Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,757
chart
#489
All reviews
Rating Breakdown
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April 30, 2024
This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!
Hello to our friends from Dr. Dough Donuts Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your inquiry! We're thankful for amazing customers like you! :-) -Melissa & The Product Options & Customizer Team
Sept. 29, 2020
I'm using this app for various options for a jersey. I wish the conditional logic component was included in the basic plan like some of their competitors, but overall a good app.
Hello to our friends from MandelaMade Shop Thank you for leaving us this awesome review! We really appreciate the feedback and we will take this into consideration for future updates :-) -Melissa & The Product Options & Customizer Team
Aug. 13, 2020
My current theme has a cart feature with a drawer that isn't compatible with this product, but the development team worked with me to make adjustments to create a workaround for this (by removing that element of the cart). We had several days of back and forth to get things squared away, but I was satisfied with their responsiveness and ultimately I'm happy with where we landed and am excited to have this app on my site! (I deducted one star since we had to disable the cart drawer as opposed to it working with this type of modern cart feature)
Hello to our friends from Two Doods by Jo Rose Design! Thank you for leaving this great review here! We appreciate it! We will definitely take that into consideration so we can serve you better. We wish Two Doods much success online! :-) Melissa & The Product Options & Customizer Team
July 30, 2020
I đin't see PRICE in "Creat new option" on this app , please help me to clear it thank you so much
Howdy! Sean here with Product Customizer. Thanks for the positive review, and for this note! I see we did email you already with this info. Hope that got you what you needed - if not, please email us at [email protected] and we are always here to help! Much appreciated and we hope Soldierconner store is super successful online! :) Sean & The Product Customizer Support Team
June 22, 2020
Great customer service, quick to respond. Willing to help you out if you don't understand instructions.
Hello to our friends from Odell's Gluten Free Bakery & Cafe! Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope Odell's Gluten Free Bakery & Cafe is massively successful in ecommerce! Sean & The Product Options & Customizer Team
May 28, 2020
I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!
Hello to our friends from CoffinComicsShop.com! Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce! Sean & The Product Options & Customizer Team
March 30, 2023
Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered. Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to the products that template is assigned to. We find ourselves have to remove all options from our products and reapplying the template each time we change the order of options in a template. Also to be able to apply rules to a template without first have to do it in the product customize page would be amazing.
Hello friends from Dynamic Designs! Thanks for leaving this feedback. Mass-updates to products where thousands of changes are taking place with one click do unfortunately take a little time to flow through all back-end systems. But we will be looking into other ways to speed that up. In regards to the limitations with making changes to templates that lots of products use, I am adding this to our product roadmap now. I agree that those functions would be really helpful. I've emailed you directly as well. Hit me up when you can - thanks again so much for your help! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
May 15, 2020
Great support needed help on installation and got a reply within the hour. Fast and knowledgeable. Would recommend,
Hello friends from VAPE DIRECT! So nice of you to leave this positive review here on the Shopify app store! It helps us so much. Glad you appreciate our customer support -- hope your online store sees huge success!! Thanks for the recommendation! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
Jan. 5, 2020
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Hello friends from LampBeat! So nice of you to leave us 5 stars on the Shopify app store here! It helps us so much. Hope the app is working well for you, and hope your online store sees huge success!! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
April 18, 2024
customer support was fast and answered my questions. My Issue was resolved quickly once I used the Chat system. Thank you
Hello friends from Makes by Mike! Your store is awesome! Glad the app is helping your store -- we think it's great as well! Also, we're proud of our staff and glad they provided fast support. Appreciate the top notch review... Hope your Makes by Mike products sell massively! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
Dec. 16, 2022
I have used this app for years, but the recent update has created issues without any warning. Hoping that in the new year they can resolve the flickering at checkout as it has an impact on user's trust at a crucial moment
Hello friends from Lucy Coggle! Your store is awesome! Glad our app has supercharged your store conversion! We feel think our app is great too :-) Also, we're proud of our staff and glad they provided you good support. Appreciate the top notch review... Hope your Lucy Coggle products sell massively! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
Nov. 19, 2019
I encountered some problems during the installation. It may be that the theme and the app are in conflict. They are very timely and patient to help me deal with it.
Hello friends from leatherpop! Thanks so much for this kudos! We love that you recommended our app out there, and that you felt our support was timely and patient. We work hard at providing good support ;) Best of luck to your store!! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
Oct. 11, 2019
This app generally provides a great deal additional function to my e-commerce store, and for that it's worth the price... However, the way product additions are calculated and displayed to the customer are pretty confusing. I'd prefer those calculations to be displayed differently, or not at all. The best part of this app is the lightening fast customer service and support. Whereas Shopify itself is doing a very poor job at support and follow up, Product Customizer steps in with nearly immediate follow-up and hassle-free resolution. I appreciate that!
Kelly Marie, Thanks for this good review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :) -Sean the Customer Success Manager & The Product Options and Customizer Support Team
Oct. 9, 2019
Overall, solves a need. Easy to add and edit options. The way it calculates price differences is bulky though, based in small coins instead of a whole. Makes pulling reports more difficult as well as changing/upgrading themes. Support is helpful
To our friends at ColsenKeane Leather - Thanks SO MUCH for the great review! We appreciate you taking the time to share your feedback :-) We love what we do and hope that your store is super-popular online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
July 31, 2019
We made some changes and had an issue with Product Customizer. We contacted app support and recieved really quick service. Daniel was very helpful and resolved our problem almost immediately after we contacted them.
Hello friends from Swag Store, Thanks much for the positive review here - we truly appreciate it! Hope you'll consider changing your 4-stars to 5-stars instead? If there's anything else we can do to earn that, please let us know ([email protected]). Daniel is the best, so I've passed on the kudos to him :) Hope your store sells millions! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 23, 2019
I had some problems installing the app but the suport was fantastic and solved my problems. And Now i have ti say that is a really good app with great suport.
Hello friends from FairOporto! We are so grateful for the positive review here on the app store! If there is anything we can do to get you to change your 4-star review to a 5-star review instead, we would be grateful! Please let us know if there is any other way we can earn that from you ([email protected]). In the meantime, hope that FairOporto is massively successful online! :) -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 8, 2019
I would give it 3.75 stars it does what it says and the customer support is exceptional. I had to pay extra to allow additional payment options. What I don't like is that when you make an addition to the cart it changes the # of cart items whit is confusing to the customer. Just not a seamless cart integration and it looks unprofessional.
Hello friends at Adorn Greek Gifts! This is Sean, the Customer Success Manager with Product Customizer :) Thanks for leaving us this rating! Glad our support has been great for you. I agree that checkout page integration is the toughest part for apps on Shopify to overcome. There is more than one solution to integrating extra charges into a store's cart and checkout page, and our app developers chose the one they did because it fixes most problems that other apps like ours don't... but unfortunately no solution on the Shopify app store solves them all. Thanks for understanding and taking the time here! -The Product Options & Customizer Team
April 10, 2019
This app has been a very good app for us to use. Does 99% of everything we need it to. One thing they need to integrate is the ability to use a different SKU per variant. Because of this I have to use Shopify variants AND the PC variants. I would prefer to use one or the other and not bounce back and forth. Customer service is responsive and fast. Danielle assisted me this evening and helped dial things in exactly as I wanted them. I would recommend this app for sure.
Oct. 19, 2018
I used his app to hep me create customized products. Simple and easy to use and it works great. I would highly recommend it.
Oct. 18, 2018
We’ve used just the basic part of the app, and it has been easy to use for us to add more customized options for our shop.