Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,697
chart
#241
All reviews
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May 22, 2024
サポートセンターの対応はすごく早く、チャットを送信すると数分で返事がきます。 しかしテーマ変更やアプリ追加などを行うと、エラーになる頻度が高いため改善してくれると嬉しいです。
こんにちは 田丸印房、 ご意見ありがとうございます！サポートセンターの迅速な対応にご満足いただけて嬉しいです。チャットを送信すると数分で返事が来るとのこと、ありがたく思います。一方で、テーマ変更やアプリ追加時のエラーについてご指摘いただきありがとうございます。この点について改善に努めてまいります。 引き続きご愛顧のほど、よろしくお願い申し上げます。
May 16, 2024
I had my zoom demo yesterday, what a great experience! My representative started out asking me what I needed to be successful. He was so helpful helping me set up the app. I'm a novice at most of this and now I will be able to have my customers upload and design features of my products. I'm looking forward to my trial period to see what all I can come up with. Thanks!!!
Hi PopPop Teez, Thank you for sharing your experience! We're thrilled to hear that your demo went well and that our team member could help you set up the app to meet your needs. It's great to know that you feel more confident in using the features to benefit your customers. We look forward to hearing about your creative ideas during your trial period. Thanks for sharing!
May 2, 2024
This is a great app to customize your product pages. I have used it for years. If there are any problems my emails are answered very quickly and the issue is resolved efficiently.
Hi CharlieBoy - The Shirt Makers, Thank you for your review! We're thrilled to hear that you've been using our app for years and find it great for customizing your product pages. We're also glad to know that our support team has been responsive in addressing any issues efficiently. Thanks for sharing!
April 22, 2024
Bonne app mais support qu'en anglais... Réagis plutôt rapidement aux problèmes Je recommande malgré tout car c'est très intuitif et cela fonctionne bien
Bonjour Billots Chabret, Merci de partager votre expérience! Nous sommes heureux que notre application soit facile à utiliser et nous sommes également ravis de voir que vous êtes satisfait du temps de réponse de notre service client. Malheureusement, nous n'avons actuellement aucun francophone dans notre équipe de service client, mais nous sommes heureux que vos besoins soient jusqu'à présent satisfaits. Merci encore!
April 19, 2024
I would recommend the app, because of the very efficient people on board that are hands on with helping me with every query and offering instant solutions
Hi THE LINEN COMPANY PK, Thank for your feedback! We're thrilled you had a great experience with our team and the app. Thanks again for sharing!
April 16, 2024
Service is prompt (Deepanjoy just fixed an issue for us extremely quickly) but the app does run into issues every now and then hence not the full 5 stars :) have been using this app for a few years now and will continue to support it.
Hi Feed My Paws, Thanks for being a loyal customer of Product Options & Customizer! Our development team is hard at work fixing some minor issues, so we hope that you'll see a full 5 star experience in the near future! Thank you for also recognizing Deepanjoy, who is an excellent team member who always goes above and beyond for our merchants. Cheers and happy selling!
April 13, 2024
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo, We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business. Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback Thanks again!
April 11, 2024
it does the job i needed and the customer service was outstanding. The Tech Support team worked with me until it was all good. The steps can be a bit confusing since this is essentially a bolt-on on top of the Shopify data models and templates. At the end of the day though, it was just want i needed.
Hi Malibu Skate Wear, Thanks for the positive feedback and for recognizing the effort of our customer service team. Our developers are hard at work making some UI improvements which should make the initial steps much easier in the future. That said, our support team is always here to assist you, so please do not hesitate to reach out!
March 11, 2024
We used this app for almost two years and it worked well. We changed some of our product lines and no longer needed the app. Shevaughn was tremendous in helping with closing the account and helping me with a couple of technical issues.
Hi Utopia Products, We're sorry to see you go, but completely understand that the needs of your business can change. We're thrilled to have the privilege of serving merchants such as yourself. Thank you in particular for recognizing Shevaughn, who is an absolutely outstanding employee. If your product lines change again, we will always be here to assist you!
