Rou Collection review for PC ‑ Custom Product Options
March 10, 2026
This is the worst experience I’ve ever had. For 2 weeks, my business has been paralyzed because customization data fails to reflect in the cart and checkout. I am currently unable to switch to my new theme because of this app, and even worse, it has now stopped working on my current theme as well. They solved this exact same issue 8 months ago, so they know the solution, yet now they are constantly blaming the theme and refusing to take any responsibility. I’ve sent 6-7 emails every single day for 2 weeks with zero results. They keep passing the buck instead of fixing their own integration. If you value your business and your sanity, stay away. Completely unprofessional and unreliable!
Friends at Rou Collection, I am sorry that your experience has been so frustrating. The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix. Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer: ------------------ The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on. 1. Current live theme issue (bundle/cart drawer app) The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request. This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart. A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side. 2. Broadcast theme issue (new theme setup) The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists: if (form !== null && form.querySelector('[type="file"]')) { return; } This causes the Add to Cart button to stop working when a customer selects a file. Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it. We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended. Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved. ------------------ Thank you for your understanding. Sean H, Ops Manager, Product Customizer
Add variant option to personalizing and customizing products