Overview Design review for PC ‑ Product Options
June 12, 2019
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!). Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...
