Rating

4.7

feedback

1,014

Reviews

chart

#448

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    15%
  • Less than a month
    24%
  • Less than a year
    21%
  • More than a year
    37%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the smooth functionality of the app and the exceptional customer service provided by the support team, particularly mentioning individuals like Lasandra, Etienne, Deep, and Shevaughn. Customers appreciate the quick response times, helpful guidance, and willingness of the support team to go above and beyond to resolve any issues. The app is commended for its ease of use, flexibility in customization options, and ability to enhance the overall shopping experience for customers. However, there are a few instances where users faced challenges with the app's functionality, such as customization details not showing up in the cart or orders, leading to potential sales loss. Some users also mentioned delays in support responses during weekends, impacting their store operations.

Highlights

Positive customer service experience and quick response times
Ease of use and flexibility in customization options
Challenges with app functionality leading to potential sales loss
Delays in support responses during weekends
App's ability to enhance the overall shopping experience

Rating Breakdown

  • 5
    89% (904 ratings)
  • 4
    5% (51 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    4% (40 ratings)

Reviews with Text

  • 98% (998)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 6, 2025

They have great customer support. I needed help on a confirmation email situation and they came through.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2025

Deep Das was not only responsive, communicative and professional, he was able to fix our problems and concerns in almost NO time. We are thrilled to work with him and they saved us as we had a deadline! Thank you so much Deep! We are so incredibly grateful for the entire team. Functionality is amazing in Product Options & Customizer and their support is unparalleled.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2025

Amazing Support, they helped me make the app just like i want it

Store

CHRONVE

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

I had really nice experience using the app. It is very smooth. The support responded to all of my questions and helped me install and customize the app. Thank you very much for helping me Lasandra.

Using app

About 1 hour

Total reviews

13

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

Fantastic app and a very responsive team highly recommend.

Using app

6 days

Total reviews

1

Average rating

5.0

All reviews

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