Fordeer: Product Labels&Badges
The Shopify app for labels and badges has received mostly positive reviews from users. Users appreciate the app's intuitive interface, easy setup process, and numerous customization options. The customer support team, especially Phoebe, has been praised for their quick responses, professional communication, and helpful assistance in resolving issues. Users have found the app helpful in highlighting discounts, improving product visibility, and enhancing the overall appearance of their online stores. However, there are some negative reviews mentioning issues with multiple label alignment, variant functionality, and theme compatibility. Some users have expressed dissatisfaction with the app's performance and the support team's response to certain issues.
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While searching for an efficient app for labels and badges, I was lucky enough to come across this app. It works very intuitively, is easy to set up, and offers countless customization options. Since I needed a few custom adjustments and help fixing a small bug with my theme, I contacted support. And lo and behold: quick responses, the right solutions, and professional communication. Phobe has made my Shopify life a lot easier. Thank you!
Good service helped me fix the overlap label problem
Horrible customer support attitude! Overall app is good, but if you want to show multiple labels you can't there is no option to align them.
Dear sir/ma'am, Thank you for bringing your recent experience to our attention. We were extremely concerned and deeply disappointed to read about the issues you encountered. First and foremost, we extend our sincerest apologies for the unprofessional manner in which our support representative responded to your inquiry. Their comments were completely unacceptable and in no way reflect the high standards of customer service and empathy we strive for at Fordeer. Please be assured that we are taking this matter very seriously; we have already addressed it directly with the individual involved and are implementing immediate retraining across our team to ensure all future communication is consistently respectful, helpful, and empathetic. Secondly, we appreciate you highlighting your concerns regarding the "align multiple label campaigns" feature on our Advanced plan. You are correct in your observation: currently, if you have multiple labels (e.g., A, B, C) and a product only has labels B and C, our app does not automatically align B and C to fill the space where label A would have been. We understand this desired functionality and want to thank you for this valuable idea. We have taken note of your suggestion and will forward it to our development team for future consideration and potential development. We appreciate your patience and understanding as we work to enhance our features. We truly value your business and are committed to regaining your trust. While an apology cannot fully undo the frustration you've experienced, we hope you can see our dedication to learning from our mistakes and continuously improving our service. We would be grateful for the opportunity to discuss your needs further and answer any questions you may have about our app and plans. Please feel free to reply to us directly at [email protected] at your convenience. Sincerely, The Fordeer Team
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