Upcharge Fees & Product Addons
Easily add fees, custom fees, cod fees, and a surcharge
Rating
4.5
feedback
137
chart
#381
All reviews
Review RSS Feed
April 16, 2026
It works in Canada, specifically for the Alberta import fees on wine. I had to call support because I didn't know how to test this. Support was responsive and pleasant.
April 14, 2026
The absolute best support of any Shopify App we've used, very professional and great app for both Online an POS systems!! Amazing!!
April 9, 2026
We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support. I was told "The order was placed from an older Android device (Android 10K, released around 2019). Please note that the letter “K” in Android 10K typically indicates a customized or modified browser/WebView environment rather than a standard Android browser version. In such cases, the device may be using a custom or embedded browser, which can affect how scripts are executed. This is a known scenario — issues may occur due to outdated or customized browser environments on such devices. Since our app relies heavily on JavaScript for validation and interaction, compatibility with older or modified browsers unfortunately cannot be guaranteed. Shopify officially supports only the two most recent versions of major browsers, as outlined in their documentation" This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.
April 8, 2026
This app help solve the problem i met, and Good support by Zia, when i rise a question , he solved for me shortly. thanks.
Feb. 27, 2026
Wonderful customer service! Thank you for the prompt and detailed response.
Feb. 23, 2026
Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.
Thanks for your review! Happy we could help and get things sorted fast. If you ever need help refining your add-on fee, we’re here.
Feb. 20, 2026
A great tool and wonderful support
Thank you for the 5-star review! 💙 We’re glad the tool is helping, and we’re always here if you need anything.
Feb. 13, 2026
This app is super handy! We use it to easily add shipping insurance to orders. And the support team is awesome – they're super knowledgeable, always find solutions fast, and super responsive.
Thank you for your review! 😊 So glad the app fits your shipping insurance setup well. And we really appreciate the kind words about our support team. We’re always here if you need anything!
Feb. 13, 2026
Great customer service! Fast, knowledgeable and helpful reps!
Thanks for the 5-star review! 💙 We really appreciate it! And we’re always here whenever you need a hand.
Feb. 9, 2026
"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"
Thank you so much for the 5-star review! 😊 We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you. If you ever need help with further adjustment, just reach out - we’re always here to help.
Jan. 24, 2026
Works perfectly for my cart added percentage surcharge! They also got the best support I ran across in a while!
Thanks for the 5-star review! 😊 Glad it’s working smoothly for your percentage surcharge setup. We really appreciate the kind words about our support. If you ever want help fine-tuning anything, just let us know!
Jan. 8, 2026
a good app for charging our customers local taxes based on their location
Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.
Jan. 7, 2026
We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.
Thank you so much for the 5-star review! 🙏 We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it. If you ever need help, just reach out anytime!
Dec. 30, 2025
Fantastic app with more fantastic support :) Maggie, Evgeniya and the colleagues are doing a great job here. They are ultra fast and finding for almost every problem a solution. Furthermore, they were very patient to me :) many thanks guys!
Thank you so much for the wonderful review! We’re really happy to hear you’re enjoying the app and that our support team was able to help. We truly appreciate your kind words and your trust 💜 If you ever need anything else, we’re always here for you!