actually purchase the item. You have to constantly babysit the app to make sure that it doesn't fail, WHICH IT WILL. Webkulls new reasoning is that their app is hitting the shopify api call limits, but this is with 40 items on auction, imagine if you had 500 like they quote as their limit. I suggest that anyone considering auction on their site, find another option, Webkull is not your answer!!!!! I am actually sad I have to write this. We have been using it for over a year and it has really gotten bad over the last 3-4 months. I liked it up to that point....
Thank you so much for your wonderful feedback! We're delighted to know that our customer service has met your expectations and that any issues were resolved promptly. Your recommendation means a lot to us! If you ever need further assistance or have suggestions, we're just a message
Aug. 4, 2024
Well designed software, attentive customer service and support. Recommended!
Thank you for your fantastic feedback! We're glad to hear that you're happy with our software and our customer support. Your recommendation truly motivates us to keep delivering the best experience possible. We're always here if you need any assistance or have further feedback!
July 16, 2024
Product auction app is amazing and the support is even better
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Product Auction app and that our support team has made a positive impression. Your feedback means a lot to us! If you ever need any further assistance, we're always here to help.
July 15, 2024
perfect
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Product Auction app and that our support team has made a positive impression. Your feedback means a lot to us! If you ever need any further assistance, we're always here to help.
June 21, 2024
Very helpful customer service for those who need help with set up and user friendly interface.
Thank you for your wonderful feedback! It’s our goal to make your experience as smooth as possible! If you need any further assistance, feel free to reach out anytime
June 21, 2024
Asin was incredibly helpful answering all of my questions. I look forward to making use of this application!
Thank you for your kind words! We're excited that you're looking forward to using the app, and if you have any further questions, we're always here to help.
June 13, 2024
I am using the Webkul Product Auction App, and it has been a fantastic addition to our platform. The application is great, offering a seamless auction experience for our customers. The interface is user-friendly, and the features are robust and reliable. What truly sets Webkul apart is their amazing support team. They are responsive, knowledgeable, and always ready to assist with any questions or issues. Their dedication to customer satisfaction is evident and greatly appreciated. Highly recommend the Webkul Product Auction App to anyone looking to enhance their auction capabilities!
April 1, 2024
March 15, 2024
I am extremely satisfied with the experience with Webkul. Their professional and knowledgeable team assisted me and made building my website a hassle-free experience. I highly recommend Webkul! Thank you!
March 13, 2024
This is an awesome system, and easy to use. When there are questions, support is quick to respond and solve.
Feb. 12, 2024
I have been working almost daily with the Webkul team for almost 6 months. Their responsiveness is impressive, and have fixed any issues quickly. We downloaded several other auction apps to decide which one to go with, and felt Webkul was the clear winner.