Upcharge Fees & Product Addons
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The absolute best support of any Shopify App we've used, very professional and great app for both Online an POS systems!! Amazing!!
Thank you so much for the incredible review! We are beyond thrilled to be called the 'best support' you've experienced—that’s a high bar, and we’re honored to have reached it. It’s great to hear that the app is serving you well across both your online store and POS. We’re always here whenever you need us. Wishing you continued success
We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support. I was told "The order was placed from an older Android device (Android 10K, released around 2019). Please note that the letter “K” in Android 10K typically indicates a customized or modified browser/WebView environment rather than a standard Android browser version. In such cases, the device may be using a custom or embedded browser, which can affect how scripts are executed. This is a known scenario — issues may occur due to outdated or customized browser environments on such devices. Since our app relies heavily on JavaScript for validation and interaction, compatibility with older or modified browsers unfortunately cannot be guaranteed. Shopify officially supports only the two most recent versions of major browsers, as outlined in their documentation" This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.
Thank you for your feedback. I’m sorry we couldn't meet your expectations initially. After investigating, we found that the issue was tied to a rare, non-standard browser environment that falls outside of Shopify’s official support. We also helped resolve some internal store configurations to ensure the app runs at its most stable. I’ve sent you a personal email with more details, as we’d love to help you get everything set up perfectly.
Increased the prices of all my products by 33%!
Thank you for your feedback. Actually, this is technically impossible. Our app does not have permission or functionality to change your product prices. We only add fees at checkout; we never touch your original price tags. The 33% increase you’re seeing must be caused by a theme setting or another app. I’ve already sent you an email to help you find the real cause - let's fix this together!
This app help solve the problem i met, and Good support by Zia, when i rise a question , he solved for me shortly. thanks.
Thank you so much for your kind words! We’re thrilled to hear that Zia was able to help you resolve your questions so quickly. I’ll be sure to pass your kind words along to him - he’ll be happy to know he made a difference. We're always here whenever you need a hand.
Thanks for the promptly response and support from UF team
Thank you for the kind words! Our team is always here whenever you need a hand. Wishing you great success with your store
Very helpful, detailed and response time was great! Thank you.
Thank you so much! We aim for both speed and detail so you can get back to business without the guesswork. We're always here whenever you need a hand.
Wonderful customer service! Thank you for the prompt and detailed response.
Thank you so much for the kind words! We're always here whenever you need a hand.
Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.
Thanks for your review! Happy we could help and get things sorted fast. If you ever need help refining your add-on fee, we’re here.
A great tool and wonderful support
Thank you for the 5-star review! 💙 We’re glad the tool is helping, and we’re always here if you need anything.
This app is super handy! We use it to easily add shipping insurance to orders. And the support team is awesome – they're super knowledgeable, always find solutions fast, and super responsive.
Thank you for your review! 😊 So glad the app fits your shipping insurance setup well. And we really appreciate the kind words about our support team. We’re always here if you need anything!
Great customer service! Fast, knowledgeable and helpful reps!
Thanks for the 5-star review! 💙 We really appreciate it! And we’re always here whenever you need a hand.
"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"
Thank you so much for the 5-star review! 😊 We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you. If you ever need help with further adjustment, just reach out - we’re always here to help.
excellent
Thank you for review.
Works perfectly for my cart added percentage surcharge! They also got the best support I ran across in a while!
Thanks for the 5-star review! 😊 Glad it’s working smoothly for your percentage surcharge setup. We really appreciate the kind words about our support. If you ever want help fine-tuning anything, just let us know!
a good app for charging our customers local taxes based on their location
Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.
We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.
Thank you so much for the 5-star review! 🙏 We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it. If you ever need help, just reach out anytime!
Fantastic app with more fantastic support :) Maggie, Evgeniya and the colleagues are doing a great job here. They are ultra fast and finding for almost every problem a solution. Furthermore, they were very patient to me :) many thanks guys!
Thank you so much for the wonderful review! We’re really happy to hear you’re enjoying the app and that our support team was able to help. We truly appreciate your kind words and your trust 💜 If you ever need anything else, we’re always here for you!
Outstanding support team
Thank you for your feedback! We’re really glad to hear you had a great experience with our support team. If you ever need anything else, we’re always here to help.
It’s essential for the U.S. tariffs. When I was having trouble with the app, their support was amazing. Thank you, Angie and Evgeniya! Don’t hesitate to reach out to the team—they’re incredibly kind and helpful. One pro tip from me: when testing the app, make sure to select your own country as well, not just the U.S. It should work properly then. If something doesn’t show up, it’s likely due to your IP address. Good luck!
Thank you so much for the wonderful review and for sharing your experience with the app 💙 We’re really glad to hear that the app is helping you with U.S. tariffs and that our support was helpful when you ran into trouble. It truly means a lot that you took the time to highlight that. Also, huge thanks for sharing your pro tip about testing with your own country selected and keeping IP in mind - that’s very valuable advice for other merchants who might be setting things up for the first time. If you ever need anything else, please don’t hesitate to reach out. We’re always happy to help! 🙌
Great App and brilliant customer service. Went above and beyond to help me!!
Thank you very much for your kind words and 5-star review! 🌟 We’re glad to hear the app is working well for you and that our team was able to assist you beyond your expectations. If you need any further help or have suggestions, please don’t hesitate to reach out.
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