All reviews

Rating Breakdown

  • 5
    79% (963 ratings)
  • 4
    8% (103 ratings)
  • 3
    2% (27 ratings)
  • 2
    2% (23 ratings)
  • 1
    9% (104 ratings)
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5 / 5 Share

Nov. 27, 2019

Great Team, Art helped me solve all my problems. App works great and Bold aways goes above and beyond.

Using app

Over 4 years

Total reviews

6

Average rating

5.0

Developer Reply

Hello there! We're glad to hear that Art was able to help you out with everything you needed. We always aim to provide our merchants with world-class support, and we're glad you were able to experience that under the circumstances. Happy Black Friday, and best of luck with your sales!

5 / 5 Share

Nov. 26, 2019

Customer service is quick and very responsive. Dan was AWESOME and went above and beyond helping me out!!! This is my second BOLD product app (Product Options & Discounts) and I am very happy with both. I'm thinking about getting Bundles in the future...if they will offer me a bundle price that is!

Using app

About 2 months

Total reviews

3

Average rating

4.3

Developer Reply

Hello there! We appreciate the kind words about our service and apps - we aim to offer the best support to our customers as quickly as possible, especially around such busy times as this! We love hearing that you've been using a couple of our apps and are enjoying both of them! We love helping our merchants reach their full potential on their stores. We hope bundle pricing is something we can offer in the future. :-)

5 / 5 Share

April 3, 2020

Got very good serice from Naman for an issue. Thank you very much Excellent customer service by Chintan. It is very nice to speak to a person instead of chat or email. He answered all my questions and told me to call back if a have difficulties. Thank you again!

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there! Thanks so much for the review. We are glad that Chintan was able to speak with you directly in order to answer all of your questions; we love offering phone support as well as it is sometimes more convenient for merchants. We look forward to continuing to help you should you need anything! Best of luck with your Black Friday sales!

5 / 5 Share

Nov. 25, 2019

customer service via chat is fantastic. Dylan was so helpful and kind! Looking forward to exploring all the features of this app

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! We really appreciate your kind words about our customer service team; live chat is certainly an awesome way to get quick answers to more general questions! We look forward to seeing how you set your sale up! Please don't hesitate to reach out again if you need any other assistance. By the way, your Rolling Stones kiddie clothes are adorable!

5 / 5 Share

Nov. 25, 2019

We use bold Discounts for our Black Friday sales. support is excellent, very friendly and fast. Thanks to Rahul, Derek and so many more at the Bold Team!

Using app

Over 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello! We're really happy to hear that you trust and rely on our app to run your Black Friday sales. Our support team is on standby for extended hours into the Black Friday/Cyber Monday weekend, so please don't hesitate to reach out if you need any additional assistance. Thanks so much for taking the time to leave us a review! We look forward to seeing your Black Friday success. :-)

5 / 5 Share

Nov. 22, 2019

Working on a logo offer that works with pop up carts like PayPal. Sukh helped me great! I am having the team work on my site now.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there! Thanks so much for the review; we're happy to hear that Sukh was able to assist you with getting your logo offer working properly. We're glad our specialists were able to help you out! Please let us know if we can assist with anything else.

5 / 5 Share

Nov. 20, 2019

Great support from Mayank and great app! They always go out of their way to help make things work and can't beat the chat support.

Using app

Almost 3 years

Total reviews

9

Average rating

4.1

Developer Reply

Hi there, thank you so much for the review! We really appreciate the kind words about our support team - live chat is definitely a great feature that we love offering for more general questions, and we're glad you were able to utilize it! Please let us know if we can assist with anything else. :-) Your goat milk soap and whipped body butter look amazing, by the way!

5 / 5 Share

Aug. 31, 2020

Amazing app!! You can create discounts REAAALLY easy. The best part is the customer service! Challi solved all of my problems! The only "issue" is that the installation is not automatic, so they have to do it and it takes a while.

Store

Zazü

Using app

About 1 month

Total reviews

13

Average rating

4.9

Developer Reply

Hi there! Thanks so much for the review. I'm so sorry that you were provided the wrong information by our live chat specialist; we have some newer specialists on the team, however it should have been confirmed. I'm glad that you were able to get ahold of our product experts who made sure that the change from English to Spanish was made for your app! We love hearing that you're enjoying the app, and look forward to seeing your success during BFCM! Please reach out if you have any other questions about the app. :-)

5 / 5 Share

Oct. 30, 2019

Really amazing customer support – fast, friendly and helpful. Dylan was really lovely – best customer support you could hope for.

Using app

About 20 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hello! Thanks so much for taking the time to leave us a review; we're so glad to hear that Dylan was able to give you the amazing support we strive for. He's newer to the team, but has been doing such a great job helping our merchants. Thank you again for the kind words!

