Omni Food Equipment review for VOL ‑ Surcharge & Product Fees

We run a B2B wholesale store on Shopify and needed something fairly specific: an automatic tailgate surcharge that would apply whenever a customer's cart exceeded certain amount. ​ ​ I came across VOL Extra Fees and reached out to their support. Within minutes, I was welcomed personally by Vugar, the founder himself. And this wasn't your typical customer support experience. Instead of sending me a generic response or asking me to spend hours figuring out settings, Vugar immediately wanted to understand our business requirements and offered to handle the entire configuration himself. His exact philosophy was something along the lines of: “Life is too short to spend time setting up a fee app.” I couldn't agree more! What impressed me was how straightforward and personal the interaction felt. I explained that we needed a tailgate fee triggered by a specific cart value, and Vugar immediately understood the requirement and offered to configure it through Shopify collaborator access. There was no unnecessary technical jargon, no complicated onboarding process, and certainly no shortage of personality. At one point, I even received a Forrest Gump GIF. Apparently, founder-led technical support at VOL also includes entertainment. For a wholesale business, having flexible fee rules is important. Not every business operates with standard shipping charges or simple flat fees, and being able to discuss specific requirements directly with someone who understands Shopify makes a real difference. We're still working through the setup, so I can't speak to long-term performance just yet. But the support experience has already been refreshingly different. If you're running a B2B or wholesale Shopify store and need conditional fees, surcharges, or more advanced pricing logic, VOL Extra Fees is definitely worth exploring. And if you happen to speak with Vugar, be prepared. You might come looking for a fee solution and leave with a few laughs along the way. Great first impression, genuinely personal support, and a founder who clearly enjoys helping merchants. Highly recommended based on the onboarding experience so far!