Upcharge Surcharge Fees Tariff
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The app has been working perfect for months and when we had a website upgrade, there was a little glitch, but the UC Lab development team jumped right on it and got it fixed. Very pleased.
Fast Resolved by Zia - good support
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and our support. We’re always here whenever you need us 😊
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick hand.
Reached out to app support for help with some technical issues we were having with the app. Javid was very helpful and we were able to get all issues sorted promptly.
Thank you for the great feedback! We're thrilled to hear that everything is now running smoothly for your store. Our entire team is always here to help whenever you need us
Javid was very helpful and attentive.
Thank you so much! We love hearing that you had a great experience. Our entire team works hard to keep our support fast and attentive, so knowing we hit the mark for you means the world to us.
very helpfull and the customer service is very good
Thank you so much for your review. We do our best to make our support feel like talking to a helpful friend. We’re always in your corner
Fast and detailed attention. Until now all my doubts have been answered and helped without any problem
Thank you so much for the kind words. We're always here whenever you need us!
We have had this app on our store for some time and while it always gave us a good service working around the Shopify shortcomings, at some point some fees would just not show anymore. After talking to the support team found out that a new system was in place, cleaner, more effective and it was just a matter of creating the fees again. Special thanks to Javid who guided us thru the changes needed and was able to sort all of our issues promptly
Thank you so much for the wonderful feedback! We are so glad that our new system is working even better for your store. I'll be sure to pass your special thanks along to Javid—he will be thrilled to hear it! We're always here to support your business.
Brilliant app that I've started using to add import fees and customs for international orders. Customer support is fantastic, very responsive and extremely helpful. Couldn't recommend enough!
Thank you so much for the brilliant review! We're thrilled to hear that the app is making international shipping easier for you. Our team is always here whenever you need us. Wishing you great sales!
amazing support, quick responses and great communication throughout the process; delivers according to requirements
Thank you so much for your kind feedback! 😊 We’re really happy to hear that you had a great experience with our support, communication, and overall process.
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick, knowledgeable hand.
Review: Excellent tool! Customer service resolves issues promptly whenever problems arise.
Thank you so much for your review! 😊 We’re glad you’re enjoying the app, and we’re always happy to help whenever needed.
Review: Excellent tool! Customer service resolves issues promptly whenever problems arise.
Thank you for the great feedback! 😊 We’re happy to hear the app has been useful for you and that our support team could assist quickly whenever needed.
Zia is very helpful
Thank you so much for your kind words! 😊 I’m really glad I could help. It truly means a lot to hear your feedback, and I’m always happy to assist whenever needed.
Great customer service. Been using them for years. Very happy!
We’re truly happy to hear that you’ve had a great experience with our customer service and the app. Your trust and long-term support mean a lot to us. If you ever need any assistance, we’re always here to help!
Thank you for taking the time to share your rating. We noticed you uninstalled the app shortly after trying it out, and we would love to learn more about how we can improve. Our support team has already reached out to you via email to see how we can assist and make things right for your store. Please check your inbox whenever you have a moment—we would be more than happy to welcome you back!
His setup is very simple, and customer service responds promptly; I recommend using it.
Thank you so much for your kind words and recommendation! 😊 We’re really glad to hear that you found the setup simple and our customer service responsive. Your support truly means a lot to us.
App is easy to use and the support received was very prompt and helpful
Thank you so much for your kind words! We're really glad to hear that you found the app easy to use and that our support team was able to assist you promptly. 😊
I absolutely love the Upcharge App. I’ve been using it for over 6 years now and its allowed me to open up a new channel of sales by offering a rush service option for my products. Not only have I been able to earn extra income, the team (shout out to the Devs and Javid) have been so incredible and open to new features and listened to all my feedback. Recently they sent out an email asking if there was anything I could think of that they could do and improve on. Not only did they listen to my idea, the devs were like ninjas and installed it on my site!! And they are so fast, they finished it in less than 24 hours. I went to check the code myself and the documentation and instruction in the code was next level. Very through, explained how it worked and what it could and could not do. They are the best, you will not regret installing this on your store. If you have questions just reach out to them, they are true gems.
Wow, thank you so much for the incredible 5-star review and for being a loyal partner for over 6 years! Hearing that we’ve helped unlock new sales channels for your store truly means the world to us. Javid and our "ninja" dev team loved the shout-out, and we promise to keep delivering that same lightning-fast support and care. Thanks for being an absolute gem of a customer - here is to many more years of success together!
Quick and knowledgeable. Appreciate the help!
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick, knowledgeable hand.
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