Divine Saunas review for Product Options & Customizer

March 16, 2019

This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps. If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app. In short, the app promises conditional logic, but there are a TON of bugs. I've worked with computers my whole life, so I know a bug when I encounter one. And with this app, I experience them all the time. That wouldn't be the end of the world if the developers were responsive, but they've outsourced the support... and the outsourced support can only handle pre-defined cases, not do any research of their own. I've had a lot of questions / bug reports open with them for a month now. They always promise to get back to me, but without dev support, they can't. I would have given up on this app because of these bugs, but as far as I understand, this is the only app that runs only on Shopify servers, and is probably the fastest. The others I tested seemed to be slow and unreliable, so that's a definite bonus with this app. If only it did what it promises, I could give it five stars... but right now the practice is so far off from theory, that I'm definitely not happy. I've been able to get my products configured so they are somewhat usable, but it's come with a lot of workarounds, redesign and just making unnecessary compromises to the customer experience. With the promised conditional logic, it would be totally possible to prevent customers from selecting options that don't work with each other. Because of the constant bugs, I haven't been able to really do this, and have to instruct the customers to check this and that... and if they don't, the products get priced wrong. These kinds of things shouldn't be left up to the customer! The documentation on the conditional logic is very poor, so I'll give some tips for those of you that value the speed of this app over other apps (if I was doing this again, I would forget about the speed requirement). 1. If you have options measured in feet, don't use the ' character in the name. Bugs will result. 2. If you need to duplicate the options, don't do it in the product view. It may create weird issues, so only duplicate in the view that shows options for all products. 3. Don't plan options that depend on two or more other options. The logic only works on very simple options, and if (for example) your pricing depends on two different factors, you're safer not implementing it in the app logic... it may or may not work. 4. Same thing as with #3, but with trying to use the same option on two different conditions, combining with different option... won't work. 5. Undocumented "feature" that made me lose a couple of days: the "hide" option is more or less redundant. The app automatically hides all the options that have "show" setting on. Trying to hide options results in weird bugs. It was not easy to figure this out, and the support was clueless. 6. There's just a long list of lesser bugs, usability issues and generally bad development work. Please look into alternatives. Overall I must say I regret I chose this app. It is not being actively developed, even though it would really need that. I've now created over a hundred options and about 10 products in this app, and changing to a new one feels like too much work... I wish I'd known about these bugs and extremely limited support before choosing this app.