All reviews

Rating Breakdown

  • 5
    89% (889 ratings)
  • 4
    5% (51 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (44 ratings)

Reviews with Text

  • 98% (984)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 25, 2024

Amazing support - fixed my issue within 10 minutes of reporting it! Would highly recommend *****

Store

cove

Using app

Over 5 years

Total reviews

7

Average rating

5.0

Developer Reply

Hello to our friends from cove It's extremely great of you to leave this great review here, we appreciate the support and we are glad we could assist you! :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

Oct. 15, 2021

Kevon and his team always respond right away when we need some updating or have questions. So many of our products need unique personalization options and Product Options and Customizer allows us to offer a wide variety for our customers.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends from Designs by Linda Nee Thank you for leaving this awesome 5 star review! We wish you and your store great success :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 17, 2021

Kevon was amazing!!! I accidentally deleted this app which threw our site into a tailspin because we lost the ability for our customers to personalize their items. Not good for a personalization store!!! It took me a few days to realize what had happened, but once I got to the bottom of it, I sent an email to the company immediately. Thank goodness for their attention! He had us up and running again in just over 2 hours, and we didn't have to redo all of our products, it came back up and is working wonderfully. I can NOT recommend this app enough! We do personalization of all types, and with this app, our job is much easier. Work smarter, not harder... add this app your store, too! All of us at www.EnchantedMemoriesBranson are thankful for your help, Kevon!

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Hello to our friends from Enchanted Memories, Custom Engraving & Unique Gifts We are happy we could assist you! Thank you for leaving us this great review! :-) We wish you and your store all the best! -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 25, 2025

Custompressions Great App to enable customer options for personalizing/customizing product selection. Customer Service is fast and attentive. Needed help with updating Customizer for new theme version, Shevaughn was responsive and quick to make the changes so could proceed with my site updates. Always great service!

Using app

Over 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Custompressions Thank you for leaving us this awesome review! We are extremely happy we could assist you :-) We will extend your heartfelt thanks to Kevon! Happy selling :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 13, 2021

Customer Support is 100% on it. had an app issue that was QUICKLY solved! i love this APP thanks team!

Using app

2 months

Total reviews

5

Average rating

4.2

Developer Reply

Hello to our friends from SpeedySlaps Thank you for leaving us this great review! We are glad we could help :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 11, 2021

I've really struggled with setting up options for my store while designing it. This app was the first to deliver something very close to what I had imagined after having gone through 3 or 4 other apps. I'd definitively say this is one of the better product options app for Shopify stores (integration: 4.7/5) . The team was generally super helpful in overcoming issues with integrating the app, although at times I found that it could be a little slow to get the ball rolling (customer service: 4/5). Yet again that may have been due to my high expectations! Personally, I'm happy with the app and if the price point suits you then I would definitively recommend it!!!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Sibylle Jewels We are happy our app was able to provide a solution! Thank you for leaving us this awesome review! :-) We wish you and your store great success! -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 5, 2021

I made the decision to use this app over others after careful consideration. It seemed to fit what I needed at the right price. I am pleased I did. The customer support has been fantastic from Sheniel in order to tweak it to work perfectly for what I need. Would highly recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Gulppp.com Really nice of you to leave us this awesome review! We will let Sheniel know that her assistance was greatly appreciated. -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 4, 2021

Amazing customer support! They were a life saver with their super fast response and edits. Very useful plugin!

