Fordeer: Product Labels&Badges
The reviews for this Shopify app are overwhelmingly positive, with users praising its ease of use, customization options, and helpful customer support. Many users highlighted the quick responses and effective solutions provided by the support team, particularly mentioning Phoebe as being patient, professional, and quick to resolve issues. The app was commended for streamlining operations, enhancing customer experience, and offering a variety of customizable features. However, there were a few negative reviews that criticized the app for issues with alignment, variant functionality, and theme compatibility. Some users expressed frustration with the need for multiple upgrades and manual selection of variants.
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While searching for an efficient app for labels and badges, I was lucky enough to come across this app. It works very intuitively, is easy to set up, and offers countless customization options. Since I needed a few custom adjustments and help fixing a small bug with my theme, I contacted support. And lo and behold: quick responses, the right solutions, and professional communication. Phobe has made my Shopify life a lot easier. Thank you!
Good service helped me fix the overlap label problem
Horrible customer support attitude! Overall app is good, but if you want to show multiple labels you can't there is no option to align them.
Dear sir/ma'am, Thank you for bringing your recent experience to our attention. We were extremely concerned and deeply disappointed to read about the issues you encountered. First and foremost, we extend our sincerest apologies for the unprofessional manner in which our support representative responded to your inquiry. Their comments were completely unacceptable and in no way reflect the high standards of customer service and empathy we strive for at Fordeer. Please be assured that we are taking this matter very seriously; we have already addressed it directly with the individual involved and are implementing immediate retraining across our team to ensure all future communication is consistently respectful, helpful, and empathetic. Secondly, we appreciate you highlighting your concerns regarding the "align multiple label campaigns" feature on our Advanced plan. You are correct in your observation: currently, if you have multiple labels (e.g., A, B, C) and a product only has labels B and C, our app does not automatically align B and C to fill the space where label A would have been. We understand this desired functionality and want to thank you for this valuable idea. We have taken note of your suggestion and will forward it to our development team for future consideration and potential development. We appreciate your patience and understanding as we work to enhance our features. We truly value your business and are committed to regaining your trust. While an apology cannot fully undo the frustration you've experienced, we hope you can see our dedication to learning from our mistakes and continuously improving our service. We would be grateful for the opportunity to discuss your needs further and answer any questions you may have about our app and plans. Please feel free to reply to us directly at [email protected] at your convenience. Sincerely, The Fordeer Team
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