WorkbenchHub review for UpCharge Fees Addons Surcharge
April 19, 2023
This app did work but just did not do what we needed. And the support was clear and timely. Our issue was after uninstalling the app. They did correct our issue and support is in the process of cleaning up our site....for which we are grateful...thank you. For reference...The issue was the uninstall process not fully uninstalling the app and all that it created. Many days after uninstall, we noticed that we had two new collections (Fees Products and Products) showing up on our live site and the original add-on fee was still listed as a "product". These collections were generated by the app. In addition, the app adds a set of conditional formatting ("mws_fee_generated") to all of the collections. This was not removed with uninstall and we were concerned there were other code not removed after uninstalling. We could not figure out which app did this or what to do to solve this. We finally found out that it was this app from Mageworx. Took many hours to try and solve and sort out. Not something that we appreciated, but they did correct the issues. Uninstalling an app should clear the app and all that it created. Very poor execution on the uninstall process.
Hello, We appreciate your feedback and are sorry for your experience. We do understand your concern and the inconvenience caused. But the thing is that we can't remove products automatically right after the uninstallation for technical reasons. When you delete the app, Shopify blocks our access to the store via API at once. As a result, we can't perform any further actions like removing products/collections left. That being said, this is caused by Shopify's limitations, and we can't overcome them on our end. As a possible solution, we are considering adding a button to the app's Settings that would clear all the app resources from the store. The store admin will be able to use it before uninstallation. We'd highly appreciate it if you could share feedback about this workaround.
Fees, surcharges, and add-ons to increase your sales and AOV