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from kickstartkids Thank you for leaving this awesome review! We are happy that you are satisfied :-) We wish you and your store great success! -Melissa & the Product Customizer Support Team

5 / 5 Share

Feb. 2, 2021

Product Customizer is a great app, very easy to use. The customer service is also amazing. Whenever I had a problem, Nathan would immediately help me to solve it. Thank you so much!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Next Custom Gift Thank you! We are glad you love the app :-) Thank you for the kudos on our customer service! We are happy we could assist you! -Melissa & the Product Customizer Support Team

5 / 5 Share

March 9, 2021

Many thanks to Sean and the team! Product Customizer has been responsible for creating our 3 best-selling custom products. After working to perfect our solution, I can proudly recommend this app and customer service. Each time we have an issue with the customizer, they handle it right away!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends from Taffy Town Thank you for leaving this review! We are glad the app is working great for you, we appreciate the recommendation -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 27, 2021

Great product, easy to use out of the box. As soon as I had any issues customer service helped me out within hours, it was amazing! Really friendly CS team. Product does what is says on the label, Adds options and Customizes, really easy to use!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Aerial Silks New Zealand Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 26, 2021

Product Options and Customizer is a Great App that allowed us to setup our product options quickly. Their amazing support team provided fast support when we needed it.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from HartCo. Home & Body Thanks for leaving us this fantastic review! We’re glad we could assist and we're pleased our efforts resonated with you! :-) We wish you and your store all the best online! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Jan. 10, 2021

Excellent customer service! First of all, the app is super easy to use and allows my customers to upload photos directly to my site for personalized orders. When I switched themes I had an issue with the app and they helped me right away. Thank you!

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends from Cafe Emporos Thank you so much for leaving us this kind review! We are glad that you love the app and we are glad we could assist you! Thank you for your support :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 28, 2020

Great app, love the integration with PageFly. The support team goes above & beyond to help you customize the form(s) to match your theme. Thank you all for the help, now go download this app! PS, this is a real review not some computer generated response. How can you be sure? Nipples. No one in their right mind would write that.

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from The Indy Connection We appreciate this awesome review! We are glad we could help, we will relay your kudos to our support team ;-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 17, 2020

I had some specific tweaks to make the app work and display my product in the best way for our customers and the support team did a great job working with me to customize the app to work for us.

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from 928sRus, Inc. Thank you for writing us this great review! We are glad the app is working well for you so far and we are thankful for your support :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Dec. 8, 2020

Great app for giving all your products additional options in a variety of ways. Super helpful team behind the app, that are ready to help you if you need a hand. Definately worth it!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from BergArtsmykke We are super happy you love the app! Thank you for leaving us this awesome review, we truly do appreciate it :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Nov. 30, 2020

I've been using this app for years now. I recently did something silly that removed the code and messaged them late at night, by 9am the next morning they had it squared away and all is well. Super easy to use, would definitely recommend. Great customer service. I use with the Retina theme.

Using app

About 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Figs & Ginger A big heartfelt thank you for leaving this great review! Thanks for the kudos on our customer service, we are glad we could be of great help to you :-) we wish Figs & Ginger major success online! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Nov. 27, 2020

I just started using this app. Had trouble with the installation, caused by a different app which was installed, that first made it impossible to change the html/css code as it was supposed to be. THE SUPPORT TEAM then was super fast, within 1 hour everything was fixed and set. Now I am ready to go to use this easy to handle app. Will upgrade soon, to use more detailed functions. Thanks for a simple and great working solution – to customize my shop offers!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Calma Candle Co. Thank you! We will definitely extend your kudos to our support team! We really appreciate this awesome review :-) -Melissa & The Product Options & Customizer Team

5 / 5 Share

Nov. 27, 2020

This app has helped us with the customization and ease of ordering for our customer. The support team is great with their swift reply and assistance!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Key-Orient Lamitec Pte Ltd Really appreciate you taking the time out to write this great review! We will definitely extend your kudos to our support team! We hope Key-Orient Lamitec Pte Ltd is super successful online! -Melissa & The Product Options & Customizer Team

5 / 5 Share

Nov. 20, 2020

Product customizer is great app for those looking to add additional variants or options to their product pages. The customer service is great - they are very quick to reply and always willing to help!

Using app

Over 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Hello to our friends from One Tree Planted Thank you a thousand times for leaving this great review! We sincerely appreciate it! We hope One Tree Planted is super successful online :-) -Melissa & The Product Options & Customizer Team