VOL Surcharge Fee & Extra Fees
The reviews are overwhelmingly positive and consistently praise the app’s flexibility, especially for complex fee setups in Shopify and Shopify POS. Merchants highlight that it can handle advanced use cases such as product-specific fees, location-based charges, B2B rules, payment-method surcharges, customs/duty scenarios, and market-specific handling fees. A major strength mentioned repeatedly is the founder’s hands-on involvement: users say Vugar personally configures setups, tests edge cases, explains limitations clearly, and responds extremely quickly. Many reviewers appreciate the personal, friendly, transparent support and the fact that the team takes ownership until the fee works correctly. The main negative aspect is not about the app’s core value, but about the complexity of some Shopify setups and platform limitations. Several reviewers note that their requirements were difficult to implement and required careful testing, and a few mention that some configurations were still being finalized or that Shopify itself limits what can be automated. There are also occasional mentions of compatibility issues or the need for additional investigation, though these are presented as being handled honestly and proactively. Overall, the reviews suggest a strong app backed by exceptional support, with the only real friction coming from complex merchant requirements and Shopify constraints rather than the app experience itself.
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Hele snelle service van Vugar. top app!
★★★★★ Exceptional hands-on support for a complex pickup and shipping fee setup! We needed a very specific fee configuration for our Shopify store, and VOL Extra Fees has been a great solution so far. Our business sells bicycles and accessories, and we wanted to apply a $150 transfer fee per bicycle when customers choose local pickup in St. Petersburg, while keeping shipping free of that additional transfer fee. Accessories also needed to be excluded entirely. It sounds straightforward, but getting all those conditions to work together in Shopify required more attention than I initially expected. What really impressed me was Vugar, the founder of VOL Apps, who personally took care of the configuration rather than leaving us to figure everything out ourselves. He configured the different cart options, applied the fee rules to the correct product collection, and tested the calculations to make sure the charge was $150 for one bicycle and $300 for two. He also paid attention to the little details that are easy to overlook. He adjusted the cart styling to match our store, added an explanation so customers could understand the transfer fee, and even tested the mobile tooltip at different screen sizes to make sure it displayed properly. Another thing I appreciated was his transparency. He clearly explained Shopify's limitations around delivery selections and why customers still need to choose the corresponding method at checkout. During the final checks, he also identified a cart refresh compatibility issue. Rather than pretending everything was perfect, he acknowledged it and escalated it for further investigation. That's the kind of support I value: someone who takes ownership, tests the actual customer experience, and is honest about anything that still needs attention. The communication was fast, friendly, and refreshingly personal. And apparently, a few Jim Carrey GIFs are included with the technical support! The fee calculations are working correctly in our tests, and we're finishing the remaining compatibility checks. If you need a Shopify fee app capable of handling product-specific conditions, pickup options, and quantity-based charges, VOL Extra Fees is definitely worth considering. Thank you, Vugar, for your attention to detail, patience, and willingness to go beyond the basic setup. It's been a very positive experience!
Großartiger Service und Unterstützung. Alle Fragen und Wünsche wurden zügig und perfekt umgesetzt!
Vielen herzlichen Dank für diese tolle Bewertung! 🙏 Es hat mir wirklich Freude gemacht, dich bei deinen individuellen Anforderungen zu unterstützen. Gerade bei komplexeren Gebührenregeln kommt es auf die kleinen Details an, und umso schöner ist es zu hören, dass du mit unserer Unterstützung so zufrieden bist. Für mich bedeutet guter Support nicht nur, Fragen schnell zu beantworten, sondern auch zuzuhören, die Anforderungen zu verstehen und gemeinsam die passende Lösung zu finden. Vielen Dank für dein Vertrauen in VOL Apps! Wenn du für PV Komplett weitere Anpassungen oder neue Gebührenregeln benötigst, bin ich jederzeit gerne für dich da. 😊 — Vugar
Great app with exceptional hands-on support from the founder! I had a fantastic experience with VOL Extra Fees, especially with the level of personal support provided by Vugar, the founder. We needed a specific fee configuration for our Shopify store, and I wasn't looking forward to spending hours figuring out the technical settings and testing everything myself. Shortly after reaching out, Vugar personally welcomed me and immediately offered to take care of the entire setup. It's rare to find a Shopify app where the founder is this involved in helping individual merchants. The app offers useful flexibility, but what really makes VOL stand out is knowing that there's a real person behind it who's willing to take ownership of your requirements.
This App actually works for a surcharge on POS "Retail". We are a wholesaler so our products are priced at Wholesale, but some beauty products we can sell to the public, but at a higher price. Everyone can discount, but we needed the opposite which seemed to be impossible to find - until now! Vugar set everything up for me - walked me through the final couple of steps at our Shopify POS and voila, it is all working. Customer tagged retail or doesn't have a wholesale account, automatically the surcharge is added. Staff don't have to do anything - it just happens. Great customer service - very very quick and all was done and running in a very short amount of time, which included me reaching out to Vugar who happens to be the owner who assisted us every step of the way. It is brilliant and it really fills a need for our particular type of store. Thank you VOL for a great app and great personal service. Deborah, Owner, DK Beauty
This review genuinely made my day! 🙏 I especially loved your line: "Everyone can discount, but we needed the opposite!" 😂 That's such a perfect way to describe the challenge you were facing. Your setup was a great example of how every business has its own unique requirements. You already had your wholesale pricing in place, but needed Shopify POS to automatically recognize retail customers and apply the correct surcharge—without asking your staff to remember extra steps or manually adjust prices. And that final "voilà, it is all working" moment was exactly what I was hoping for! 🎉 I'm particularly happy that we got everything configured, walked through those final POS steps together, and confirmed that the surcharge was applying automatically as intended. That's the kind of outcome I love seeing: something that initially seemed impossible becoming one less thing your team has to worry about. Thank you for recognizing the personal effort behind the setup. I genuinely enjoy working directly with merchants, understanding their workflows, and finding practical solutions that fit their businesses. Thank you for trusting VOL Apps. It was an absolute pleasure helping DK BEAUTY, and your thoughtful review means a lot to me and our team. And if you ever discover another Shopify feature that seems to work only one way when your business needs the opposite, you know who to challenge next! 😂 — Vugar 😊
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