UpCharge Fees Addons Surcharge

Thank you so much for the glowing review! We’re thrilled to hear that Maggie was able to assist you so efficiently and make such a positive impact on your experience. We’ll be sure to pass along your kind words — Maggie definitely deserves the recognition! We’re so glad to know that you love the app and the support we provide. If you ever need anything else, don’t hesitate to reach out. Your satisfaction means the world to us! Thanks again for taking the time to share your feedback! A+++ is music to our ears!

Thank you so much for the kind words! We're thrilled to hear you're enjoying the app and that Maggie and the team have been helpful. We truly appreciate your support and are always here if you need anything! 😊

Thank you so much for the amazing feedback! We're thrilled to hear you’re happy with our support team — we’re always here if you need anything! 😊

Thank you so much for your kind words! We're thrilled to hear that the app has been such a valuable solution for your business, especially with the added complexity of new tariffs. It’s great to know that our support team was able to help you get everything set up just right. We truly appreciate your feedback and your trust in us - please don’t hesitate to reach out if you ever need anything in the future!

Bardzo dziękujemy za ocenę 5 gwiazdek! Cieszymy się, że aplikacja działa bez zarzutu i spełnia swoje zadanie w zakresie obowiązkowych opłat, a instalacja na motywie Dawn przebiegła bezproblemowo. Dziękujemy za polecenie – cieszymy się, że możemy wspierać Twój sklep! *** Thank you so much for your 5-star review! We're thrilled to hear that the app is working smoothly for your required fees and that the installation on the Dawn theme went without issues. We truly appreciate your recommendation and are glad to support your store!

Thank you so much for the great review! We’re glad to hear the setup was smooth and that the app worked perfectly for your import tariffs — and even better that you didn’t need any support! We appreciate your trust and hope it continues to serve you well over time. Don’t hesitate to reach out if you ever need anything!

Thank you so much for your thoughtful review! We're glad to hear the app is working well for your specific use case, and it's great to know our support team has been helpful and responsive throughout the process. We’re always here if you need further assistance — and we truly appreciate your trust!

Hello, It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025. As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period. We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025. The amount should be back to the source account as per the bank's processing timelines. Please let us know if there is anything else we may assist you with.

Thank you for your detailed feedback. We're glad to hear that the app's setup process and fee configuration met your needs and that it performed well on the Checkout page. We're sorry to hear about the issues you experienced with the Cart page presentation and understand your frustration. We did receive your support ticket, and while the solution for the cart display issue was relatively simple, unfortunately, we weren’t able to process it the same day - which we regret. Regarding the advanced setup options and compatibility with your theme, we're continually working on improving documentation and support for a wider range of themes. We also appreciate your note about the collection exclusions and will review that behavior to ensure a smoother uninstall process in the future. If you decide to give the app another try, we'd be happy to assist with full setup and theme integration to ensure everything works as expected. Thanks again for sharing your experience - it helps us improve.

Thank you so much for the great review! We're thrilled to hear our support team was able to resolve your issue quickly. If you ever need anything else, we're always here to help. 😊

Hello, Thank you so much for your 5-star review and for sharing your experience! We're glad to hear that our app has been working smoothly for your needs and that our support team was able to assist you quickly. It's great to know that adding handling and service fees has been a breeze for you! We truly appreciate your recommendation and are always here if you need any further assistance. Thanks again for your support! 😊

Hello, Thank you for sharing your feedback! We're glad to hear that you find the app easy to use and that it works well for your needs. 😊 While the app may seem simple on the surface, it actually offers quite flexible settings that allow merchants to create different types of fees with various conditions. This flexibility helps accommodate a wide range of use cases beyond just basic fee additions. We understand that pricing is an important factor, and we truly appreciate your input. If you have any questions or need help optimizing the app for your store, feel free to reach out - we're happy to assist! *** Hallo, Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie die App als benutzerfreundlich empfinden und dass sie Ihren Anforderungen entspricht. 😊 Auch wenn die App auf den ersten Blick einfach erscheint, bietet sie tatsächlich recht flexible Einstellungen. Diese ermöglichen es Händlern, verschiedene Arten von Gebühren mit unterschiedlichen Bedingungen zu erstellen, um eine Vielzahl von Anwendungsfällen abzudecken. Wir verstehen, dass der Preis ein wichtiger Faktor ist, und schätzen Ihr ehrliches Feedback sehr. Falls Sie Fragen haben oder Unterstützung benötigen, um die App optimal für Ihren Shop zu nutzen, lassen Sie es uns gerne wissen – wir helfen Ihnen jederzeit weiter!

Hello, Thank you for your 5-star review! We're glad UpCharge is helping you manage credit card fees effectively. It’s great to hear that our support team was able to assist you quickly - we always strive to provide fast and efficient service. If you ever need anything else, don’t hesitate to reach out!

Hello, Thank you so much for your kind words and for leaving a 5-star review! 😊 We're thrilled to hear that you find the app easy to use and that our team could assist you. If you ever need anything, don’t hesitate to reach out - we’re always happy to help!

Wow, thank you for your amazing review! 🌟 We're so glad to hear that your migration went smoothly and that the app is working perfectly for you. We'll be sure to pass your kind words along to Maggie and Polina - they'll really appreciate it! If you ever need anything, we're always here to help. Thanks again for your support and recommendation!

Hello, Thank you so much for your kind words and for taking the time to leave a 5-star review! 😊 We're thrilled to hear that the app has been working well for you and that our support team could assist you quickly with the update. If you ever need any further help, feel free to reach out—we’re always happy to assist!

Hello, Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our customer service team. Your feedback truly motivates us to continue providing quick and helpful support. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support!

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality. We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team. We appreciate your input and hope to make your experience with the app better moving forward!