Upcharge Surcharge Fees Tariff
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Excellent & timely fix to my concern, Thank you so much!
Thank you so much! We’re really glad we could resolve your concern quickly. We truly appreciate your kind words! 😊
The app stopped working for me (user error due to a theme update) and Zia from support was very helpful in getting it back up and running for me. It's very helpful being able to customize fees so thoroughly, especially with the headache of tariff fees being introduced. Very useful app and good customer support.
Thank you so much for the feedback! We’re glad you’re happy with the app and our support. 😊
Absolutely amazing!! Javid went out of his way many times and has exceeded and gone beyond my expectation. hes a great employee and very valuable in customer service especially with AI being such a big part of all industries now. its refreshing. 11/10. Highly recommend!!!!!!!!!!
Thank you so much for the 11/10 review! Our entire team strives to go above and beyond for our merchants, so hearing that you had such a refreshing, genuinely human support experience means the absolute world to us. We're thrilled we could exceed your expectations, and we're always here whenever you need a hand!
Excellent customer service. We had an issue in the coding that the app was not making a fee show up correctly in the cart. Javid and the team found the issue, sent me the custom CSS, and guided me where it needed placed and solved our issue. I wish more companies would have the kind of service that was provided to us like UC Lab LLC.
Thank you so much for the kind words! We’re thrilled that Javid and the team could resolve the cart fee issue for you quickly with the custom CSS. Delivering top-notch support is always our main goal at UC Lab LLC, and feedback like yours truly means the world to us. Please don't hesitate to reach out if you ever need anything else!
The team was extremely helpful when the app wasn’t working as intended and kindly provided a refund for the period when we experienced the issue. Everything is now working as it should for our store, and we’re very happy with the app!
Thank you so much for the kind words! We’re glad everything is working smoothly now. 😊
Very nice guys, they helped me with an issue very quick :-)
Thank you so much! Glad we could help quickly and get everything sorted. 😊
Great support!
Thank you so much for the kind words! We’re really glad you had a great support experience. We truly appreciate your feedback! 🙌
Customer support was very fast and helpful. We had issues using the app on our own but got it working exactly as we intended with their help.
Thank you so much for the wonderful feedback! We’re glad our team was able to quickly help resolve the issues and get everything working exactly as you intended. 🙌
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support and are happy to have you with us! 🙌
Thank you for the 5-star rating! ⭐️ Your support means a lot to our team. We really appreciate you choosing our app! 🙏
was responsive and kept me updated on the process; gave me all the information I needed and helped me with escalating the problem to engineering team
Thank you so much for the wonderful feedback! 🙌
Prompt and friendly help from a human!!
We found this app was not suitable for a Non Shopify Plus store because it only allows for IP Country location. So an order placed in one country for delivery in another will not apply the tariffs to delivery country. And orders placed through a Starlink connection often get USA fees charged no matter what country they are being delivered to. App would probably be fine for Shopify Plus Stores where you can set up checkout shipping address as a condition.
The app has been working perfect for months and when we had a website upgrade, there was a little glitch, but the UC Lab development team jumped right on it and got it fixed. Very pleased.
Thank you so much for the kind words! We’re always here to help whenever you need us. Happy to have you with us!
Fast Resolved by Zia - good support
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and our support. We’re always here whenever you need us 😊
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick hand.
Reached out to app support for help with some technical issues we were having with the app. Javid was very helpful and we were able to get all issues sorted promptly.
Thank you for the great feedback! We're thrilled to hear that everything is now running smoothly for your store. Our entire team is always here to help whenever you need us
Javid was very helpful and attentive.
Thank you so much! We love hearing that you had a great experience. Our entire team works hard to keep our support fast and attentive, so knowing we hit the mark for you means the world to us.
very helpfull and the customer service is very good
Thank you so much for your review. We do our best to make our support feel like talking to a helpful friend. We’re always in your corner
Fast and detailed attention. Until now all my doubts have been answered and helped without any problem
Thank you so much for the kind words. We're always here whenever you need us!
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