Upcharge Fees & Product Addons
The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praised the app for its functionality and the excellent customer support they received. Users highlighted the quick response times and helpfulness of the support team, particularly mentioning specific team members like Javid, Maggie, and Angie. The app was described as easy to use and effective in adding extra fees or handling taxes at checkout. However, on the negative side, some users experienced issues with the app causing glitches in their store, such as breaking the checkout flow or increasing product prices unexpectedly. Support response times were also criticized in some cases, with delays in resolving issues. Additionally, there were complaints about the app not meeting specific requirements or causing compatibility issues with certain themes.
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I absolutely love the Upcharge App. I’ve been using it for over 6 years now and its allowed me to open up a new channel of sales by offering a rush service option for my products. Not only have I been able to earn extra income, the team (shout out to the Devs and Javid) have been so incredible and open to new features and listened to all my feedback. Recently they sent out an email asking if there was anything I could think of that they could do and improve on. Not only did they listen to my idea, the devs were like ninjas and installed it on my site!! And they are so fast, they finished it in less than 24 hours. I went to check the code myself and the documentation and instruction in the code was next level. Very through, explained how it worked and what it could and could not do. They are the best, you will not regret installing this on your store. If you have questions just reach out to them, they are true gems.
Quick and knowledgeable. Appreciate the help!
App functionality and customer service from the original developer (Mageworx) have been absolutely exceptional! Thank you for this great tool!
Great app for managing fees. The setup was straightforward, and it integrates seamlessly with our store. It provides the flexibility we needed and works reliably without affecting the customer experience. The support team has also been responsive and helpful whenever we've had questions.
Quick and awesome customer service
Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our support team.
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