Rou Collection review for PC ‑ Custom Product Options

This is the worst experience I’ve ever had. For 2 weeks, my business has been paralyzed because customization data fails to reflect in the cart and checkout. I am currently unable to switch to my new theme because of this app, and even worse, it has now stopped working on my current theme as well. They solved this exact same issue 8 months ago, so they know the solution, yet now they are constantly blaming the theme and refusing to take any responsibility. I’ve sent 6-7 emails every single day for 2 weeks with zero results. They keep passing the buck instead of fixing their own integration. If you value your business and your sanity, stay away. Completely unprofessional and unreliable!