Tisurvival review for Product Options & Customizer

April 28, 2017

Product customizer worked ok. At first I got it to add text boxes to some products and eventually set it up to extend the options I offered in my store. They are usually pretty fast on replying about questions or problems, but when I finally decided to remove it from my store because the integration was messy and confusing to my customers and myself I had a big problem. Before I deleted anything, I asked them if my website would work as it did before the install when I deleted the app. They assured me it would and I went ahead and deleted the app. The next morning I began to get emails from customers telling me there was a problem with the CHECKOUT on my website. I am not sure how much money this problem caused me for the half a day it was unresolved, but it is a lot more than the service they have provided. I sent them an email asking for help and no one got back to me. Is this because now I was a non paying customer? In a last ditch effort, I contacted shopify help and they were able to go in and clean up the mess they did on my site after about 20 or 30 minutes. If you value your business, do not have them modify your website. The integration they do is messy and unappealing.