Rating

4.5

feedback

137

Reviews

chart

#250

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    9%
  • Less than a month
    45%
  • Less than a year
    27%
  • More than a year
    15%

Reviews Summary

The reviews for the UpCharge Fees Addons Surcharge Shopify App are overwhelmingly positive, highlighting the exceptional customer service and quick response times of the support team. Users appreciate the app's functionality in adding fees, surcharges, and tariffs to orders, making it a valuable tool for managing additional costs. The support team, including members like Maggie, Angie, Evgeniya, and Polina, is praised for being knowledgeable, patient, and going above and beyond to assist users with any issues or customization needs. The app is described as essential for handling US tariffs, with users finding it easy to set up and use, especially with the dedicated support provided.

Highlights

Exceptional customer service and quick response times
Functionality in adding fees, surcharges, and tariffs
Praise for the knowledgeable and supportive support team
Ease of setup and use, especially for managing US tariffs
Appreciation for the app's essential role in handling additional costs

Rating Breakdown

  • 5
    80% (109 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (6 ratings)
  • 1
    9% (12 ratings)

Reviews with Text

  • 99% (135)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 27, 2026

Using app

--

Total reviews

10

Average rating

4.9

5 / 5 Share

April 23, 2026

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2026

They helped to fix my problem fast, great service

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2026

It works in Canada, specifically for the Alberta import fees on wine. I had to call support because I didn't know how to test this. Support was responsive and pleasant.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2026

The absolute best support of any Shopify App we've used, very professional and great app for both Online an POS systems!! Amazing!!

Using app

6 days

Total reviews

1

Average rating

5.0

All reviews

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