Tracy Prints review for PC ‑ Product Options
Jan. 31, 2023
The app's speed was terrible; my browser reloaded too many times before I could enter the app, and the app forced me to use full screen mode despite the fact that I exited it hundreds of times. Furthermore, setting up variants is really inconvenient for me because I have to set up each variant for each product and cannot reuse them. When I use the add price option when add a product, my basket is reloaded many times before it displays the correct price. This has been an exceedingly negative experience, especially for my customers. The order after successful checkout contains some extra trash information over which the developer claims they have no control, when in fact that this is information created by them???
Hello to our friends at Tracy Prints Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) With respect to the complaints about app's speed, browser reload before you could enter the app and setting up variants, I can assure you that these issues are isolated in nature and we have not received any complaints of such kind of issues so far. It is difficult to say exactly what happened, but temporary network glitch might be one of the reasons. For your complaint regarding basket reloading many times, I will have my best developers check your issue and fix it. But for the issue with item customization carried over to the check out page, we do not have a solution as Shopify restricts us to modify the check out page unless you are using a Shopify Plus enterprise-level plan. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify. At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience. If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team
