Upcharge Surcharge Fees Tariff
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer service and quick resolution of issues by the support team. Many users highlighted the responsiveness and helpfulness of the team, particularly mentioning specific team members like Javid, Zia, and Maggie. The app itself was described as easy to use and effective, especially in managing fees and customizations for orders. However, there were a few users who mentioned specific limitations of the app, such as issues with non-Shopify Plus stores and glitches after a period of use. Overall, the majority of reviews commend the app for its functionality and the outstanding support provided by the team.
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Excellent & timely fix to my concern, Thank you so much!
Thank you so much! We’re really glad we could resolve your concern quickly. We truly appreciate your kind words! 😊
The app stopped working for me (user error due to a theme update) and Zia from support was very helpful in getting it back up and running for me. It's very helpful being able to customize fees so thoroughly, especially with the headache of tariff fees being introduced. Very useful app and good customer support.
Thank you so much for the feedback! We’re glad you’re happy with the app and our support. 😊
Absolutely amazing!! Javid went out of his way many times and has exceeded and gone beyond my expectation. hes a great employee and very valuable in customer service especially with AI being such a big part of all industries now. its refreshing. 11/10. Highly recommend!!!!!!!!!!
Thank you so much for the 11/10 review! Our entire team strives to go above and beyond for our merchants, so hearing that you had such a refreshing, genuinely human support experience means the absolute world to us. We're thrilled we could exceed your expectations, and we're always here whenever you need a hand!
Excellent customer service. We had an issue in the coding that the app was not making a fee show up correctly in the cart. Javid and the team found the issue, sent me the custom CSS, and guided me where it needed placed and solved our issue. I wish more companies would have the kind of service that was provided to us like UC Lab LLC.
Thank you so much for the kind words! We’re thrilled that Javid and the team could resolve the cart fee issue for you quickly with the custom CSS. Delivering top-notch support is always our main goal at UC Lab LLC, and feedback like yours truly means the world to us. Please don't hesitate to reach out if you ever need anything else!
The team was extremely helpful when the app wasn’t working as intended and kindly provided a refund for the period when we experienced the issue. Everything is now working as it should for our store, and we’re very happy with the app!
Thank you so much for the kind words! We’re glad everything is working smoothly now. 😊
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