Upcharge Surcharge Fees Tariff
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Zia is very helpful
Thank you so much for your kind words! 😊 I’m really glad I could help. It truly means a lot to hear your feedback, and I’m always happy to assist whenever needed.
Great customer service. Been using them for years. Very happy!
We’re truly happy to hear that you’ve had a great experience with our customer service and the app. Your trust and long-term support mean a lot to us. If you ever need any assistance, we’re always here to help!
Thank you for taking the time to share your rating. We noticed you uninstalled the app shortly after trying it out, and we would love to learn more about how we can improve. Our support team has already reached out to you via email to see how we can assist and make things right for your store. Please check your inbox whenever you have a moment—we would be more than happy to welcome you back!
His setup is very simple, and customer service responds promptly; I recommend using it.
Thank you so much for your kind words and recommendation! 😊 We’re really glad to hear that you found the setup simple and our customer service responsive. Your support truly means a lot to us.
App is easy to use and the support received was very prompt and helpful
Thank you so much for your kind words! We're really glad to hear that you found the app easy to use and that our support team was able to assist you promptly. 😊
I absolutely love the Upcharge App. I’ve been using it for over 6 years now and its allowed me to open up a new channel of sales by offering a rush service option for my products. Not only have I been able to earn extra income, the team (shout out to the Devs and Javid) have been so incredible and open to new features and listened to all my feedback. Recently they sent out an email asking if there was anything I could think of that they could do and improve on. Not only did they listen to my idea, the devs were like ninjas and installed it on my site!! And they are so fast, they finished it in less than 24 hours. I went to check the code myself and the documentation and instruction in the code was next level. Very through, explained how it worked and what it could and could not do. They are the best, you will not regret installing this on your store. If you have questions just reach out to them, they are true gems.
Wow, thank you so much for the incredible 5-star review and for being a loyal partner for over 6 years! Hearing that we’ve helped unlock new sales channels for your store truly means the world to us. Javid and our "ninja" dev team loved the shout-out, and we promise to keep delivering that same lightning-fast support and care. Thanks for being an absolute gem of a customer - here is to many more years of success together!
Quick and knowledgeable. Appreciate the help!
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick, knowledgeable hand.
Great app for managing fees. The setup was straightforward, and it integrates seamlessly with our store. It provides the flexibility we needed and works reliably without affecting the customer experience. The support team has also been responsive and helpful whenever we've had questions.
Thank you so much for the wonderful 5-star review! We are thrilled to hear that the app is giving you the exact flexibility you need and that it runs reliably behind the scenes without disrupting your customer experience. Keeping your store's checkout smooth and seamless is our top priority. Our support team is always here and happy to help whenever you have questions. Thanks for being a valued part of our community
Quick and awesome customer service
Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our support team.
Zia was great to work with and was able to fix the issue that I was having.
Thank you so much for your kind words! I’m really glad I could help resolve the issue for you and get everything working as expected 😊 It was a pleasure assisting you. If you ever need any help in the future, please don’t hesitate to reach out. We're always here to help!
Supporten er hurtig, og løser alle issues - kabuuum :)
Thank you so much for the awesome 5-star review! We are thrilled to hear that our support team has been quick and helpful. We're always here whenever you need us
Great helper
Thank you so much! Happy to help anytime. 😊
The app worked for approximately 30 days, but then started glitching and stopped working. Support - which was initially very helpful - wasn't able to resolve in a timely manner. We lost hundreds of dollars in non-applied taxes and had to find an alternative immediately.
We are sincerely sorry for the frustration and financial loss this caused your business. We take full responsibility for letting you down. I have just sent a direct email to your inbox with a personal apology and a compensation proposal to make things right. Please check your inbox so we can resolve this together.
Great support by Javid.... app is working
Thank you for your feedback! We’re glad to hear the app is working well and that Javid was able to provide great support 😊
Thank you so much for the 5-star rating! We’re thrilled to have you with us.
Javid helped out on my initial set-up as I was missing some key points of this. Super helpful, efficient and we got to where I needed to be! Thanks.
Thank you so much for the awesome review! It was a absolute pleasure helping you lock in that initial setup and getting everything exactly where it needs to be. Wishing you great success with your store, and we're always here whenever you need us!
Always super support. Great app!
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and our support. We’re always here whenever you need us 😊
Great support!
Thank you for your feedback! We’re happy to hear you had a great support experience—feel free to reach out anytime 😊
I need an App to add extra handling fees at checkout, this was perfect app for me and it does not require me to subscribe to shopify high price plan or a yearly plan and I really appreciate their customer support " Javid " Later I needed to modify my product page to remove express checkout, they have an easy chat button i used and the AI was trying to help me but it was difficult for me to understand how to do this tech things, immediately Javid noticed that I was struggling with AI, so he jumped into the chat and within 2 min the problem was solved, I don't give 5 stars to any app, but honestly he earned it.
Thank you so much. I’m really glad I could jump in and help you navigate those tech hurdles so you could get back to business quickly. It’s truly a pleasure having you with us, and I appreciate your kind words.
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