Family Shark review for PC ‑ Product Options
Sept. 3, 2020
The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star
Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer. I see that your unique theme was causing a rare issue with compatibility with our app, and it did take our support team longer than normal as they tried to get to the bottom of it. I'm VERY sorry about this, it is not at all what we aim for. We would love the chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your stores theme right away. Please let me know if I can help you with that? Again I'm very sorry about your experience. Sean H - Customer Success Manager
