Rating

4.8

feedback

1,824

Reviews

chart

#666

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    6%
  • Less than a month
    15%
  • Less than a year
    34%
  • More than a year
    40%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews regarding its exceptional customer support and user-friendly interface. Customers appreciate the prompt and helpful assistance provided by the support team, with many highlighting specific team members who went above and beyond to resolve issues. The app is praised for its ease of use, seamless integration with product customization, and quick response times from the support staff. However, there are a few negative reviews mentioning issues with glitches, unreliable performance, and difficulties in setting up variant options.

Highlights

Exceptional customer support and prompt assistance
User-friendly interface and seamless integration
Quick response times and efficient problem resolution
Issues with glitches and unreliable performance
Difficulties in setting up variant options

Rating Breakdown

  • 5
    86% (1,574 ratings)
  • 4
    6% (106 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (17 ratings)
  • 1
    4% (71 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 12, 2025

We’ve been using PC ‑ Product Options for our custom apparel store, and it’s been a game changer. The app is flexible, user-friendly, and allows us to offer a wide range of customization options exactly how we need them. One of the features we really appreciate is the conditional logic—it lets us create a more streamlined experience for customers. Whenever we’ve had questions or needed support, the team was quick to respond and incredibly helpful. They even worked with us to explore unique setups like offering the first customization for free and pricing additional ones. Highly recommend this app if you want full control over your product options and a responsive team behind it!

Using app

About 6 years

Total reviews

2

Average rating

5.0

2 / 5 Share

April 10, 2025

Customizer works awesome until it doesn't. The app does not charge the customer for customizations and we are loosing money on it. Support takes days to fix and then the app works for a while until it doesn't. The app repeats this cycle over and over. Contacted support 4 days ago and nothing yet. Working on contacting support now. Support Contacted me back and we are working on the problem. Possible Theme problem and may need to change themes to solve the problem.

Using app

Over 9 years

Total reviews

2

Average rating

3.0

5 / 5 Share

April 8, 2025

Fantastic support, no waiting time and immediate response. Cristal helped me with all my wishes and implemented them right away. Thank you, Cristal!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2025

Works Perfect!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2025

I just installed and was having some trouble setting it up but Lasandra was very helpful and answered my many questions.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

All reviews

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