Breach review for Product Options & Customizer

1 / 5

Aug. 17, 2019

Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.

Store

Breach

Using app

2 days

Total reviews

2

Average rating

1.0

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Thanks for leaving us this review. This is Sean, the Customer Success Manager here. I have reviewed our email messages with you and it looks like we had some serious code conflicts on your theme files which caused customized pricing to add up incorrectly in your cart. VERY sorry about this trouble. I have messaged you again to try and offer some solutions and time frames for them, as we are committed to getting every store's theme working seamlessly with our app. This is indeed a very rare happening. If you decide to give us a chance to get this right for you, we will certainly work hard over the next day to do so! Thanks for your communication and understanding. -Sean H & The Product Options & Customizer Support Team

Product Options & Customizer for Shopify
Product Options & Customizer
4.8 star
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Product Options & Customizer | Personalize Product Variants

Shopify App Store