5 / 5 Share

Oct. 28, 2019

Great app with great support, Chintan was able to answer all of my questions and was fantastic help.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review; we're glad to hear that Chintan was able to answer all of your questions and help you out with Bold Discounts. We look forward to seeing your success with it, and please let us know if we can help with anything else!

5 / 5 Share

Oct. 18, 2019

This app is easy to use and really makes the process of offering discounts super easy. I had exceptional service from Marty and am very happy with the level of support and the swift responses I have received. As a small business owner, I am incredibly happy with the high quality of support I received as I am able to concentrate on my business and can trust that my questions and concerns will be addressed by the Bold Team. Thank you Marty for your excellent service!

Using app

About 3 years

Total reviews

3

Average rating

4.0

Developer Reply

Thank you for taking the time to leave us a review! We really appreciate your honest take, and are super glad to hear that you're finding the app easy to use. Marty is a great guy, and we're thrilled that he was able to help you out! Please let us know if we can help with anything else; we will definitely address any question or concern you might have!

5 / 5 Share

Oct. 18, 2019

Figure out my issue quickly and I just started. I will see how it performs. They installed liquid for me so I'm hoping this works for us.

Using app

About 1 month

Total reviews

10

Average rating

4.8

Developer Reply

We're glad to hear that our team was able to get things sorted for you; sorry that you ran into those in the first place! We look forward to seeing what you do with our Discounts app, and are always here every step of the way, so please don't hesitate to reach out if you need any assistance. :-)

5 / 5 Share

Oct. 17, 2019

I had some problems regarding activating sale and support team was very helpfull, we solved my problem through 2 e-mails. It is nice to know that you can count on them 24/7.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, we're very sorry to hear you ran into some issues getting your sale activated! Our support team aims to get everything solved for you in as quick a manner as possible, so we love to hear that everything was sorted for you shortly after you contacted us. Please let us know if we can assist with anything else!

5 / 5 Share

Sept. 18, 2019

This is an excellent app that Shopify store owners will want to consider to increase sales on their store.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2019

I want do some coding stuff and bold have excellent offer me th is extra help not just for app , thank you guys ,Chintan and Parminder

Using app

Over 1 year

Total reviews

4

Average rating

4.5

Developer Reply

Thanks so much for the review! We're glad to hear that Chintan and Parminder were able to help you out with the coding customizations you wanted to make. We're definitely ready to help with what we can!

5 / 5 Share

Sept. 11, 2019

I'm so happy with the results of this app and especially thankful for Parminder for helping me build out an upsell offer that is unique to my Shopify store.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you again for your reviews! We're so glad that Parminder was able to help get Discounts and Upsell working together on your store, exactly how you wanted them. :-)

5 / 5 Share

Sept. 4, 2019

It's in Staging mode for now as we're testing it out still but so far so good. Really helpful support and Developers are quick to optimize the app to our needs. Feel free to outreach them if you need some specific customization. We're missing some functionality like picking add-on item from Shopify catalog instead of upload images from the zero but Developers mentioned they're working on increasing features in a future and collect all feature requests from their customers, so hopefully our request will be heard. Thank you!

Using app

Over 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Hi there! We're so happy to hear you're liking the app so far, even if you're just testing it for now. Our support team is stellar, and always at the ready to answer any questions or help with any issues that arise. So glad to see that our team has been able to assist you during your testing process with this, and other apps! We're definitely always looking to add new features for our customers and are always interested in hearing feedback, so thank you for your suggestions! We hope to implement these changes someday soon. :-)

5 / 5 Share

Aug. 23, 2019

We had an issue with a small icon that appeared on our sale pages and Rahul quickly fixed the issue! He was courteous and extremely knowledgable and I would highly recommend using the app. The chat feature is amazing and I will definitely be using it in the future. Way to go Rahul, thank you!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! We're so happy to hear that Rahul was able to solve the problem with the icon for you so quickly. Thanks so much for recommending our product and leaving us a review! We look forward to speaking with you again in the future.

5 / 5 Share

Aug. 21, 2019

I had a small issue with the installation of the app on www.handinpocket.com Rajni, Shawn and Frank worked to quickly resolve the issue. The app is now working as I expected. Thanks team!

Using app

About 1 year

Total reviews

4

Average rating

4.3

Developer Reply

Hey there; we're so sorry to hear you ran into an issue while trying to get the app installed! But, it's great to see that our support team was able to get things sorted out for you quickly so you could begin using the app ASAP. Please let us know if you need anything else! The clothing you sell is absolutely gorgeous, by the way.

5 / 5 Share

July 26, 2019

Rajni and Abhijeet were able to fix my query very quickly and without me having to spend too much time explaining my issues.

Using app

7 months

Total reviews

4

Average rating

4.8