Upcharge Fees & Product Addons
Easily add fees, custom fees, cod fees, and a surcharge
Rating
4.6
feedback
141
chart
#129
All reviews
Review RSS Feed
May 7, 2026
Great support!
Thank you for your feedback! We’re happy to hear you had a great support experience—feel free to reach out anytime 😊
May 4, 2026
I need an App to add extra handling fees at checkout, this was perfect app for me and it does not require me to subscribe to shopify high price plan or a yearly plan and I really appreciate their customer support " Javid " Later I needed to modify my product page to remove express checkout, they have an easy chat button i used and the AI was trying to help me but it was difficult for me to understand how to do this tech things, immediately Javid noticed that I was struggling with AI, so he jumped into the chat and within 2 min the problem was solved, I don't give 5 stars to any app, but honestly he earned it.
Thank you so much. I’m really glad I could jump in and help you navigate those tech hurdles so you could get back to business quickly. It’s truly a pleasure having you with us, and I appreciate your kind words.
April 27, 2026
Thank you for your feedback. We’re happy to have you with us.
April 22, 2026
They helped to fix my problem fast, great service
Thank you so much for review! We’re thrilled that we could resolve your issue quickly. We’re happy to have you with us.
April 16, 2026
It works in Canada, specifically for the Alberta import fees on wine. I had to call support because I didn't know how to test this. Support was responsive and pleasant.
Thank you so much for the kind words! We’re thrilled to hear the app is working smoothly for your specific needs and that our team could help you get everything tested and ready to go.
April 14, 2026
The absolute best support of any Shopify App we've used, very professional and great app for both Online an POS systems!! Amazing!!
Thank you so much for the incredible review! We are beyond thrilled to be called the 'best support' you've experienced—that’s a high bar, and we’re honored to have reached it. It’s great to hear that the app is serving you well across both your online store and POS. We’re always here whenever you need us. Wishing you continued success
April 9, 2026
We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support. I was told "The order was placed from an older Android device (Android 10K, released around 2019). Please note that the letter “K” in Android 10K typically indicates a customized or modified browser/WebView environment rather than a standard Android browser version. In such cases, the device may be using a custom or embedded browser, which can affect how scripts are executed. This is a known scenario — issues may occur due to outdated or customized browser environments on such devices. Since our app relies heavily on JavaScript for validation and interaction, compatibility with older or modified browsers unfortunately cannot be guaranteed. Shopify officially supports only the two most recent versions of major browsers, as outlined in their documentation" This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.
Thank you for your feedback. I’m sorry we couldn't meet your expectations initially. After investigating, we found that the issue was tied to a rare, non-standard browser environment that falls outside of Shopify’s official support. We also helped resolve some internal store configurations to ensure the app runs at its most stable. I’ve sent you a personal email with more details, as we’d love to help you get everything set up perfectly.
April 8, 2026
Increased the prices of all my products by 33%!
Thank you for your feedback. Actually, this is technically impossible. Our app does not have permission or functionality to change your product prices. We only add fees at checkout; we never touch your original price tags. The 33% increase you’re seeing must be caused by a theme setting or another app. I’ve already sent you an email to help you find the real cause - let's fix this together!
April 8, 2026
This app help solve the problem i met, and Good support by Zia, when i rise a question , he solved for me shortly. thanks.
Thank you so much for your kind words! We’re thrilled to hear that Zia was able to help you resolve your questions so quickly. I’ll be sure to pass your kind words along to him - he’ll be happy to know he made a difference. We're always here whenever you need a hand.
March 10, 2026
Thanks for the promptly response and support from UF team
Thank you for the kind words! Our team is always here whenever you need a hand. Wishing you great success with your store
March 3, 2026
Very helpful, detailed and response time was great! Thank you.
Thank you so much! We aim for both speed and detail so you can get back to business without the guesswork. We're always here whenever you need a hand.
Feb. 27, 2026
Wonderful customer service! Thank you for the prompt and detailed response.
Thank you so much for the kind words! We're always here whenever you need a hand.
Feb. 23, 2026
Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.
Thanks for your review! Happy we could help and get things sorted fast. If you ever need help refining your add-on fee, we’re here.
Feb. 20, 2026
A great tool and wonderful support
Thank you for the 5-star review! 💙 We’re glad the tool is helping, and we’re always here if you need anything.
Feb. 13, 2026
This app is super handy! We use it to easily add shipping insurance to orders. And the support team is awesome – they're super knowledgeable, always find solutions fast, and super responsive.
Thank you for your review! 😊 So glad the app fits your shipping insurance setup well. And we really appreciate the kind words about our support team. We’re always here if you need anything!
Feb. 13, 2026
Great customer service! Fast, knowledgeable and helpful reps!
Thanks for the 5-star review! 💙 We really appreciate it! And we’re always here whenever you need a hand.
Feb. 9, 2026
"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"
Thank you so much for the 5-star review! 😊 We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you. If you ever need help with further adjustment, just reach out - we’re always here to help.