March 8, 2024
Customer support was great. Walked me through exactly what needed to be done and should have my app error fixed! Shevaughn was very helpful. Thank you
Hi Next Level Sports, Thanks for the nice review! Shevaughn is an excellent team member and we're thrilled that you had a great experience with our support team. Please always feel free to reach out to us!
Feb. 22, 2024
Super helpful customer service. Shevaughn was amazing. Only downside is the free version only includes one product to be customized.
Hello PNWGirl Custom Creations, Thank you for your review. We appreciate that Shevaughn was able to assist you with your needs. We strive to provide the best customer support. Let us know if you need anything! The Support Team
Feb. 9, 2024
The App is very good but nothing on this planet is perfect so I can't give 5 stars. I will say, the response from customer service is outstanding. Whenever there has been an issue, the service team gets "ON IT" immediately. The app does have a few limitations but when used for it's intended purpose, it can't be beat! Way to go PC!
Hi there FixHome, We appreciate you taking the time to give us this review and acknowledging our support resources. We strive to give immediate attention to assisting merchants such as you with results so that you can get your store set up the way that you want. Thanks again! The Support Team
Jan. 14, 2024
Hi Creative Carpets, Thanks for the 4-star review! Feel free to reach out for any assistance!
Jan. 8, 2024
It is a great app, and I am shocked that the team decided to have a free plan for such a great app, I did run into problems with my theme but the support team was super helpful and also responded to all my messages way faster than expected. Great Product, Would recommend. But, as a little heads up, You do need to have a Shopify store 2.0 theme for it to work!
Hello SegPrint Studio, Thank you for leaving this great review and giving information to future merchants regarding Shopify 2.0 theme. We are glad that you reached out to support for assistance once you needed it. That is what we are here for! The Support Team
Dec. 6, 2023
Although it has been a little challenging figuring things out Shevaughn at customer service has helped me to fix the things I need to fix to give my customers the best shopping experience possible.
Greetings Gift Hut USA, Thanks for reaching out to us to help you get your app set up to promote the best experience for your customers. Shevaughn is a great support team member and we appreciate you acknowledging his assistance. Please reach out if you need anything else! The Support Team
Nov. 9, 2023
Although the app unfortunately did not work for my store as it doesn't allow dynamic pricing, the customer service, and Aman particularly, was incredible. So extremely happy to help and always there to reply to questions. That in itself makes the experience so much better.
Hi Meraki Scrubs, It is great that you were able to leave this review even though our features were not what you were looking for! We know that Aman is an amazing representative, and we are happy that he could guide you through the process. The Support Team
Oct. 5, 2023
Je viens d'installer l'application et je peux vous dire que le résultat est top! Le service client très rapide et très actif!! Merci beaucoup, je recommande!
Bonjour EternalCustom, Merci de nous avoir laissé cette excellente critique. Bonjour, Merci de nous avoir laissé cette excellente critique. Nous sommes heureux que nous puissions vous aider à configurer votre application. Nous sommes là si vous avez besoin de nous! Product Options & Customizer support team
July 24, 2023
We are on the basic plan. It is great. Good customer support. Highly recommended app if you want to have a variety of options on your products.
Hello PhonoLab, Thank you for your positive review. We are happy that you had good customer support. Product Options & Customizer is perfect for your product offerings. Stephanie & the Customer Support Team
June 8, 2023
Je trouve que leur service est #1. L'application est simple et efficace, j'ai appréciez leurs appelle de suivit suite à l'installation. Cependant j'attend avec impatience l'option live view pour donner l'expérience maximal à mes clients.
Hello to our friends at Dtail44 Merci pour l'incroyable critique. Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre application. Nous sommes ravis d'apprendre que notre équipe d'assistance a pu vous aider. Nous apprécions vraiment votre entreprise et nous sommes très reconnaissants de la confiance que vous nous accordez. Nous tenons à remercier des clients formidables comme vous pour votre incroyable soutien ! Tanu & The Product Customizer Support Team
April 27, 2023
Great customer service. Technical support is excellent. There is a little shortcoming that some minor problems need to be solved by contacting customer service, rather than perfect from the beginning.
Hello to our friends at WecustomGift Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team