Fordeer: Product Labels&Badges
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An amazing app that has completely transformed the way I edit the white picture
Errores constantes y pésimo servicio al cliente.
Hello there, Thank you for taking the time to share your feedback. We understand your disappointment with the recent experience you had with our app. We apologize for the label display issues you encountered. Our recent updates may have caused some unforeseen problems. We're actively working to resolve these issues and ensure a smoother experience for all users. We also acknowledge the inconvenience caused by our delayed response due to the Independence Day holiday. We're committed to expanding our support team to provide assistance to customers worldwide, regardless of time zones. It saddens me to see you leave, as your satisfaction is our top priority. We hope to have another opportunity to serve you and make things right. Thank you again for your feedback. Best regards, Fordeer Team
It has taken a little while to get all our labels working as desired, but Phoebe has been very helpful with information on how the functionality is designed to work, and ironing out the odd bug. Very happy with how the labels look and are working now. Thank you team!
Support always here to help and pretty flexible app!
We were using another app for our product badges that had constant issues. We came across this one as we were trying out others and this was very straightforward and worked perfectly from the start. It was exactly what we needed!
Awesome app and the customer service received from Phoebe in the setup phase when I had some issues was outstanding. Thanks Phoebe for your prompt advice and easy to understand instructions. Highly recommend.
Have a good experience. Specially their chat support. Talked to a representative Tessa and experienced a professional and on time response with immediate solution to my problem.
A really helpful and efficient app!! Working better than expectations.
Good App, Great support. Although the max package is costing almost the same as whole shopify, which seems a liitle bit too much. Anyways, good App!
perfect app, exactly the one i was looking for
Tessa is always super fast and nice, she always solves my problems :)
i installed when the app was free. suddenly they monetize and change the system into paid, but WITHOUT NOTICE at all. and our store become very chaotic. DO NOT install these, opt for others that are still giving fair policy.
Hi dear, We deeply apologize for the inconvenience you experienced with our app. Regarding your concern about the recent update and pricing changes, we made these adjustments to enhance the user experience and introduce advanced features. We sent three emails to inform you about these updates: one on June 28th, one on July 13th, and another on July 17th. It appears these messages might have ended up in your promotions or spam folders, and for that, we apologize. We understand that unexpected changes can be frustrating, and we are truly sorry for any inconvenience this has caused. Our team is committed to continuous improvement and is taking steps to ensure better communication in the future. As a token of our appreciation for your understanding and patience, we would like to offer you three months of free access to our app on the highest plan, the Advanced plan. We have sent you a follow-up email with more details. Could you please check it and get back to us? We hope you will give us another chance to serve you better. We are confident that you will be impressed with the improvements we have made. Thank you for your feedback and understanding. Sincerely, Fordeer Commerce.
Phoebe resolved my issue via chat within minutes. It put my worries at ease. Thank you. I'm very impressed with the support.
Great app and features I highly recommend . Great customer service and app works great . Does exactly what is needed!
Phoebe was a great supporter - quick replies, accurate reflections.
Easy to use, with lots of customizable features. Excellent customer service
Verry nice app and quick response from team! Within few minutes a 'problem' was solved
Very customizable and easy to use. Definitely recommend this
Very customizable and easy to use. Definitely recommend this
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