Textly: Product Custom Fields
Add custom fields, textbox, text field with product customizer
Rating
4.6
feedback
63
chart
#1,296
All reviews
Review RSS Feed
May 17, 2026
still charges after its been removed from store
We’re sorry to hear about your experience. To clarify, billing and subscription charges are fully managed by Shopify and are not controlled directly by our application. We also attempted to contact you multiple times to investigate and help resolve the issue, but unfortunately we did not receive a response. Our team is still happy to assist if you’d like to reconnect with us so we can help review the billing status together with Shopify. Best Regards, Ed
May 2, 2026
Excellent customer support over live chat and email. The team talked me through set up and when there was an issue, they resolved this and followed up within a few hours. The app gives me exactly the flexibility required for customised products. Reasonably priced and would definitely recommend.
Feb. 15, 2026
não faz o que promete e não tem em português
We’re sorry to hear that the app didn’t meet your expectations and truly appreciate your feedback. We’ve tried to reach you through multiple channels but unfortunately haven’t received a response yet. The point you mentioned is actually a feature request rather than an issue, and we understand how important Portuguese language support can be for our users. Your feedback has been shared with our team and is being considered for future updates. We’re continuously working to improve the app and enhance the user experience with every release. Customer satisfaction is our top priority, and we offer live support 7 days a week to assist users whenever needed. Please feel free to contact us anytime — we’d be happy to help. Best regards, Ed
Feb. 3, 2026
Great support and very responsive team. I reported an issue by email the evening before, and the very next morning the team had already released an update that fixed the problem. Communication was clear, fast, and efficient. The app now works perfectly on our live storefront with subscriptions. Highly recommended.
Dec. 18, 2025
The app is extremely effective and user friendly. I initially had an issue displaying the options on the homepage, but the technical support team carefully reviewed the problem and guided me through the solution. You’ are not left on your own after purchasing the app, whenever you run into even the smallest issue, the in-app live support provides instant assistance. I highly recommend it to everyone.
Nov. 26, 2025
We have been looking for an app that will do everything that this one does! So far it has exceeded our expectations and have been able to cancel 3 other apps that we have to update each time we add a product that needed a custom order item. If in doubt please try them! Oh and customer service was super fast and easily fixed my issue!
Nov. 18, 2025
Easy to configure. Customer service helped fix my issue within minutes. Happy with it and the price. Thank you
Nov. 14, 2025
I have had it downloaded for a couple of months now and I have only had very minimal issues (made by me) and when I do, the support team has helped me step by step figure out what I did wrong. As of now I can say I am very satisfied.
Nov. 13, 2025
Amazing support! They replied instantly and resolved my issue super fast. Highly recommended!
Nov. 11, 2025
Extremely quick response, and the solution worked right away! Very pleased overall, certainly value for money (and time!).
Nov. 11, 2025
I asked for help and they told me they were going to solve it.. 3 months have pased and i dont know a thing from them
We reached out to you regarding the issue and we’ve been trying to get in touch through several channels but haven’t received a response yet. We’ve been working hard to resolve this matter and would really appreciate it if you could please check your email at your earliest convenience. Thank you so much for your time and understanding, Ed.
Aug. 7, 2025
Great app and really easy to use. I use this on two of my sites for personalised products. Customer support is also perfect and very quick to assist with minor setup issues. Thank you
March 21, 2025
Great app - does exactly what it says, and easy to set up. Great customer support too. Recommended.
March 11, 2025
Reached out to the dev team to update a feature on the cart and they were very prompt and helpful. Resolved quickly. Deleting a paid add-on on the cart will now remove the personalized field details from the product (it used to leave it on the product, which led to confusion during fulfillment). Great service. This is a very useful app for us.