All reviews

Rating Breakdown

  • 5
    89% (906 ratings)
  • 4
    5% (52 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (42 ratings)

Reviews with Text

  • 98% (1,001)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 30, 2024

Really helpful when i reached out and solved the issue in no time.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there Dunk Cookies, Thanks for the 5-star review. We are glad that you reached out to get assistance and that you received the resolution you were looking for. The Support Team

5 / 5 Share

Jan. 30, 2024

Very easy to use app and the customer service is EXCELLENT!

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi there Team Outfitters Sarnia, Thank you for leaving us this review and pointing out how great our customer support is! We appreciate you and are here if you need anything. The Support Team

5 / 5 Share

Jan. 29, 2024

The app is extremely easy to navigate and work, but more importantly Shevaughn in customer service is tremendous. He is so diligent and fast at responding to any of our problems and assures that they will be fixed immediately. He's on top of it. I couldn't ask for a better experience!

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello Nickel & Suede, We appreciate you taking the time to leave this fantastic review! Shevaughn takes pride in giving the best customer support service he can provide and it is great that you got to experience that. We are here if you need us! The Support Team

5 / 5 Share

April 7, 2024

Very good customer service and kindli help! Timely reply in different time zones!.Thank you very much for their work!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Greetings Safetyin, We are happy that you reached out to get assistance and we appreciate you acknowledging the support you received. Thank you! The Support Team

5 / 5 Share

Jan. 28, 2024

Good support

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there Einkpads, Thanks for leaving this review of our support team! We appreciate it. The Support Team

5 / 5 Share

Jan. 27, 2024

Fantastic service, I wasn't able to get a product to load on my product list. I sent a message and had the issue resolved immediately.. Awesome service..

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ohio Hat Company, We love to hear that you had fantastic service and we are especially happy that you reached out to us to get that support! With Product Options & Customizer, there are many different ways to set up your store and having that extra assistance can help in so many ways. Let us know if you need anything! The Support Team

5 / 5 Share

Jan. 26, 2024

Works great! Took me about 30 mins to figure it out and my support representative fixed an issue I had really quickly.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Greetings Surefoot, It is great to see that Product Options & Customizer works for what you need for your store. We are happy you reached out to our support team to get assistance. That is what we strive to do for our merchants! Thanks for the review! The Support Team

5 / 5 Share

Jan. 22, 2024

Great app with the needed options and easy to use. Great Customer support the few times needed

Using app

Over 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Greetings Twisted ShifterZ, Thank you for writing this review of Product Options & Customizer and our support services. We are here to help anytime you need it to get your business up and running the way you want it to be. The Support Team

5 / 5 Share

Jan. 22, 2024

Excellent customer support from Shevaughn.

Using app

Over 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Designer Bee of New England, We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this! The Support Team

5 / 5 Share

Jan. 22, 2024

Very good tech support. Recommend

Store

agamat

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Greetings agamat, Thank you for recognizing and recommending our support services. We appreciate your business. The Support Team

5 / 5 Share

Jan. 21, 2024

Aman is great with app and product customisation support. I ended up choosing this app for my product customisation because of their exceptional customer support. Thanks!

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Hello Bambi Bags, We appreciate you taking the time to recognize Aman's support and the value you received from him. We take pride in offering the best customer support service we can offer. Welcome to Product Options & Customizer. We are here if you need us! The Support Team

5 / 5 Share

Jan. 21, 2024

10 out of 10. A great app and even better support / service. This has made it really easy for my customers to fully customise there product. Why i didnt use this sooner i dont know. Thanks Olly.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there SINK GOLF, Thank you for leaving us this review of our app and support services. We are glad you reached out to get assistance to help with your customization needs. We are here to help anytime you need us! The Support Team

5 / 5 Share

Jan. 20, 2024

I signed up for the free trial tonight and had some trouble getting everything setup. I reached out via chat and Aman helped me right away. Very prompt and so helpful to get my customization working. Thank you!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi there K&J Keepsakes, Thank you for leaving us this great review! We are so happy that you reached out for assistance and that Aman was able to quickly help you out. It is great that Product Options & Customizer is able to provide you with what you need for your store. The Support Team

5 / 5 Share

Jan. 8, 2024

Always quick to help sort out any issues. Very polite and helpful. Cannot fault. Thanks particularly to Shevaughn for being so patient.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there Sketch.Stitch.Love Ltd., We appreciate you recognizing our support team. Shevaughn is an amazing team member and we are lucky to have him. Thanks for leaving this review and do not hesitate to reach out for anything. The Support Team

5 / 5 Share

Jan. 7, 2024

I have been using this app since I first started using Shopify, so since 2015 IIRC. It is perfect for highly customizable with many variations and, best of all, live chat tech support is FANTASTIC!! Last week I updated to a 2.0 theme and had no idea product customizer wasn't working ... not until I started looking at orders and realized there was no customization data present. I submitted as many screenshots as I could of all my efforts to fix the problem, created a staff account, and the Product Customizer team got everything working again within minutes. I'm so relieved! Thank you so much :)

Using app

Over 9 years

Total reviews

13

Average rating

4.5

Developer Reply

Hi there justthegoods, What a great review you left us! We really appreciate you taking the time to detail this review and acknowledge the support you received in setting up your new 2.0 theme. We strive to assist in every way that we can and we are here for you when you need us. Thank you for being a valued merchant! The Support Team

5 / 5 Share

Dec. 8, 2023

This app is amazing and the customer service is OUTSTANDING. Highly recommend!

Store

Kate's

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Greetings Kate's, It is great to hear that you had outstanding support services from our team in setting up your app. Thank you for acknowledging this and do not hesitate to reach out again if you need it! The Support Team

5 / 5 Share

Dec. 6, 2023

New to the app, very happy with the options provided and most of all the customer service. Both Nicoz and Shev were able to guide me step by step to install new features to my website and made a huge task feel quick, simple and easy to learn. Very excited to progress further and see what new features I can use. Thanks

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Dilmeet Kaur, This is a great review and we appreciate you leaving it for us! We love to hear that you are happy with the options and the customer support team. It is great that both Shev and Nicoz were able to give you the direction you needed to get your features on your website. Thanks for using Product Options & Customizer. The Support Team

5 / 5 Share

Oct. 2, 2024

This is 100 the BEST Product Options & Customizer App! Very easy to setup and user friendly layout. The tech support team was also amazing. I needed some help with my shop's custom options and they were so quick to respond I was impressed and the service was so outstanding. Highly recommend this app for any product options and customization! UPDATE: Now in 2024, and still the greatest product customizer app of all time. Technical support is top notch, super friendly and reliable. Thank you again to the amazing team!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Laser Cut Customs, What a fantastic review to read! We appreciate you acknowledging the app and the amazing support team we have in place to assist merchants such as you. Product Options & Customization is a great app with proven results and we are glad to have you as a valued merchant. Let us know if you need anything! The Support Team

5 / 5 Share

March 25, 2024

It has been about 3 years now and each time I have issues they fix them within 1 hour. I truly recommend. God bless everyone, the Lord Jesus Christ be with you all.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Greetings Flawlessraiders.net, Thanks so much for your excellent review! We love to hear that you have benefitted from Product Options & Customizer for over 2 years and that you have been able to use our great support team to assist you. We value your business! The Support Team

5 / 5 Share

Nov. 30, 2023

Excellent App with Outstanding Support!

Using app

About 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Hello Delicate Leather, Thank you for taking the time to leave us this 5-star review! We are happy to hear that the app and support is what you were looking for! The Support Team