Upcharge Surcharge Fees Tariff
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very helpfull and the customer service is very good
Fast and detailed attention. Until now all my doubts have been answered and helped without any problem
We have had this app on our store for some time and while it always gave us a good service working around the Shopify shortcomings, at some point some fees would just not show anymore. After talking to the support team found out that a new system was in place, cleaner, more effective and it was just a matter of creating the fees again. Special thanks to Javid who guided us thru the changes needed and was able to sort all of our issues promptly
Brilliant app that I've started using to add import fees and customs for international orders. Customer support is fantastic, very responsive and extremely helpful. Couldn't recommend enough!
amazing support, quick responses and great communication throughout the process; delivers according to requirements
Thank you so much for your kind feedback! 😊 We’re really happy to hear that you had a great experience with our support, communication, and overall process.
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick, knowledgeable hand.
Review: Excellent tool! Customer service resolves issues promptly whenever problems arise.
Thank you so much for your review! 😊 We’re glad you’re enjoying the app, and we’re always happy to help whenever needed.
Review: Excellent tool! Customer service resolves issues promptly whenever problems arise.
Thank you for the great feedback! 😊 We’re happy to hear the app has been useful for you and that our support team could assist quickly whenever needed.
Zia is very helpful
Thank you so much for your kind words! 😊 I’m really glad I could help. It truly means a lot to hear your feedback, and I’m always happy to assist whenever needed.
Great customer service. Been using them for years. Very happy!
We’re truly happy to hear that you’ve had a great experience with our customer service and the app. Your trust and long-term support mean a lot to us. If you ever need any assistance, we’re always here to help!
Thank you for taking the time to share your rating. We noticed you uninstalled the app shortly after trying it out, and we would love to learn more about how we can improve. Our support team has already reached out to you via email to see how we can assist and make things right for your store. Please check your inbox whenever you have a moment—we would be more than happy to welcome you back!
His setup is very simple, and customer service responds promptly; I recommend using it.
Thank you so much for your kind words and recommendation! 😊 We’re really glad to hear that you found the setup simple and our customer service responsive. Your support truly means a lot to us.
App is easy to use and the support received was very prompt and helpful
Thank you so much for your kind words! We're really glad to hear that you found the app easy to use and that our support team was able to assist you promptly. 😊
I absolutely love the Upcharge App. I’ve been using it for over 6 years now and its allowed me to open up a new channel of sales by offering a rush service option for my products. Not only have I been able to earn extra income, the team (shout out to the Devs and Javid) have been so incredible and open to new features and listened to all my feedback. Recently they sent out an email asking if there was anything I could think of that they could do and improve on. Not only did they listen to my idea, the devs were like ninjas and installed it on my site!! And they are so fast, they finished it in less than 24 hours. I went to check the code myself and the documentation and instruction in the code was next level. Very through, explained how it worked and what it could and could not do. They are the best, you will not regret installing this on your store. If you have questions just reach out to them, they are true gems.
Wow, thank you so much for the incredible 5-star review and for being a loyal partner for over 6 years! Hearing that we’ve helped unlock new sales channels for your store truly means the world to us. Javid and our "ninja" dev team loved the shout-out, and we promise to keep delivering that same lightning-fast support and care. Thanks for being an absolute gem of a customer - here is to many more years of success together!
Quick and knowledgeable. Appreciate the help!
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick, knowledgeable hand.
App functionality and customer service from the original developer (Mageworx) have been absolutely exceptional! Thank you for this great tool!
Thank you so much for the 5-star review! We are absolutely thrilled to hear that the app’s functionality is serving your store so well. Mageworx laid an incredible, high-quality foundation for this tool, and we are deeply committed to carrying that exceptional legacy and standard of customer care forward. We are always here to ensure your store runs smoothly. Should you ever need anything else in the future, please don’t hesitate to reach out to us. Thank you for being a valued user
Great app for managing fees. The setup was straightforward, and it integrates seamlessly with our store. It provides the flexibility we needed and works reliably without affecting the customer experience. The support team has also been responsive and helpful whenever we've had questions.
Thank you so much for the wonderful 5-star review! We are thrilled to hear that the app is giving you the exact flexibility you need and that it runs reliably behind the scenes without disrupting your customer experience. Keeping your store's checkout smooth and seamless is our top priority. Our support team is always here and happy to help whenever you have questions. Thanks for being a valued part of our community
Quick and awesome customer service
Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our support team.
Zia was great to work with and was able to fix the issue that I was having.
Thank you so much for your kind words! I’m really glad I could help resolve the issue for you and get everything working as expected 😊 It was a pleasure assisting you. If you ever need any help in the future, please don’t hesitate to reach out. We're always here to help!
Supporten er hurtig, og løser alle issues - kabuuum :)
Thank you so much for the awesome 5-star review! We are thrilled to hear that our support team has been quick and helpful. We're always here whenever you need us
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