VOL ‑ Surcharge & Product Fees
The reviews for the VOL Shopify App are overwhelmingly positive, highlighting the app's stability, ease of use, and exceptional customer support. Users appreciate the app's ability to add fees, tariffs, and surcharges seamlessly to their online stores, with many mentioning the founder, Vugar, providing personalized assistance. The support team is praised for being responsive, helpful, and going above and beyond to ensure users' needs are met. Additionally, users mention that the app is effective in solving specific issues like adding handling fees, setup fees, and environmental fees. Overall, the app is described as reliable, user-friendly, and a valuable tool for managing custom fees on Shopify stores.
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fantastic service. sorted a very annoying issue i was having with charging tarrifs to US customers
Vugar support agent 10/10. Helped me set up a customs fee for US-based customers. Recommend!
10/10 — I’ll happily take that! 😄 Thank you so much for the review and recommendation. It was a pleasure helping you get the customs fee configured specifically for your US customers. I’m glad we could go from installation to a working setup together within your first hour with VOL. And one tiny correction: support agent by day, founder who refuses to stay out of the support chat by choice 😂 Thanks for trusting VOL Apps, and if your customs or fee requirements evolve, you know where to find me. — Vugar 😊
super awesome experience. very personalized and always ready to do unique adjustments based on our needs. they are quick and super informed! I recommend 100%
Thank you so much for this — and especially for trusting us for the past three months! 🙏 “Very personalized” is probably one of my favorite things to hear about our support. We know every merchant has their own workflow and sometimes the answer isn’t sitting behind a standard setting or checkbox. If something needs a unique adjustment, we’d much rather understand why you need it and see what we can build around your business. It’s been a real pleasure supporting Bows Coffee Roasters, and your 100% recommendation means a lot to our whole team. Three months down — hopefully many more coffees and custom adjustments ahead. ☕😄 — Vugar
Funciona perfectamente y la atencion al cliente es espectacular. Me adaptaron la APP para que funcionara con mi tienda
¡Muchísimas gracias por la reseña! 🙏 Me alegra especialmente leer que no solo la app funciona perfectamente, sino que pudimos adaptarla a vuestra tienda. Para mí esa es una parte muy importante del soporte: si cada negocio funciona de una manera diferente, la solución también tiene que poder adaptarse. Ha sido un placer trabajar personalmente en vuestro caso y dejar todo funcionando como necesitabais. Gracias por confiar en VOL Apps durante estas primeras semanas. Y si Altos Humos necesita otra adaptación en el futuro, ya sabéis dónde encontrarme. 😊 — Vugar
Cannot fault the support from Vugar, he's absolutely gone above and beyond to get the fees/tariffs for both EU and US sales set up on my website and configured it to match my business branding. In his own words our setup wasn’t completely straightforward and required some custom configuration around fees for different locations, but he took the time to work through everything properly rather than just giving me instructions and leaving me to figure it out. He personally configured the setup, tested it, explained how I could test the different country scenarios myself, and kept me updated throughout the process. It took a little time to get everything exactly right, but I really appreciated that he cared about getting it right rather than rushing it. Very responsive, friendly and genuinely helpful. It feels like you’re working directly with someone who actually cares about how the app works for your store. Really happy with the experience so far and appreciate the late-night banter whilst he worked away behind the scenes. Thank you Vugar!
This review genuinely made me smile — especially the late-night banter getting an official mention 😂 Thank you! Your setup definitely gave us a few puzzles to solve. EU fees, US tariffs, different location scenarios, custom configuration, and then making the whole thing actually look like it belongs on Sealy MacWheely rather than something an app dropped onto the store. But that’s also what made it fun to work on. I’m particularly glad you mentioned that we took the time to get it right rather than rushing it. I’d much rather spend an extra hour testing different scenarios with you than say “done” and leave you discovering an edge case later. Thank you for trusting me with your store after only a few hours of using VOL. I thoroughly enjoyed working with you — and apparently our support package now officially includes late-night banter at no additional charge. 🤪 Whenever Sealy MacWheely needs us, I’m here. — Vugar 😊
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