Upcharge Surcharge Fees Tariff
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We received amazing and responsive support from Javed. He quickly understood our queries, provided clear guidance, and resolved our issues efficiently. His prompt assistance made the entire process smooth and hassle-free.
Thank you for the kind words! We’re glad Javed could help and make the process smooth. We truly appreciate your support! 🙌
The app itself does exactly what we need it to do and at a reasonable price. We did have a bug with the app but customer support were quick to respond to our message, explain what the issue was in detail and resolved it very quickly.
Thank you for the wonderful feedback! We’re glad the app is meeting your needs and that our support team could quickly identify and resolve the issue. We really appreciate your trust and support! 🙌
Excellent support from Javid! He got back to me straight away regarding an issue with our fees not activating at checkout and resolved it immediately, despite it being outside normal office hours. Really impressed with the quick response and excellent service. Thank you!
Thank you so much for the wonderful feedback! We’re really glad Javid could quickly resolve the issue and get your fees working properly at checkout. We truly appreciate your kind words and are always happy to help, 🙌
Cumple con lo que promete y el soporte es maravilloso!!!
¡Muchas gracias por tus amables palabras! 😊 Nos alegra saber que la aplicación cumple con lo que promete y que nuestro equipo de soporte ha podido ayudarte. ¡Agradecemos mucho tu confianza y apoyo!
There was a coding issue when I set up the Upcharge App. But Javid was great at fixing it and got us up and running super quick!
Thank you so much for the 5-star review! We're thrilled that our team could quickly resolve the issue and get everything running smoothly for you. We're always here to help!
Super simple to set up with excellent support. The application is easy to use, integrates well, and offers plenty of flexibility.
Thank you so much for the 5-star review! We're thrilled to hear that you found the setup easy and enjoyed our support. We're always here to help
We faced a tech issue with this app and our site (which usually work fine together) but they were extremely fast and responsive to the issue Javid specifically was great to work with, 2 thumbs up!
Thank you so much for the 5-star review! We're glad we could resolve the technical issue quickly for you. Javid sends his best regards and appreciates the shoutout!
Excellent & timely fix to my concern, Thank you so much!
Thank you so much! We’re really glad we could resolve your concern quickly. We truly appreciate your kind words! 😊
The app stopped working for me (user error due to a theme update) and Zia from support was very helpful in getting it back up and running for me. It's very helpful being able to customize fees so thoroughly, especially with the headache of tariff fees being introduced. Very useful app and good customer support.
Thank you so much for the feedback! We’re glad you’re happy with the app and our support. 😊
Absolutely amazing!! Javid went out of his way many times and has exceeded and gone beyond my expectation. hes a great employee and very valuable in customer service especially with AI being such a big part of all industries now. its refreshing. 11/10. Highly recommend!!!!!!!!!!
Thank you so much for the 11/10 review! Our entire team strives to go above and beyond for our merchants, so hearing that you had such a refreshing, genuinely human support experience means the absolute world to us. We're thrilled we could exceed your expectations, and we're always here whenever you need a hand!
Excellent customer service. We had an issue in the coding that the app was not making a fee show up correctly in the cart. Javid and the team found the issue, sent me the custom CSS, and guided me where it needed placed and solved our issue. I wish more companies would have the kind of service that was provided to us like UC Lab LLC.
Thank you so much for the kind words! We’re thrilled that Javid and the team could resolve the cart fee issue for you quickly with the custom CSS. Delivering top-notch support is always our main goal at UC Lab LLC, and feedback like yours truly means the world to us. Please don't hesitate to reach out if you ever need anything else!
The team was extremely helpful when the app wasn’t working as intended and kindly provided a refund for the period when we experienced the issue. Everything is now working as it should for our store, and we’re very happy with the app!
Thank you so much for the kind words! We’re glad everything is working smoothly now. 😊
Very nice guys, they helped me with an issue very quick :-)
Thank you so much! Glad we could help quickly and get everything sorted. 😊
Great support!
Thank you so much for the kind words! We’re really glad you had a great support experience. We truly appreciate your feedback! 🙌
Customer support was very fast and helpful. We had issues using the app on our own but got it working exactly as we intended with their help.
Thank you so much for the wonderful feedback! We’re glad our team was able to quickly help resolve the issues and get everything working exactly as you intended. 🙌
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support and are happy to have you with us! 🙌
Thank you for the 5-star rating! ⭐️ Your support means a lot to our team. We really appreciate you choosing our app! 🙏
was responsive and kept me updated on the process; gave me all the information I needed and helped me with escalating the problem to engineering team
Thank you so much for the wonderful feedback! 🙌
Prompt and friendly help from a human!!
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